Yolo Federal Credit Union

This is for Nikita and another three staffs who helped me. They are awesome!

The team at Yolo FCU in Davis, CA is awesome. They treat all the members as if they are family and my experience with them was nothing short of spectacular! I would recommend them to everyone I know!
Thank You Shanna, Thania, and everyone else!!

Alejandra is very helpful and professional. Thank you.

Inconvenient hours on the weekends. But the ATM gets the job done.

Nice people but really slow teller service. Almost never more than one. So if you want in person banking, make sure you have plenty of time to spare. Maybe that's just the way all banks are doing it now but I miss the days of real service.

If you're looking for a bank/credit union, I would not recommend transfering your money to this credit union. It is understaffed by nice, customer-service-oriented persons who do a good job, but nevertheless the wait in line is long because of the constant understaffing. Also Yolo Federal Credit Union just did the worst technology update of their system. Regular checking-account expenditures are mislabeled by their new system (for example: my monthly property management auto-withdrawals are labeled "Restaurants & Dining"). Worst: you can no longer view the past checks you've written when they're deposited in your account (Yolo Federal said it would charge me $20/hr "research" which checks deposited into my account I wanted to see when I requested copies of my deposited checks since the July update; I am unable to obtain copies of them the way any other bank does it- by getting them myself online from my account). There are other examples: No one picked up the phone when I called the Davis branch with a question. So I went there with my question and stood in line with two other persons in line for the same reason: no one picked up their calls. Their staff was unaware their phones were not functioning. Five stars for the people they hire but less than a star for basic bank management. My checking account has not been helped by their technology "update," and they've had 3 months to repair it. I can't imagine its online security is any better with the update.

Called 4 times today. Wait time to speak with a live person: 22,19,67,28 minutes. So much for customer service.

This is the worst bank I have ever dealt with. Customer service is non-existent, wait times for every single transaction are exorbitant. Do yourself a favor and avoid dealing with this financial institution unless you want to have a nervous breakdown.

Literally 1-star hated it. Closed our accounts there. This bank is a joke that you can't laugh at because your throat is choked with bile and rage. I haven't called this bank once where my hands weren't shaking from the mind-blowing ineptitude. Their ATMs don't release your check for weeks; yes, we used THEIR ATMs, with full assurance that our pay would be released. And that has turned into a nightmare from which I WISH I could scream myself awake.

ATM ate my money they wouldn't help.

There were three people working and only one person doing customer service. I stood there for ten min and they all ignored me even though they weren't helping other customers.