Veenstra's Garage

It was easy to schedule an appointment and the staff was very friendly and courteous. They were able to diagnose the problem causing noises in the front end of my vehicle which was also a safety issue. I needed the work completed in one day in order to drive to the Detroit area the following day. I am grateful for their efficiency in expediting the work and providing me with a safe vehicle. They provided great customer service.

Veenstra’s is amazing! We had what we thought was a straightforward repair with our Mazda CX-5. Due to unforeseen elements, the repair took a bit longer than expected, but Veenstra’s went above and beyond to accommodate our needs. We will never go anywhere else for our car repairs and we will send anyone we know to Veenstra’s. Thanks Mike!
-Rory and Gabrielle

Horrible noise coming from my wife’s jeep. Veenstra’s was able to get us in same week for an appointment. They were able to find, diagnose and fix the noise first try.

Great communication from their team and very happy with the price of the repair. It’s hard to trust someone with your vehicle but they did an amazing job.

Had car towed there Monday night after hours. They called Tuesday morning with a thorough list of all the issues and finished the work (not insignificant) early Wednesday.

Frequent and thorough communication.
Pricing was straightforward.
Delivery when promised.
Expectations met.

Only suggestion would be to apply the website discounts without waiting for a customer to ask first, especially when it’s a big bill.

Veenstra's takes great care of my vehicle. High quality work at a fair price. I also appreciate their drop off and pick up service!

The day before leaving town for my child's hockey tournament, my car started acting weird. The dealership couldn't get me in for a week so I called Veenstra's. Got me in the next day, repaired, and on my way. Great service, great work, and a fair price. Thank you Veenstra's for saving the day!

I discovered some parking lot damage on my car this morning that would allow rainwater to enter—and rain was in the forecast. I stopped by Veenstra’s at 7:00 am before work without an appointment and Mike was able to fix the problem immediately at no charge, giving me a cheerful “Have a nice day!” Afterwards I told my wife, “I’m sooo glad there’s a garage like this to go to where we can get help when we need it!” Like a good neighbor.

I was driving through Grand Rapids and had a mechanical issue. AAA gave me a referral to a service station that only serviced foreign cars, but the foreign car place recommended Veenstra's. I had to use the drop box since it was after work hours. They called me the next day very early to discuss the issue with the car. They understood my situation and even though they had a full schedule they were able to look at my vehicle and diagnose the problem. Unfortunately , they did not have the time to repair it the same day, but they did have it back to me the next business day. I really appreciated the professionalism. Thanks

Needed a broken seat fixed in my son’s car and they fixed it, suggested a coolant flush for maintenance. They were fast and professional and always trust their expertise!

I am delighted to share my recent experience with an extraordinary individual named Kim, who works at Veenstra's Mechanic Shop. Kim's incredible kindness and willingness to go the extra mile left an indelible impression on me, making my car trouble a much more manageable and positive experience.

It was a fateful day when my car unexpectedly broke down, leaving me stranded just across the street from Veenstra's. Feeling frustrated and unsure of what to do, I decided to take a chance and seek help at the nearby mechanic shop. Little did I know that I was about to encounter someone exceptional.

Kim, a mechanic at Veenstra's, greeted me with a warm smile and an eagerness to assist me. Even though it was his well-deserved lunch break, he immediately put aside his personal time to address my car troubles. His dedication and commitment to customer service were evident from the start.

I was struck by Kim's professionalism and expertise. He swiftly diagnosed the issue with my vehicle and outlined the necessary steps to fix it. Despite the limited time available during his break, Kim assured me that he would do everything possible to get my car back on the road as quickly as possible.

What stood out the most about Kim was his exceptional kindness and genuine care for my situation. He recognized the stress I was experiencing and went above and beyond to ensure my comfort and peace of mind. He patiently explained the repairs, offering insights and answering all my questions with a friendly and approachable demeanor.

I have been coming to Veenstra's for a couple of years now and they have seen me through 3 different cars. They put up with my anxious car questions and frequent calls of "my car doesn't feel right". I use my Napa Easy Pay credit card here and it helps make large repairs more manageable. They are flexible, honest and do their best and are honest if they don't know the answer.

Probably the most professional service place I've ever used. Got me in same day for an Alternator. They also did a complete evaluation of everything they'd recommend i do for my Rav4 with no pressure to do it immediately. I don't believe they're the cheapest option but I'm also not sure thats a bad thing. Ive used the cheapest places and it doesn't always end well. Overall a really positive experience. Thanks

Veenstra’s can be expensive. After bringing my vehicle in over the years, however, I believe that expense is justified by the quality of service and customer service they provide. Everyone in the front office—James, Austin, and Brad—to the mechanics that work on the vehicles go above and beyond to ensure their customers are pleased and safe. Quality auto shops are few and far between these days for various reasons, so I’m thankful I found the one that treats me right and gets the job done. Thank you all for the stellar work!

They've done 2 repairs for our family so far this year, and both seem to have been a good value, held up, and staff was helpful & courteous. Liked that they were able to clearly explain services, optional items, and didn't pressure us. Recommended by several of our neighbors as well.

The Veenstra's Garage team is a cut above. They take care to get to know their clients and work with them to find the solution that fits their needs. I first started taking my vehicles there in 2012. I have never considered going anywhere else. Whether it is an oil change or a major repair they get me back driving as soon as possible. I have even had a mechanic take the time to do a ride along to narrow down a repair I needed. They always have put my experience first.

Recently I hit a deer and they were willing to assess the damage. It turned out that I needed the expertise of a body shop. I love the fact that I can trust their team to make the right call, even if that means getting the work done elsewhere. It speaks volumes when businesses operate this way.

I recommend Veenstra's to friend's and family. If you are considering a new mechanic, or just moved to the area, I would start here.

Veenstra's is a great family owned service shop. I have been taking my vehicles to them for years. They always get me in quickly. This last time around, I wasn't sure I wanted to make the repairs as I was about ready to trade in the vehicle. They did some diagnostics and told me the next steps were going to be a few hundred dollars. When I said I did not want to proceed, they did not charge me for their initial diagnostic work up where other shops I know would easily have charged me $70-100 to even take a look at it. They are professional and honest to the core.

I have been looking for most of the summer at what is going to be a best tire to put on my car. After talking and doing my research on tires I finally settled on some nokian tires wgr4s. James at the Grand Rapids location is real easy to work with. Great customer service. They have also solved an issue I was having with my car for over a year that a ford dealership could not fix after talking with them several times.

I spend more time in my car on the road then home. Veenstras has kept my car running for normal things like oil changes to much bigger issues such as my transmission. I know I can depend on the work they provide and the owner and the staff is kind and knowledgeable. I highly recommend them for your vehicles.

My dad was a mechanic years ago and recommended only a few trustworthy garage's in the Grand Rapids area. I am glad that Veenstra' was one of them. After a few years of taking three different vehicles to them, I have always received amazing explanations, options based on what I may be able to afford, and phenomenal customer service. I swear after only a couple of times in, multiple people new my name, asked about my wife, and continue to be genuine. No one likes to spend the money, especially if it's not the news that we were hoping for on a vehicle, but I always walk away knowing that I got great service, and a group that stands behind their work!

Veenstra garage has always been able to get me in quickly and provide quality service. They provide me a ride home and pick me up when it’s ready , which is a huge help. They fully explain their service, and are friendly and professional. I will continue to trust them with my cars