Sam's Auto Care

I have been visiting Sam's Automotive Shop for several years now, and I couldn't be more satisfied with my experience. The customer service is always exceptional, they answered all my questions with patience. Another way they standout is the quick turnaround time, I always knew within a couple of hours the quote and if I would be able to pick up later in the afternoon or the next day. Most importantly, I never felt taken advantage of at Sam's Automotive Shop. The transparency in their pricing and the integrity they demonstrated were refreshing. They provided a detailed estimate before any work began and explained the necessity of each repair without any pressure.

Additionally, the location of Sam's Automotive Shop is also very convenient. Situated in a central area, it was easy to find and had ample parking. This made the whole process of dropping off and picking up my car hassle-free. Another major bonus that sets Sam's apart from other shops is the availability of a free loaner car. While my vehicle was being serviced, I was provided with a clean, reliable loaner, ensuring that my daily routine was not disrupted. This thoughtful service is something you don't find everywhere and was greatly appreciated.

In summary, Sam's Automotive Shop excels in customer service, boasts a quick turnaround time, has a convenient location, offers free loaner cars, and operates with honesty and integrity. I highly recommend them for all your automotive needs.

Recently came here for an emergency radiator replacement for my 2005 Camry. The staff was kind, understanding, and fast. They were able to work on my car that day and finish by the end. The prices are fair (even considering the location). Happy to support a local mechanic and happy with my service.

Anwar is the best mechanic I’ve ever seen! Friendly, honest, and very fast. Great prices too on a host of ‘03 Toyota repairs. Never going to a different mechanic!

I love Anmar. I've never had a better mechanic. He's straightforward about what I need and what solutions will be. He's affordable and doesn't try and up-charge out the wazoo. He's transparent about additional issues he discovers (if any) and if they need an immediate fix or if they can wait, along with fixing everything I brought the car in for. Further he's super personable and remembers me and my life every time, I love getting to catch up with him. Highly recommend bringing your business here!

It was my first time for repairs here and it was recommended by a friend. Glad I came - they found the cause of my oil leak and were very communicative and direct with pricing. So glad I came; now I have a new mechanic I can trust! Thanks guys!

Great place with great service- they fixed my car up perfectly after a crash and even washed it after. Very responsive, easy to deal with, and got my car fixed in just a little over a week with short notice. Amar was especially friendly and helpful. Would definitely go back.

Ammar takes care of all my cars and he is super nice and very responsive. Never pushes unnecessary repairs. The most honest auto repair person I have met so far.

Honest mechanics who always do a good job in a timely manner. The price is also very reasonable has been less for jobs when comparison shopping.

I have been going to Sam’s Auto since 2003. They do great work and go above and beyond in their service. Also, they are honest and won’t sell you on any unnecessary repairs. I feel truly fortunate to have Sam’s Auto as my mechanics.

Anmar was incredibly helpful when my car was towed over to the shop. He even refilled my gas so my car battery could charge longer. Highly recommend for anyone needing a go-to mechanic

Anmar always is there to help me out with my 2006 Honda Accord! I’ve had several issues over the past year and he always made sure I understood what was wrong and what needed to be done with a fair estimate. The job was done in a timely manner and I’m so grateful for the service I get here every time I come! It’s my go to place in Austin! Highly recommend!!

It’s hard to find an honest mechanic these days but these guys are SO honest, so competent, so kind. I can’t speak highly enough of them. I took my truck to other places who quoted me thousands of dollars, only to be told by Sam’s that the issues were minor and just needed fluid replacement and some other smaller repairs. Thanks guys!!

New to Austin and my check engine light came on Sunday night. I started Monday morning at Auto Tek- they told me they were booked out two weeks even for a diagnostic. They referred me to their "overflow" shop Lopez Auto Repair but I opted against. Next I went to Dave's Ultimate Automotive- they told me I could drop my car off Wednesday afternoon and should expect $160 for diagnostic. Finally, I called Sam's. I was told I could drop the car off later Monday morning and they'd have a diagnosis by mid day. Sure enough at about 2:00, I got a call that I needed new spark plugs/ignition coils. The car was ready to be picked up by 5:30 before they closed- amazing!!

The repair for my 2017 Ford Edge came out to $760. When I called Dave's and asked for a quote for the same repair, they came back with $842 PLUS the $160 diagnostic.

Well done, Sam's. I now have my new auto shop established!

***UPDATE 2 WEEKS LATER***

As it turns out, my vehicle unfortunately had deeper issues than Anmar had originally anticipated. 2 days after the first repair, the engine light came back on. Hoping for the best, Anmar (at no cost) replaced the spark plugs saying they could be defective. Unfortunately the check engine light then came back a week later meaning the plugs were fine and there was a deeper issue. Knowing about notorious issues with Ford EcoBoost engines (side note- NEVER BUY A FORD), Anmar even printed the bulletin from the Ford website for us. We took the car to the Ford dealership and they confirmed the car needed a completely new engine- estimated repairs of $9K. We let Anmar know of this diagnosis (which came at a $120 fee) and he told us if we brought the vehicle back to him he would replace with the original spark plugs which he had saved, and give us a FULL REFUND. Sure enough, an hour later the car was ready with a check for $760.

Moral of the story, I will never take my car anywhere but Sam’s as long as I live in Austin, and you should do the same. Incredibly honest and reliable business, hard to come by these days.

THANK YOU ANMAR!

Noticed my tire pressure light was on and stopped by out of the blue to see if they could help, since it was my lunch break and this place is around the corner.
Mr. Anmar (I’m so sorry if I got the name wrong!) was courteous and quick to help despite how busy they were and got things sorted immediately. Thank you, would recommend!

I work at the salon across the st and we all take our cars to Sam’s. The nicest and most honest shop ever.They do a great job every time and for once I feel like I can take my car to the shop without getting robbed. Highly recommend it!

It takes some exemplary customer service to motivate me to write a review and these guys are definitely worth it.
My car started to overheat and AC went out on a Friday and looked up the closest mechanic to me. I called them Monday morning, having not been a previous client, and was told to drop the car off and they would try to have it done by Wednesday. They explained what they thought the issue was and how they were going to fix it (radiator and hoses needed to be replaced +/- the thermostat, depending on whether I fried it by driving while the engine was overheating). I get a call the very next day, early afternoon, to tell me the car is all done and we opted not to replace the thermostat because it seemed to be functioning. After picking up the car, we discovered the thermostat did need to be replaced which luckily wasn't a surprise to me since they explained this possibility from the beginning. I couldn't drop the car off again until Saturday morning and expected to get in back the next week but they called me a little less than 3 hours later to let me know the thermostat was replaced and car was ready to go again. Picked it up, drove it around, good as new.
I'm still so impressed with this business. Super polite and knowledgeable staff and just the fact that they worked so fast and got my car back to me ASAP was amazing. I highly recommend these folks to anyone.

Anmar is one of the nicest guys of all time. Always honest with me, never tries to upsell me on anything. Honest, hard-working, good prices. The number of times Anmar has just told me, "It's on the house," is honestly incredible. I've been going here for years and years and won't go anywhere else!

Sam’s auto care is absolutely fantastic! I bought my Subaru from here a few years ago and haven’t had a single issue with it since I bought it. My friend bought two different Subarus from Sam’s and had a great experience as well. I also bring my Subaru here for regular maintenance and they’re super fast and easy to work with. The guy working the front desk is extremely kind and helpful.

Someone ran into my Subaru while parked and they got a new bumper on in 3 business days. They’re quick, kind, and easy to work with. Can’t recommend them enough!

Really great customer service here and they do an excellent job at a reasonable price. (And fast too!)

I keep returning to Sam's because of the outstanding customer service. I brought my Mitsubishi in because it wasn't running normally and after diagnosing the problem was given several options beginning with the least expensive. The guys at Sam's get Five Stars for honesty and integrity!