My Auto Import Center

Got my first new car with Mr. Brandon Poe great guy ! Knows his stuff and isn’t a pushy seller ! Kind hearted! Best car salesman! I bought a Subaru Legacy!

Subaru of Muskegon sets the bar high for exceptional customer service. From the moment I stepped onto their lot, I was greeted with warmth and professionalism. Andrew Belock, in particular, stood out with his dedication to ensuring my purchasing experience was stress-free and satisfying. Andrew went above and beyond to make sure I was knowledgeable about my options and completely satisfied with my purchase. His attention to detail and genuine care for his clients exemplify Subaru of Muskegon's commitment to customer satisfaction. Thanks to Andrew and the team, I left feeling confident and excited about my new Subaru. I highly recommend Subaru of Muskegon, especially with Andrew's outstanding service.

December 26, 2023
SALES VISIT - NEW
I don't write reviews unless they, thru attention to detail, going the extra mile and good follow-up are EARNED. For years now my wife and I have wanted a Plug-in Hybrid vehicle. We have been particularly interested in the Toyota RAV4 Prime XSE in the color of BluePrint. Unfortunately this particular car has been extremely hard to find/to get to see, much less at a sell price even close to MSRP! When I stopped at My Auto Import Center in Muskegon Mi back in early October (2023) I was greeted by Olivia (what a PHENOMENAL Salesperson this young lady turned out to be!). After having Olivia introduce me to the Sales Manager (Alex) as he walked up and another of her cohorts, having her install my personal info into the Dealerships system and some GREAT chit chat about motorcycles :) , Olivia and I got down to business. I explained to Olivia exactly what I was looking for, she listened carefully to every word and concurred the RAV4 Prime was indeed VERY difficult to come by. She then did make it very clear to me that if/when My Auto Import Center were EVER fortunate enough to have one allocated from Toyota in Japan it would be sold at MSRP with NO "dealer mark up" (many dealers have been adding +$10,000). Hearing that, I asked if there was a deposit needed to get on a "wait list" of some sort. Absolutely not was her response and she took down my name and promised if the dealership got one in she would call! I left with a GREAT 1st impression of My Auto Import Center!
A couple weeks passed and I received a phone call from Olivia (who was at home - not even at the dealership!) at which time she told me she had been notified that Toyota had "allocated" to My Auto Import Center a 2024 RAV4 XSE Prime (color of BluePrint :) - ATTENTION TO DETAIL!) and she wondered if we were interested. My reply? ABSOLUTELY! She said she needed to RUSH a quick call-in to the dealership and get our name on it and SHE DID (WENT THE EXTRA MILE FOR US, HER CUSTOMER'S)! Olivia kept me updated throughout the WHOLE build process of our GORGEOUS RAV4, throughout the shipping process and all the way to the day it was arriving at My Auto Import Center. After test driving (before it was even "prepped" LOL, she even went the EXTRA mile of getting her husband, Brenden, (Service Tech, - another OUTSTANDING employee!!) to put our, soon to be, brand new Toyota on a lift for me so I could examine it's undercarriage before purchase (all at my request)! The sales team, at EVERY level, did a REMARKABLE job during the whole purchase process! After introducing me to the Business Manager, Service Manager and Parts Manager and leaving a detailed note on our new RAV4 giving the Prep Team (thank you Prep People!) explaining that we wanted certain things left on our new car (like plastic seat cover, plastic on sun visors and ALL the stickers, Olivia walked us to the front doors of the dealership right at closing time (what a GREAT day!), smiled and said SEE YOU TOMORROW!
Closing on our new RAV4 at My Auto Import Center was straight forward, honest and fair. Before driving home on December 20, 2023 in our brand new 2024 Toyota XSE RAV4 Prime in the color of BluePrint, Olivia went thru all the controls with my wife and I and made sure we were very comfortable with understanding them. She took the time to get us signed into the Toyota app on our phone and also made it crystal clear that if we had ANY questions concerning the AMAZING Media System that we absolutely were free to stop in for personal assistance! To this date (December 26, 2023) we have needed to, twice, do so and both times we have been greeted with the same, pleasant Olivia that I was greeted by the 1st time I walked into My Auto Import Center in Muskegon Mi! TALK ABOUT FOLLOW-UP!
THANK YOU everyone at My Auto!

I was fortunate enough to work with Nick Nichols on finding a vehicle that was a good fit for me. He was informative and knowledgeable but was not pushy and gave me the space I needed to think through my options. It was so great to work with him and I love the car I ended up in!

I came in because I thought my exhaust was having an issue. Jim said it might be able to get in today depending on the issue. So I came in just to see if they could maybe fix it. They were able too! Turns out a clamp got loose! Everything is back to normal! Great service! Only took an hour and I was back on the road! Jim was a rockstar!

Had an amazing experience with Nick Kelly. We bought a car we are very happy with. He went well above and beyond what we expected. Come see him!

Ozzy was was awesome, he went through every detail of the purchase and showed me details of my new Tacoma down to where to check the oil and brake fluid. The Dealership is awesome. Very accommodating.

Extremely positive experience! I highly recommend the dealership for working with negotiating price, perks, and overall no hassle approach. I was treated very well and enjoy my wonderful truck purchase. A special thanks to salesman Ty and manager Jacob!

Working with Ozzy was easily the best experience buying a car I have EVER had. He was very communicative, listened to what I what I wanted, and helped me buy my dream car in my price range! Ozzy is now my go-to person for buying cars and I will be recommending him to everyone I know!

I thought they did a great job! Sam helped me understand the process of the recall I was having done, answered all my questions, and gave excellent customer service. They have a very nice waiting room with anything you would need while you wait. Plus there's vintage Subarus to check out while you wait as well as merch to show your Subaru pride 🤘 I definitely recommend them!

My wife & I were helped by a young man named Logan. We are interested in purchasing an electric vehicle. Logan was knowledgeable & patient. He took his time explaining how electric vehicles worked, how rebates were paid & the pricing of several different vehicles. We highly recommend My Auto Imports & Logan. Logan is top notch.

Great staff of compassionate and knowledgeable people! Thomas came outside the minute we got out of our car. He took the time to answer all our questions, gave us space to talk with each other about the vehicle and our financial plan. Altho the process took awhile, we were okay with that because to us buying a new vehicle and knowing all the details was important. Eric was fantastic in paying full attention to the financial details.
Since both my husband and myself have worked in customer service options our entire careers, working with Thomas and Eric was what made our final decision to get a Subaru!!!! Thomas knew every detail of the vehicle and was very patient in answering questions. When we found out he'd only been there a short time, we were impressed!!!!!! We were also impressed that Mike, the manager , came over and thanked us.
We are excited to be part of the Subaru family!!!!!!

We had a great experience with Nick. He went above and beyond to help us find the right vehicle in a short amount of time. He is very good at communicating and very down to earth. Thanks Nick for helping us!

As always you guys make the car maintenance experience superb and the car always seems to run better when I leave. Even got a nice wash to top it off. Thanks for the follow up and I'll be back soon for more routine maintenance in the next few weeks.

Great space to wait in while your car is worked on...dog friendly and a popcorn machine and soda fountain.

Easiest car buying experience I’ve ever had. Steve was extremely knowledgeable on our new Outback and all it’s features, and was good at facilitating a fair deal. I really appreciate how this dealership does business, offers free oil changes for life. I expect whatever service needs arise they’ll also handle well - time will prove that out.

Purchased my Toyota here pre-owned, got a great deal and fantastic car. Also, my parents bought both of their new Toyotas here! Very happy.

Ozzy was wonderful to work with and took our must haves and wants into account with a mind on our budget. He was never pushy or impatient and we left with a great vehicle!

Not only is it a great place to shop but a great place to work! I purchased a Escalade from them and they helped me so much! As an employee I’m happy to be here and as a customer even happier!

I picked up my 2024 Audi Q5 today, and I love it! We had a fantastic buying experience. Special thanks to Ozzy (our salesman), Bill and Logan. Would definitely recommend My Auto Import in Muskegon