Novotny True Value

Bobby is AWESOME!

Long story short, bought a new mower (not from Novotny although I should have!) and it wasn't working, Turns out, it wasn't the battery it was user issue (yep... I should have paid attention to the husband when he tried to show me how to start the darn thing properly). HOWEVER - Bobby tested my battery and showed me that it was good, and then he troubleshot the issue with me. Realizing what it was, he took me over to a mower to show me what steps to take. (Yeah, he probably realized I missed something, but he NEVER made me feel like I didn't know what I was doing. Very helpful and kind - and that was appreciated more than he will ever know.)

When that was done, he even offered to come pick up the mower if it was still not working to fix it. I didn't even buy it from him, and he was offering his help to fix the darn thing.

The customer service at this place is amazing. Always greeted with a smile and a hello. When you can't find what you are looking for, they are johnny on the spot to help you.

After this particular round of visits, they have won a customer for life. I will start with them before going to one of the box stores. For customer service alone, it is totally worth it!

Such amazing customer service! They are so knowledgeable and helpful! They have been my go-to for pool supplies and help, and then they went above and beyond to help me with servicing my lawn mower in such a timely manner! 5 stars all the way!

Great friendly service. I get my propane tanks for the forklift & BBQ grill filled here on a regular basis. If you don't see it there ask they're great at helping you out they're a bit smaller than your normal True Value and may not have everything you need so maybe call First but if you're local stop on by

I purchased my 30" cub cadet riding mower from Novotny and have been quite pleased with the customer service and maintenance work. Bobby and Mark are always a pleasure to talk to and they explain things quite effectively. They offer pick up and drop off service which is very helpful. Mitch is always on time to pick up and drop off. They are quite a distance from where I live but I would sacrifice customer service over location any day of the year. They truly go the extra mile when it comes to their customers. Just give them a try and you too will be convinced.

Bobby was super fast and very knowledgeable! Within 5 minutes he had my mower back up and running like new!

Nice folks , got what you need in a pinch prices fair fix your small engines too

Maddie the girl at the window was awesome. And sandwich and coffee were great

The people that work at Novotny are totally awesome and the best, they are very helpful and know what they're doing. They are number one in my book.

Mark was great through the whole deal of my cub cadet

I buy all my Baqua Spa products at Novotny. Good folks.

Great hometown true value. Parts and supplies to repair everything at home, and also have pools and snow mobiles.

Since I being buying there have had a good experience. Good place to shop.

Very nice people. Bobby and mark fantastic people.

Great hardware store with good prices.

They always have what I need and are friendly. If they don't know they're not afraid to ask !

Awesome place to pick up anything for your pool or hardware needs.

Thank you for being there. When I needed parts for the weed whipper Cadet rider you had them.

Good source for small engine parts and repairs

They took the time to help me fix a problem I had with my 1982 panther
Great people

A big shout out to the crew at Novotny for going the extra mile. You guys delivered it!!