Verizon

I would like to thank the sugarhouse Verizon store for employee, Tyler Hernandez, who took on a rather difficult problem that I was experiencing. Tyler handled my concern with professionalism, politeness, and efficiency. I cannot tell you how much I appreciate the service I received from Tyler. I am absolutely grateful that he was the one with who was able to help me. We don’t see this kind of professionalism many times anymore, and I would like to say what a stellar employee you have. Tyler handled easily, efficiently, and kindly, my concerns today. Thank you again for such incredible service.
DebraWard

Amazing staff! Made things so easy and simple getting a new phone. Will always go to this location

Kayela and Jose are incredible employees that have great control and presence in-store. They helped me with a difficult problem and got it solved with efficiency and great customer service. One more special thanks to Kayela, she was great to work with.

Drew was extremely helpful today and answered any questions we had. Such an easy and quick process switching over with his help!

Fantastic I'd like to recommend Tyler he was over and above helping me I was struggling with all sorts of things and he just took over and made the day I'd like him to be commended the best human possible way

Thank you CHANCE! We went in to complete our trade-in from a different provider and Chance was quick and helpful! One of the promotions wasn’t showing up correctly so he promised to call the next day to confirm he fixed it. We just assumed we’d need to follow up because no one ever calls, but the next day he called me in the morning confirming he fixed the issue. Very impressed with the dependability and customer service!

We got Drew and he fixed our phones in less than 15 minutes. I spent over 4 hours on the phone with Verizon customer service and kept getting people in training or people that would transfer me. I wish we just went to Drew cause he fixes problems ASAP. Great customer service and skills!

Gabe greeted us immediately and assessed our issues, the waiting time was not long at all and they were really busy. I felt bad because there were people coming in before closing and they had to stay after work to help them, when it can take up to 30 minutes to fix an issue with a phone. Gabe and Drew stayed and worked, they are the best!

They also have free wifi so you can still use your phone while you wait.

I bought a new phone online and ran in to an issue trying to transfer the sim and activation, it was super frustrating dealing with customer service and also sales people at another location downtown. Came here and Ben was willing to help and had a great attitude, it was easy to dial back my frustration while working with him. He never tried to sell me anything extra and it felt like he was doing way more than he was probably expected to get my phone back online. Great customer service, I'm grateful I stopped at this location and was able to get this resolved.

I needed an upgrade on my phone they looked at our account and helped me get a great phone for a little price with all the sales perck. And i didn't even know the sale was going on. Drew was super helpful and knowledgeable about their products. I definitely recommend this location

The store is spacious and clean, and I was greeted promptly upon entering and put in the queue. It didn’t take more than 20 minutes for a representative to come and help me, even though they were pretty busy. Gabe was awesome! He found plenty of options for me which fit my criteria. We had an excellent conversation, and he even walked me to the door on my way out. Excellent customer service! Thank you!

Ben was super helpful adding a new line to our plan, installing the screen protector, and clarifying the costs. He was knowledgeable, candid and friendly. Made the process much smoother than doing it online ourselves.

My time at Verizon yesterday getting a new phone was the best experience I have had here. Tyler was super efficient, helpful, and got me in and out so quickly I was confused why I was done so fast. And that is totally awesome I didn't have to sit and wait forever! He asked me what I wanted, he got me into a plan that had a better package and wasn't trying to talk me into things I didn't need. This restored my faith in that store again! So happy!

Drew was great at helping get my daughters plan all transferred over!

I just bought a new S23 Altra online a few days back, and I realized some issues with my phone and bill. So, I made a list of what I needed done and, in a short time frame, later solved everything on the list. Now, I just need to get more familiar with my Verizon app.

Everyone I've interacted with at this store is WONDERFUL. Everyone is very kind and knowledgeable and it's really cool to see people use each other as resources to help customers. Only Verizon location I'll go to ! :)

Can't remember everyone's names but Jose was awesome!

I went into this Verizon because I had not had a good experience at the Verizon in Arizona when I moved from Sugar House. The agent, Jen, was so courteous, professional, and knowledgeable that I came away knowing once again why I am a Verizon customer. I wish more businesses had people like her. Thank you so much, Jen.

We wanted to get new phones this year and decided to make the switch from T-Mobile to Verizon. The salesman there named Gabe was very helpful and gave us all the info and support we needed to switch over and leave with 4 new phones.

Came in to get new phones with my mom
Abram was amazing help! he got us a great deals for upgrades on the phones we needed
He helped us with getting me a new line on the plan and awesome to talk too
Great smile!
If you go into the Sugarhouse store I highly recommend Abram to help you out

My experience with this store has been amazing! I went into the store with a very difficult issue with my Verizon account. The manager Yasmine helped me to find a solution. She was determined to fix this issue and was very kind and professional about handling my unique problem. Once my issue was resolved, I was one happy customer. Thank you Yasmine and your crew for helping me.

Had to do an exchange for an online order. The host at the front door was there to immediately greet me and get me on the waiting list. The store followed all of the covid protocols and seemed safe and clean. Aaron helped me with the exchange, he was quick and professional and even helped me get the bubble out from my screen protector that I could not get out. I also want to give Aaron a shout out for going the extra step to help the customer before me who was an elderly man, he walked him to the door, held the door open for him and told him if he had any issues to come back and see him. My parents are older so I always appreciate when people are kind and patient with seniors! Great customer service Aaron!