Heritage Volkswagen Service Department

Went to have my car checked out and found out I had some problems that needed attention. After speaking with Tim who was very helpful. He informed me that the repairs were still under warranty and would be covered. I had to leave my car for a few days, so that it could be repaired. Within 3days I had my car back running beautifully. The whole process was really easy, simple and worry free. The only thing I would change is being able to have a loaner car to use while my car was being worked on. It would also be beneficial to have a partnership or discount with a car rental company just for these occasions....thanks to Rosalyn at enterprise rental car for helping me out.

I just want to send a Big Ole Thank you to Nate! Customer Service skills were top tier!! I didn't know about the finance option for my car and Nate took his time to explain to me exactly how it works. Nate took such a heavy weight off of my shoulders and I truly truly appreciate him for that. I will be scheduling the rest of my repairs with you all very very soon! Nate has an Awesome spirit and you should be proud to have him on your team!

Great communication-prompt service and thorough work. Mike was very helpful-let me know what to expect service and cost wise.cordial and professional-he also told me about one future service to watch for in the next 5-10,000 miles. Just drove the Jetta home runs like a top and it’s clean and shiny to boot! I’ll be back many thanks guys and gals

Nate really did a great job today working with me and helping me out about different parts I was inquiring about for my car. He was truly helpful today. I haven’t seen anyone work as hard as he did today to serve everyone. Thank you!

I was immediately greeted by another associate,mine was busy with another customer I was early than my appointment time. Friendly, courteous he explained and recommend other services I might need.

Darrick, my service consultant, was a great. This was my first scheduled service for 10,000 miles and he took care of everything. Very thorough and explained all that was covered. The service technician was timely and precise. He even washed the outside of the car and vacuumed the inside. Will definitely be back to get my car serviced again.

Great experience this morning. Stopped in for a battery replacement in my sons car and they got me in and out rather quickly. Laura was amazing in explaining everything that was needed and pricing as well. Excellent service.

I really enjoyed taking my Atlas to this place for its 10,000 check-up. They provided service with a smile. Will definitely be taking my vehicle back for any service issues.

Laura was very helpful, professional, and updated me often on the status of my vehicle. The associate who approved and processed my loaner was great as well. Everyone that I actually came into contact with was very helpful and professional!

I always have a pleasant experience when I come here. My coolant light came on so I went immediately to the dealership. I had groceries in the trunk and Laura Glaspie & Jordan Sanders went above and beyond for me! They helped load and unload my groceries into the break room fridge so they wouldn’t spoil while I waited. Outstanding customer service.

Nathan T (Nate) provided excellent service as soon as we stepped foot through the door! Nathan quickly diagnosed the problem and immediately took action. His ability to assist and satisfy multiple customers was impeccable! I will definitely be requesting Nathan as my service advisor for my next visit! Thanks Nathan!

My service at Heritage Volkswagen was great! Mike and his team were very nice and courteous to me! I appreciate them answering and explaining any questions that I had! I will definitely be returning to Heritage Volkswagen for my car services!

I chose the FIVE STAR rating because of the overall professionalism of the Service Team. Upon checking in for my service appointment my service attendant was aware from my VIN what service I was in need of. He informed me of the entire procedure and kept me abreast of the progress as I waited. He notified me of a hole in one of the tires and got my approval to proceed with the repair; (neither he nor I knew that I would be driving in the rain soon after nor the amount of trouble his doing the job right spared me). Five Stars Indeed!

Dee and Kyle did an amazing job for getting our family in our new car. They were very nice and laid back through our purchase process. Definitely recommend since they listened to us and helped us with what we needed.

My experience was great with Mike. I have dealt with Todd previously but he is no longer with Heritage Volkswagen and I would say today there was not a change in how I was treated. I appreciate the quality of service and my overall experience.

I took my car to get serviced 04/24/24.
My Technician was Mr. Tim Brooks.
The service to my car and customer service was immaculate as ever. I have never had an issue as I have service my Volkswagen at the Union City location for the past 4yrs. Very nice location.

Everyone was AWESOME! From check in to check out. I was seated in the movie theater to watch a movie while my car was being serviced! The dealership was very clean and accommodating ( I even observed a kids playroom).
I was kept informed about all issues very timely that related to my car. ( no pushy salesperson while you waited).
I purchased my original vehicle from them in 2019 and WILL DEFINITELY use them again for future vehicle purchases as well as repairs!

Every face met is with a smile and even a fake smile is recognized because let’s be real! The world is not met with compassion..luckily customer service is deeply implemented in this company! I only spend my money in places where I’m appreciated. This is one of em.

Had Mike as the service advisor for a warranty issue. Easy drop off easy pick up. Definitely will use them again for service and parts

Mr. Todd helped me when my fuel door was malfunctioning and my encounter with him made my experience exceptional. He’s was so polite and caring, and totally made me discount the inconvenience of having to come by. He also gave me the impression that he was honest and makes a point to take care of everyone who comes through his door. Thank you so much. I also can’t forget Mr. John who entertained me while I waited and gave me a list of winter activités to do around the area since I’m still relatively new to the area. All in all it was a great experience because it was a human experience—whereby care and attention was upheld. I must mention one more person who I regret I don’t know the name, but he vacuumed out my car with such detail and as the rest was very kind mannered. Thank you so very much.

4/10/24 - Mr. Ramses was exceptional. He reviewed upcoming services for my vehicle and helped take care of a slew of services to get me ready for a big road trip!