Day's Jewelers | Waterville, ME

Hannah was absolutely phenomenal. I brought my ring in to be sized and she made me feel confident in choosing them to do the work. She immediately offered me something to drink, made sure all my information was correct and added me to the system. I loved that the paperwork came with photos of my rings. Price was honestly less than I was expecting. Didn’t catch the name of the gentleman there but he was also helpful and friendly. They invited me to come hangout and step out of my 24/7 mom mode, lots of laughs. Definitely recommend them.

Absolutely the best jewelry store experience I have had in a while. A kind staff that truly treats you like family and goes above and beyond to meet your needs. They were extremely accommodating - cannot recommend them enough!

I stopped in to pick up my wife's wedding band which needed some adjustments. Not only were the adjustments completed ahead of schedule but Tony and Hannah were a great help in assisting me with purchasing and financing a necklace for my wife! Thank you for such a welcoming and professional experience!

My husband and I went to Day's to shop for our 25 year Anniversary rings. Amanda Ferris help us pick out the perfect rings! She was so helpful and patient with us! Thank you Amanda and the whole staff at Day's!! ~Carl & Lisa Veilleux

Nya and Jaime helped me pick out jewelry for my mom and they were very knowledgeable. My mom absolutely loved the earrings! Will be back again.

I have shopped at Day's Jeweler in Waterville Since 1993, always have received Excellent Service and they have the Best and Most knowledgeable team members there! Always a pleasure doing business there!

Me and my fiance had a wonderfull experience,was made to feel right at home and the service was top notch,highly recommend ..

Just got wedding rings today! The sales lady was really great! She was interested in what me and my soon to be wife wanted and just not making money. We are super Happy. She had no attitude, she wasn't in a hurry to get us out, and she took her time showing us different rings. Excellent service with a smile. Recommend this store to everyone!

Went in to get my rings cleaned as I do monthly. Always treated like family. Great service and prompt. I was offered champagne and enjoyed a lovely conversation with each employee there. I will return monthly as their store goes above and beyond to serve their customers.

Thank you Tony and Day’s Jewelers for giving us a top notch experience when purchasing/ordering my wedding band.

Once again Day's has impressed me. I've been to several of their stores and they have all been helpful to me. Huge store in a beautiful old building in downtown Waterville. Great selection of blue topaz and aquamarine for my fiancee

First time I went to Day’s and will certainly go again! I first brought two bracelets to be repaired and they did a beautiful job, while browsing I found this beautiful blue tourmaline ring and bought it. I love it ! The service was friendly and attentive, the store is bright and beautiful! Thank you Day’s for the great service!

The very best customer service! The best jewelry store around.

I've had some amazing help from 2 people from DayZ. This was my first time ordering and buying a custom ring. Tony and Kelsey, are amazing help with guiding me to the right rock and design for my fiance. Definitely recommended for people who are just starting!

Great bunch of people that work there. Always with a smile and very helpful and knowledgeable. I had a lot of handmade jewelry appraised there, great turn around time and professional. When it came time for the engagement ring they knew exactly what I was looking for and together we made a beautiful ring and when it came to the wedding rings..again the best. Can't say anything wrong about them. Top notch staff.

Super friendly and we had complimentary wine and champagne!!!

Back in April of 2021 I found a style of a man's sapphire ring that I liked so I bought it. I had spoken with Hailee and Kristin with regards of what I wanted and they showed this ring! Loved it! Come Fall I noticed that the ring was actually in two parts because the assembly of the ring had loosened up and made one part of the ring continously spin. I went back to Days to see what could be done. I stated that I would sign any contract to give permission to do anything to the ring to make the spinning stop. At this time I worked with Callie and Eliza. They were so helpful and accommodating to my requests. I didn't sign any contract and within a week I had a replacement ring! This is something I did not expect and was extremely humbled by this gesture. So on July 11th, I brought my ring in once again as it has separated again and had one part spinning again. This time I spoke with Liz. She listened to my story with the ring, spoke with her colleague Eliza and they both agreed to call the distributor of this particular style ring to see what they could do woth regards to the spinning and how to stop it. Both ladies apologized for what I was dealing with and were very happy to assist me. I also stated again that I had no issue signing any contract to give permission to do whatever is needed to fix my ring. On Wednesday I received a call however I was unable to answer and Liz left a message for me. I went to Day's. This time I spoke with Jillian. She stated that there is an issue with the style of the ring I had. Apparently the distributor of this ring has had other complaints about it.
Jillian stated that I could do an exchange or store credit. I thought that was agreeable so I went to look at the rings. Kristin and Hailee who both had assisted me when I first looked back in the Spring for a ring were right there to help me. After a bit I chose a different style and color of sapphire. I was very happy. The new ring was a bit less than the original and I was offered the difference in cash. I said I would rather a store credit because I will be back.
So let me say this....back 18 months ago when I began looking for a ring for myself I had gone to three other jewelers; Hounnoush, Jared, and Kayes. I was treated by all three with arrogance, agggresive behavior, actual verbal distaste for what I wanted for a style of ring, and assumptions were vocally made with regards to my person. So I left each place. I then saw Day's Jewelers and thought why not?
I walked into the store and was greeted by those employees who were not with customers. Those two at that time were Kristin and Hailee. Both were non aggressive and very pleasant. They offered their assistance when I needed it then allowed me to peruse with feeling stalked. Even when I was looking and comparing rings I didn't feel as though any employee was hovering over me. When I was ready I looked up for assistance. Hailee was available, came over, and we chatted. I bough that ring that day without issue. Hailee brought me over to Jaime if I remember who wrapped everything up for me.
The whole shopping experience with Day's Jewelers in South Portland is the reason why I am a loyal customer for life. Kindness, courtesy, care, obvious education, knowledge, intelligence can be seen and felt in this store...but the biggest is the honesty and integrity. This is why I am and will be a loyal lifetime customer.

I was surprised to find that Day's also did ear piercings. So today we were in the area and we stopped in and had 2 of my girls ears peirced. They were amazing with my children. So kind and they talked them through the whole process. I couldn't be happier with my experience there and so were my girls! I highly recommend them to anyone looking for ear piercings!

I personally had a wonderful experience! We purchased both my engagement ring and our wedding bands from Days and I'm so glad we did! The jeweler helped us every step of the way and even got us both the engagement gift box with many adorable gifts in it and a inscribed cake cutter to use at our wedding! Can't wait to go back and get my next favorite piece of jewelry! 😉

Craig goes above and beyond for his customers. He is kind and courteous. He never makes his customers feel pressured, and provides options. I also observed him with the customers ahead of me. He is truly an asset