Ray Chevrolet Service

Can’t say enough good things about this service department. My Service Writer TJ Burke is very thorough and always keeps me informed. Work quality is excellent . Highly recommend this dealership.

Stopped by for a quick oil change. They also offered free multi point inspection and tire rotation. There were some issues observed by the team which was reported to me via text with link detailing the issue observed by the team with pictures and an estimate for the fix. I was able to decline without even speaking to any one at the comfort of waiting area. Kyle Miller was very professional and courteous. Overall, it was a positive experience.

Great service, great sales people & everyone all around!

The service center has been great. They are very attentive and do a good job of keeping you informed of progress. There is a nice lounge with TV, WiFi and coffee. Loaners are available and my car is always spotless when I get it back.

Second visit, even nicer than the first. The people are polite, the facility is clean and organized, our salesperson, Ryan Golden, was everything you could ask for and more. Will be a loyal customer thanks to him.

Everyone here is amazingly nice. They kept me informed with what's going on the car with accessories being installed on the car. They even worked around my schedule and made it work out very well. Keep up the good work there guys!!!

Always friendly and comprehensive service on my 2019 Traverse. Still runs like new after over 90,000 miles!

I own an old Suzuki, the brand has been out of the US market since 2012. There is very few places that keep working on Suzuki cars. And Ray Chevrolet is not only one of them, but also the best of them by any standard. They provide loaner car because Suzuki parts usually take longer time to order, and they still give me reasonable price even though they know I don't have other place to go.
I am satisfied and will recommend their service.

Since purchasing my vehicle from Ray's I do not take it anywhere else to be serviced. I have had my SUV for almost 3 years and love the service Ray has provided, therefore.. i truly recommend Ray's. Thank You! Vinalee Vann

The finance manager at Ray Chevrolet Bob Bueneer was personable and professional. He knows and has all the needed resources to assist by working with the team to make our time fly through the process in friendly and efficient manner.

I went in early one morning and from the second I got there to second I left I had absolutely amazing service. Everyone was very friendly and answered all of my questions without hesitation. Definitely will go back.

Mark B and Chris have been such a great help getting my car taken care of. They both went above and beyond get my car back as quick as they could. great customer service!

Love this place. Can't say enough about my service advisor, Kyle. He always goes the extra mile. Great job Kyle, you are the main reason I keep coming back

Hugo is phenomenal. And the rest of the staff is great too. I got exactly what I wanted and was treated well.

When driving home from work, all types of warning lights appeared on the dash board. I called Ray Chevrolet to schedule a service appointment. I was close enough for an oil change, so I had asked for an Oil Change and a tire rotation. I dropped my car off on Friday night. I was called by Luis when my car was done. He stated that a wiring harness and the valve cover was replaced under warranty and the tire rotation/oil change was complete. I could pick up my car at any time. I picked up my car on Saturday evening and there was no problems. On my drive to work on Monday morning, when I had just pulled into the parking lot at work and a warning message comes on telling me that there was low oil pressure and to stop the engine. I turned off the engine and coasted into a parking space. I called the Service department shortly after 7:00 am to speak with Luis, my Service Coordinator, but he was scheduled to start later in the morning. I spoke to Liz Frohling, the Service Department Manager, and explained the situation to her. She said to check the oil level using the dip stick and call her back. During my next break, I checked the dip stick and it was bone dry. I looked under my car and noticed a nice sized puddle under my car, there was also signs of oil all over the engine compartment. I called the service department and was able to talk to Luis. He scheduled for a tow truck to pick up the car at my work and told me that I could catch a ride with the driver back to the dealership, if I wanted. When the tow truck arrived, he had my car on the bed of the truck in no time and we were driving back to Fox Lake. I work in Rockford and would have been stranded if I did not catch a ride with him. Once I got to the dealership, Luis had arranged for a free loaner car for me to use while my car was being looked at and repaired. Liz Frohling stopped by when I was talking with Luis and expressed great concern about the situation. The next day, Luis calls me and explains that when the valve cover was being replaced the mechanic did not torque all of the bolts and this caused a leak path for the oil. The engine was checked over for damage and the cover was resealed. The engine compartment was degreased and washed down. My car was also detailed inside and out. Thank you Ray Chevrolet for taking responsibility for the mistake and making it right! I have been using several dealership service departments for my repairs, based on where and what I am doing, but I think that I will be using Ray Chevrolet for all my future repair work.

I had to have a wheel alignment on my 2014 GMC 3500 Denali. I was greeted by service advisor Shelly Berg. I had a couple of questions about my truck. Shelly was not sure of the answer since my truck has a diesel engine, but another service advisor John Geary was walking by. He heard the question and stopped to answer my few questions on the diesel engine. My truck was brought into the shop to begin the work. I was shown to the waiting room. The waiting room had comfortable furniture, a large screen TV, 2 desktop computers, Wi-Fi hotspot access, coffee, water. There were some minor issues brought to my attention. Those issues were addressed. Shelley and Liz F. We're able to apply some discounts to my total bill. All in all I would use Ray Chevrolet again to address any concerns with my truck.

As always, the service department came through for me! Fantastic service and great people.

Liz is great to customers. Im always well taken care of when i go there. Which isn't often, because I don't drive a Ford. 🤣

Kyle Miller is the best!

Basic service is great, i would say fantastic, however like many other sometime they tell u u need this replaced or that and in fact u dont, i usually skip all of the add ons