Toyota of Muskegon

We were traveling back from a camping trip in Ludington when our 2007 Sequoia died on US31. We towed it to the store, not knowing what to expect since we were still about 3 hours from home. I work in the automotive business so I have heard horror stories. I didn't know what to expect, but I was pretty sure my fuel pump was bad and it was going to be a $1500 repair and take several days. We left the car with them and went home. I received a text the next morning saying that my car was in the shop being diagnosed, and then a few hours later I was informed that it was a couple of broken wires and the repair was less than $400! Jeremy and everyone we were in contact with was great! We picked it up the following day and it runs perfectly. Thanks so much for taking a bad situation and making it just a little better!

Awesome customer service! It's always good, but they went beyond good service today. I drove there for an oil change and tire rotation. My tire rotation was due for my free tire rotation. My oil was only at 5000 miles. It's free every 10,000. I decided to pay for the oil change, as I do for every other oil change, at 5000 miles. As I started to turn the vehicle over, I realized that I forgot my wallet. I apologized and started to get back into my vehicle to leave. They didn't let me go and did the full service for free. I didn't expect that. In fact I had a hard time accepting the service for free.
They have Christian literature available, throughout the dealership. They don't talk about it, but they sure do show it in every aspect of the business.
I appreciate all the kindness and concern, that everyone showed me today. Thank you !!

Quality service every visit. They take care of the customer and vehicle. When scheduling for mechanical services be sure to inquire about time frame. I was surprised when they mentioned a 3hr service window when arriving for appt.

Jim at the Toyota Service shop is amazing! I had a leaky drain plug and he got me in and had it fixed in under 30 minutes for FREE! He explained everything along the way and showed me the problem. I wish I could remember the mechanics name, but the whole team there is doing it right!! Highly recommend.

They worked on my car. Weren't very prompt, they had it 8 days for a battery replacement & 2 cylinoids.

Used the parts department. The gentleman on the phone was pleasant and helpful. Found the part quickly and had next day pick-up.
The part was on time. Got the promised phone call. Picked up the part in person. The salesperson was very friendly. It was the right part on time, the first time. Can't ask for a better experience.

A huge thank you and shout out to Tara and Brandon for their kindness, patience and professionalism just now. So nice to be greeted when you walk to get the undivided attention of the sales personnel. This was an odd situ, but since I was not able to get the information I needed from the dealer where I purchased my vehicle on the other side of The Mitten, I stopped in here where I purchased my 2010 Corolla. I now have a plan to try to rectify the issues I've had with the navigation system in my 2019 CH-R. So very grateful.

Frank Turner hooked me up twice now in my time knowing him. Love both my cars. This time was the Nissan Altima... definitely proud!!!

I had Mitchell Ladd as my sales rep and he was amazing! No pressure for a sale and explained how his dealership worked with new cars in this current market. I definitely prefer this method more although it is a little more of a hassle. Great attitude, service, flexibility, and I will (probably) end up doing business there with him should a model I am looking for appears soon.

I was in a hit and run accident while on assignment as a travel nurse here in Muskegon. I just took my car in to get it checked out mechanically as I am only in town 11 more days will have to wait to get home for full repairs. Imagine my surprise when I was called back to get my car and they had "stitched" it together with zip ties. They pulled it all together and made the falling front end stable enough that I felt comfortable driving it. What amazing guys! And totally above and beyond. I couldn't be more thankful for this kindness. They even thanked my for coming to their community to help out. What an amazing experience. THANK YOU SO MUCH!!!

I called 4 times over several hours trying to reach a Service Advisor, they did not answer. The last time I called I left a message for the Service Advisor voice mail with the nature of my request for repairs, AC compressor, coolant flush and transmission flush. 5 days ago and they never called back. I live 32 miles away from the dealership so stopping by is not an option. Not the Customer Service that I expect from Toyota, period.

Revision (and I don't make revisions) Stopped by and met Jeremy and the Team in the Service Dept. I quickly understood that it had to be a phone glitch. Brought my Tacoma in for it's 100k mile services and a new AC compressor. They finished ahead of schedule and under budget. As a retired Cummins Engineer I can tell a good shop when I'm in one. Props to the Team. Oh yeah and Kito drove me all the way home when I dropped the truck off... He is Awesome

From the prompt, friendly greeting to the thorough explanation of services performed and recommended, the service advisory team exceeded expectations. This was not only the best experience I've had at Toyota of Muskegon, but the most outstanding I have had at any dealership in many years. A heartfelt thanks for all you do!

If you want a new vehicle ask to talk to Alex he'll get you the best deal if you need your vehicle serviced talk to Larry you will get your vehicle fixed for you or get the scheduled maintenance done I love my little Toyota Tacoma I bought that truck brand new in 2016 it has been virtually trouble-free knock on wood and it just now turned 100,000 miles

I've been in 6-7 car dealerships in the past couple days and it made me reflect back to my experience with this dealership. I am so sorry I can't remember the sales reps name but he was just inside of the east door. I went into this dealer to look at a specific vehicle. One we got there after a two hour drive the truck was right beside the door for me so I could find it easily. From stepping into their door to closing the door and driving away in the truck was less than one hour total. No up sell. Matter of fact he cut the price as much as he could. Unlike most dealer this place was NOT a carny side show. Straight forward to the point and HONEST. A five star review isn't good enough for this place. They deserve a 10. 2 months later the vehicles has performed as expected. I love to complain but I simply can't Thank You Toyota of Muskegon

1st time there for service and I am very impressed. Everyone friendly and professional. Really nice customer waiting area and well stocked with beverages, coffee, and some snacks. Vehicle processed quickly and efficiently. Would recommend them.

Shout out to Jacob and Toyota of Muskegon. We were on vacation and had a piece of metal dragging on the road. He analyzed the problem and took care of it. We really appreciate his help!

Weather dealing with the service department or sales they've always been 100% top notch people to give excellent customer service, always friendly and willing to explain everything to you. Today getting vehicle service and we had a little oops on back quarter panel and they are going 100% above of what they would normally do, I'm not even going to charged, impeccable service and totally appreciate them.

Best showroom/waiting room ever! Comfortable reading chairs and regular working desks make waiting a breeze. Free snacks, drinks and a shuttle to the mall or local businesses while your car is serviced! Try the new massage chair which is amazing!

Called for an oil change. Quickly got an appointment in an hour. Car was promptly serviced, less than 1/2 hour. Probably the quickest and most efficient visit I've had at this location.

My wife and I went in looking for a car. They didn't have it, but Brandon was such an amazing sales rep. He was very kind and helped us every step of the way. We will definitely be using Brandon again.