Western Carteret Medical Center

I really like going to Western Carteret Medical Center. The front lobby staff is always so kind and welcoming. Rebecca Sink is my primary care manager and she is always so thorough with my care plan. She always takes my concerns seriously and does everything possible to help me. I have never had an issues with making appointments or rescheduling when I need to. My husband is also a patient and he is also happy with the care he receives.

Search no more, great primary care clinic! Welcoming atmosphere from the moment you enter. Deana G. (FNP) and Jennifer were AMAZING, kind, thorough, respectful, and timely. An'na is amazing as well. Thank you for providing patient centered care.

Great medical office with great staff. They make you feel so welcome and very friendly. Would recommend them every time.

I started going to this practice about 1-1.5 years ago. It is EXCELLENT and the reasons why:

Front staff: Anna first person I met walking into my first appointment. Anna is **ALWAYS** helpful, kind, and you can tell very sweet natured. Then Danielle who became part of the front team--equally helpful, kind, and excellent customer service skills. EVERY time I go there I am now met by Anna and Danielle who are always demonstrate professional, highly skilled with customer service or maybe it is both in their nature. I don't know how they do it because it must be tough working in a busy office and yet they do.

Nursing staff: Again, excellent experience. They are the first line to take the information as to why I'm there, ask clarifying questions, and warm handoff to the Provider. I always appreciate them sharing my vitals with me and answer questions or will write down question for the Providers.

Providers: NEVER and I mean NEVER in all my decades of life, have I met Providers who sit down, listen--I mean really listen to what I'm saying, and then responding. Ask me if I have any other questions. If I say yes, they respond. If I say no, they reiterate the recommendations and highlight the points of the session.

The Services: I can get labs, x-ray, and routine health care. So far, all services, with exception of supplements are covered by my insurance. I am fortunate. I loathe taking prescribed medication unless required. I have been for decades a person who researches and consumes supplements. The brands used at this practice I am familiar with the quality and continue to use--all supplementation thus far are short term and effective.

I am not from this area and feel fortunate to have found this local practice, with local Providers.

FIVE (5) stars for the entire office as well as the staff and services.

We all scratch our heads and wonder what happened to the focus on the customer, where did the desire to provide solid customer care go? I cannot tell you have many times I have expressed the importance of the customer experience. I am pleased to share where I have found it – Western Carteret Medical Center. I cannot express enough how pleased I have been over the last two years with them taking care of my medical needs. Everything from reception through my medical visits. The number of proper follow-ups and care has been amazing. You expect your medical team to be smart and on top of it; and they are! Yet I am still, to this day, taken back by their continual focus on my wellbeing. Their culture of care extends well beyond the prescription. I wouldn’t go anywhere else. Thank you, Western Carteret Medical Center.

First class service with first class results. What a great group of ladies working over there...actually look forward to my next visit!

Love this practice!! Staff is awesome. So helpful and accommodating. I have faced some serious health problems over the years and they have coordinated well with my out -state physicians. Would HIGHLY recommend!

The doctors and staff were absolutely amazing. We were on vacation and my husband was having severe pain. I called them to see if we could come in. Luckily they had a cancellation and we were able to be seen. It was a very inviting atmosphere and they treated you like family. They were very concerned and wanted to resolve his pain as quickly as possible. The doctor even called the next day to check on him to see how he was doing. Again we were from out of town but yet they treated us like we were regular patients. I definitely would recommend them for anyone. Thanks to all!!

From my very first appointment, WCMC made me feel comfortable and at ease. Their compassionate and empathetic demeanor immediately put me at ease, allowing me to openly discuss my health concerns without any judgment. The Dr. listened attentively to my symptoms, asked thoughtful questions, and took the time to thoroughly understand my medical history, which made me feel valued as a patient. I am truly grateful to have WCMC as my primary care Dr office. Their professionalism, expertise, and genuine care for patients are evident in every interaction. I highly recommend WCMC to anyone seeking an exceptional primary care experience. It is reassuring to know that I am in such capable hands, and I am confident that WCMC will continue to positively impact the lives of many more patients.

I have been going here for a few months and I appreciate everyone that works here. The ladies upfront doing reception work are always super sweet. I don’t have medical insurance and am self pay, and they understand that so if I need to reschedule an appointment until I get funds together they are very understanding and get me rescheduled immediately. I also missed an appointment one time and they were able to get me in later that day without any problems. I have been seeing Kaitlin Hill for my medical concerns and she has been really great at lining me up with the specialists I need to go see and talking with me about my medical concerns. I struggle with bipolar1 and it can get me really worked up sometimes when I have other medical issues coming up, I think she has been able to see how stressed I have been and she was really good at calming me down, and it was much appreciated! I had a referral for an outside appointment that I had skipped, and she called me and explained why it was important I went to it and that they could help me with my problems, she was right, I rescheduled and got the help I needed, this to me showed that she really cared and wanted me to get the help I needed rather than just letting me blow it off and continue on with my issues. The nurses that check my bp and my weight while I wait have always been very polite too, and they take very good notes anytime I mention anything that needs to be relayed. Thank you western carteret medical y’all have been very good to me! -John Allen Q

Kaitlyn Hill office is a fantastic thing for everyone and they do labs and she tells me what is wrong with me and she goes down her list of what appointments I had to ask what happened and they are very interested and kind there. They are blessings for us. Love and prayers Rosie and Johnny Newby Swansboro NC

Rebecca Droberg is quite possibly the best NP I've ever had the pleasure of dealing with. I'm from the area, so I've certainly seen my share of NP's and doctors around here in my life time. Rebecca's bedside manor is not only compassionate but relatable. Talking to her is like speaking with one of my close girlfriends. She listens to your concerns and addresses them in layman's terms, but she also laughs with you, making the visit more relaxed. Medical appointments are already nerve-wracking, and nothing makes it worse than having a NP or doctor who has no sense of humor. She wasn't taking new patients at the time when I called (I was recommended to her by two close friends) yet she fit me into her schedule anyway. I'm so grateful she did.

I haven't had an issue with any of the staff in the office...everyone is kind, courteous, and they really listen to you. Anna, at the front desk, is amazing. What a pleasant, first stop when you walk in the door, being greeted by her! She's the sweetest woman.

I'm not sure why anyone would have a bad experience here, and I'm not discrediting anyone stating they did...but I know plenty of people who go to Western Carteret Medical, and not one of them has a bad thing to say about the staff or the way the NPs conduct themselves while doing their jobs. I'd give this place a thousand stars if I could.

Very friendly staff and knowledgeable doctors. Kaitlin Hill is wonderful! She listens to me and has an answer for all of my questions. I feel my health care is in good hands.

I always am welcomed with a warm smile and treated with kindness and sincerity every time I am seen here! I appreciate this health care facility their actions and reaction to my needs and cares! Thankyou for your sincerity it means the most.

The Team here is amazing. They are always kind, patient, friendly and make sure they go through anything they need to with you. Taking time with patients is rare anymore, so it's greatly appreciated.

I was bitten by a brown recluse spider. The entire practice was so friendly and helpful over the few weeks that were necessary to treat me. Mrs. Droberg couldn’t have been more caring and sincere.

I changed providers because I wanted better service. Not only medical care; but a team that would do what they say they would do. I have been working with Western Carteret Medical Center for about six weeks and they have been outstanding. They just "get it"! They follow-up, they call back and they are great to deal with. Along with that, the medical care is solid and they shoot straight. Very much appreciate this group.

I had never had a positive healthcare experience in this area, until I met Rebecca Droberg and the team at WCMC. They go above and beyond.

Rebecca Droberg & staff have always been caring about my needs. She has spent the time needed listing to me so she could respond. She has explained options & made recommendations.

This was the best team of medical staff I have been around in a long time. It was good to be treated with such professionalism and care. The medical staff and all the other employees of Western Carteret Medical Center made me feel that I was in safe hands. The young lady that took my initial information was terrific, she too made me feel like I was the first patient of the day. I highly recommend this medical office to anyone needing medical.