The Home Depot

I have purchased big and small items from this location for over two years now. Because I live in Hot Springs, and have very limited time; I have always had purchases delivered, and have always been very pleased with service and product. Most recently I made an error and purchased a wrong item, unknowingly of course. It was a heavy order, and unfortunately unaware (my fault) that delivery indoors were an additional charge to the standard delivery charge. Just FYI. Later that day, it was brought to my attention the item was incorrect. I called to find out about an exchange and was transferred to Wil in the Shipping Dept. It was late in the day and I believe on the weekend. He was so understanding, checked on the cost of the return and assured me that the item would be picked up, and to go ahead and place a new order. This time I saw the delivery inside add on, and ordered the correct item. I was pleasantly surprised that William called me the day of delivery to let me know of ETA of new product and some details of the delivery. I was prepared for the correct item to be delivered and anticipated a pick up of incorrect item later in the day. The indoor delivery and return pick up were all handled by William and his co-worker, with a smile and understanding of how I could make such an error. It then dawned on me perhaps William and Wil might be the same person and sure enough he was one and the same. I praised him and his co-worker for their effort and understanding. It is becoming rarer and rarer to receive such personable and reliable service these days. I wish to recognize Wil for his high standards and golden level of service.

HOME DEPOT ROCKS!!
Every time and I mean EVERY TIME I’ve stepped into this store there are staff members available to help and even asking me if they could help! Not sure about you but looking for help at Lowes is like being on a safari hoping to even get a glimpse of the mystical vanishing staff.

One of the product pickers had to use the forklift to get the product I needed for a customer off the top shelf(20ft up!) He was a forklift NINJA. I watched in amazement as he (with the help of a manager who gave direction from the side of the pallet he couldn’t see) safely pulled 300+ pounds of product loaded onto a pallet that was wedged in between two others pallets! When he safely got the pallet to the floor, I was actually so impressed that I yelled “Way to go Forklift Ninja!!”and “high fived” him like I would a famous Pro athlete!! I feel privileged to have the Home Depot Crews on my team. YALL ROCK👊🏻💪🏻

It's incredible that these guys stay open till 10 o'clock every night. For the late night guy trying to get it done these guys have your back!!! Thanks Home Depot!!!!! You saved the day on this one.

Did not have what I was looking for in stock but had samples of what I was looking for so I knew exactly what to order online. Friendly employee that was willing to help me as long as needed.

Found everything I was looking for fairly quickly. They were not to busy for a Friday afternoon. I asked for help getting something down and the young man was very helpful.

Albert is my hero! He was the only one at the desk and took time to troubleshoot, brainstorm, and check inventory. He handed off to Jeremy, who made it his sole mission to get what I needed. Austin was waiting for me with a solution in hand when I arrived at the store. Thank you, gentlemen!!

Looking for bathroom fixture fittings to put in a new bathtub Roman spa type and they associate working back there was very helpful found me exactly what I needed

One of my best visits. Found help right away. The employee found exactly what I was looking for.
Plus, added bonus, my item was still on sale.
Self-checkout was a snap. When HomeDepot is on it is on. Deserves 5 stars today!!

I shop here frequently most all the employees are very friendly and helpful I would recommend home Depot to that is looking for home repair items

I love home depot and their customer service.

Excellent customer service. I went looking for a specific water heater. When I got yo the plumbing department I encountered a worker there. They greeted me almost immediately, and asked if I needed help. I told him what I was after, and he pointed it out, and helped me load it onto a cart. I'm sorry I didn't read his name tag now, but keep up the good work!

The staff got this place five stars— they may not know everything they should about what they’re selling but you can’t get past one without them asking if you need help with anything.

Every time I go to Home Depot, the staff is very friendly and helpful. I wouldn't go anywhere else for what need.

They are great, which is how i see them .
I searched the central Arkansas area.i was Looking for what I needed to fix my old shower.
Other places claimed to have it and didn't.
Thanks, Home Depot, for carrying everything needed for true home repair...

Love shopping at this place. Wish that they stocked groceries. Would not to shop any where else

Really good service from Amber. I was looking at vinyl plank flooring and backsplash material. She was helpful and suggested the best way to choose and match the tiles for a backsplash. I've now narrowed my choices to two to show my husband.

Excellent selection and service. Very impressive, knowledgeable staff!

I was building a multi level deck in my backyard and sourced all of my supplies from this HD location. With the exception of Saturday mornings which is extremely hectic and busy, the staff was always available to help with pulling lumber from the higher racks, directing me to the correct wood to use, and offering helpful advice for my project. The cashiers were always pleasant and smiling and got me checked out quickly.
I was able to use my Military discount on everything but wood, which saved me a substantial amount of money keeping me under budget. (I advise setting the military discount up in advance on the app, then it is easily available for scanning at checkout.)
And I will add that if you go on Saturday mornings prepare to be patient because every DIYer in town is shopping here. Help is stretched thin, but they do the very best they can.

Was so excited to find Miracle Grow orchid potting mix!! Now I can repot my orchid & I just know it's gonna flourish!!