OMEGA Boutique - Aventura Mall

Had an issue with warranty service on a timempiece. Boutique manager went above and beyond to satisfy my needs. Omega makes outstanding watches...and stands behind them. A nice surprise in today's disposable economy. If you found this review helpful, please (👍🏻) like it. Thanks!

Amazing experience and customer service we had on our first purchase of an Omega watch. Andrea provided us with the best customer service ever. With her product knowledge we were able to select the perfect watch for us. Also thanks to Yovany, we celebrated with champagne and made us feel like family. Cheers

i recently bought a seamaster blue dial s/s watch from here and the staff was courteous and professional. I had an issue with the wristband having a sharp edge on it and Carlos, the manager there took the time to change the band w/o hesitation. I highly recommend this store and the entire staff. Thank you. Jon Cory, B.W.T.inc.

Went to the Mall to view watches and was helped by Geovanny. He was so knowledgeable and professional that I had to give him kudos in this public forum. Wonderful and beautiful store. Everybody so friendly. Walked out with a really cool watch. Life is short, what the hell, I DESERVE IT!!!

Very friendly staff, answered all our questions and explained the story of the moonwatch to us even though we weren't considering purchasing something today. Would definitely return!

This morning I went to the shop to check something with my watch and I wuld like to thank the entire team for exceptional costumer service and attention to detail, I would definitely recommend anyone to visit their boutique and Experience 5 star service!!!
Thank you

I had a problem with my watch and Mr Camilo Blanco knew how to take it into account! I recommend this person for his professionalism

Friendly staff.

They had a NATO strap I wanted for my Planet Ocean.

Love this boutique, everyone treats you well. They value their customers!

Outstanding service and an incredible collection of watches and jewelry.

Ramiro and Andrea are the best. Great customer service

Great staff, Ramiro , the technician give a service

Fancy

You pay close to $10,000 for a divers watch , and water gets inside just from regular swimming. I’m no diver. Their service department blames it on you leaving the helium escape valve open. $1500.00 to repair. This happened twice . Yes , $3,000 already in repairs. If the watch was so fragile and prone to so easily getting water damaged ,they should warn people before they buy or change the design... Panerai has a protective shield around their helium escape valve.

I sent my husband's Omega watch to be repaired at Omega Boutique in Aventura Mall, and they promised me that the watch would be returned to me like new as I would have just bought it from he Omega Store. I agreed to send my watch in for repairs and I was told that the cost would be $1569.69 (US) for a complete over haul which included the wrist band (stainless steel and gold) After 2 months of waiting I was very disappointed after receiving the watch with the repairs done. The watch was returned with the face and bevel fixed however the wrist band was never polished and the pins were never replaced. I am very dissapointed with Omega Boutique and its employees. I can not believe that when they received the watch that no one inspected it. It was returned to me in the same condition after spending $1569.69 (US) for the watch over haul. Instead of fixing the wristband they offered to sell me another wrist band for $2500.00. I WILL NOT recommend this store to anyone and I strongly suggest that you look elsewhere to have your Omega or any valuable watch repaired or reconditioned.