Quick Lane at Ricart Ford

Great Service! Good people! I didn't buy my car here because it's wasn't available when I wanted it, but I certainly prefer my service here. 👌

They're always friendly and helpful when you go in or when you call.They are upfront and explain everything well and answer any questions you may have.

Always fast and efficient service.

Customer service was great.

Great people! Great service!

💯💯

Must of had the "A" squad working today. The gentleman that checked me in did great. It doesn't matter how many times I give them my phone number, they still only call my wife's phone. Went to pickup the car and they brought it into the bay for me and it had been washed, normally they state they are too busy so this was a nice surprise. The cost was within expectations so no surprises there. They showed different tire numbers this time (my little check to see if they actually pay attention since not all of the tires are the same age). Three days later the oil change notice went off in the car, they always forget to reset that so it's a slight pain in the rear but I've done it myself after each visit anyway. If the "A" squad is working, you definitely get better service!

Edit: Amber made things right today after a mess we had to deal with the day before. Thank you Amber for your amazing customer service!

Do not trust quick lane with your car! They will mislead you, lie, and will not resolve the issue. Terrible customer service and very rude! They took our brand new car and made it dangerous to drive!! Find a different mechanic and stay clear of quick lane!!!

Called about an appointment for oil change was told i did not need one .so drove over from grove city got there waited outside behind first car in line at quick lane three cars came after me .finally some one came out had the two cars behind me go in the other service door the came to me and said she didn't see me and said i had a hour or so wait.so i left and came back the next morning.drove in the service bay went to desk said i was there for for oil change and was asked if i had an appointment then was told i would have. 2and a half hour wait.i told her to forget it I'd do it myself in my opinion that quick lane is a. Joke.

I went in today at 2:02 pm to get an oil change and new tires for a fleet vehicle. Typically, fleet does take a little extra time due to the approval process, however I was very disappointed with the service I received. I was told multiple times that they were still trying to communicate with fleet and get approval. About 3 hours in I called my fleet and they informed me that they had approved the tire and oil change a while back. Therefore, I am unsure why I had been waiting so long. After 3.5 agonizing hours of waiting for new tires and an oil change I was told they only completed the oil change due to fleet not approving the tire change. I contacted my fleet program and they verified that they did approve for the tires to be changed. When I informed the employee she went back to “double check” and then told me that they did not have the proper tires to complete the job. My entire wait was a complete waste of my time and I felt very unappreciated and uninformed throughout the process. I will not be returning.

Showed up an hour and a half before "quick lane" closed and was turned away because they had too much going on. Ricart is a joke.

Sucked