Hyatt Place Dallas/Grapevine

Just finished a ten day stay so we could host holiday guests in our home. Location was perfect as it was close to our home but also across the street from the mall, we took advantage of that and got some early morning shopping done. While the rooms could use some updates, the staff and service make up for it. I had one issue during my stay and Gege handled it quickly and made up for the issue. I didn’t get the names of the other staff but everyone I encountered was pleasant and professional. Breakfast had ample of choices.

Thank you to the front desk team for the wonderful service on our overnight layover, they held our luggage after checking out and offered shuttle service but we had to Uber due to another group going to the convention center via shuttle, the team caught that we were getting into an Uber and offered us a courtesy credit which I was not at all expecting, will be staying there again.

Rooms were of course good, breakfast is included if you’re so inclined.

Another very nice stay. Two nights - a night before & after my annual flight to & from my condo in Mazatlan, Mexico.

Nancy & her front end ladies are super friendly & efficient, managing the phones, front desk & restaurant /bar. Nancy & Helen both made my first stay there several years ago so nice, I always stay there & recommend it to friends traveling through DFW on their way to Mazatlan.

The airport shuttle is comfortable & reliable. I missed Keith on my return trip, but both the other drivers were very nice.

Breakfast is always good - above average.
The room was very clean & bedding comfortable. The staff are all very really accommodating & make you feel welcome.

I just booked a night at the Virginia Beach Hyatt Place Oceanfront & hope it will be as nice as the HP Grapevine.

Hyatt places always have great beds and consistent rooms. Sofa bed not so great. Very particular about shuttle but at least the still have one to dfw! Breakfast was totally mid.

Great people. Great breakfast. Great value. Comfortable room. And an airport shuttle. It doesn’t have all the amenities of the expensive hotels, but just enough. I like this type of quiet and economical experience when I travel, when the hotel is not your destination (i.e., the hotel itself is not the reason that you come to Dallas, unlike the big glitzy Vegas hotels), but the hotel is the place where you want to rest in comfort and convenience after a busy day.

We got dumped by American Airlines and luckily we were able to book a room here last minute. Tiffany was great and got us checked in and to our room very quickly. I think she could tell we had a LONG day! Slept well, got out quick and used the shuttle back to airport and American Airlines nightmares. Thanks!!

Great location, hotel somewhat outdated. Staff very friendly. Loved the free breakfast.

Great price, perfect sized room, clean and amenities. Friendly staff,good breakfast. Right next door to a nice mall. Shuttle service to airport.

Rooms only got a 4s because of the tv position. In my room it was in a spot where it could be seen from the bed or the couch on the other side of a wall but the viewpoint from the bed wasn't very good. Everything else was great. Clean room, clean bathroom, free breakfast and the food was good free coffee. Small bar in the lobby. Didn't try the pool because of the temp. Overall a great place to stay.

The staff was amazing!
Great espresso and breakfast!
Walking distance to Meow Wolf!
Airport shuttle!
I recommend this place!

My wife and I spent 4 nights here to be closer to our wedding venue.

Thursday-Sunday.

Our room was cozy and very quiet. We didn’t have many interactions with staff but they were pleasant in the few we did have.

They had plenty of options during the free breakfast time and constantly replenished the food and drinks.

If possible, I would rate 4 1/2 stars cause the HDMI connection in our TV setup did not work and the A/C seemed to not flow throughout the whole room, although it was never uncomfortable in the room.

Would definitely stay here again!

Walkable distance to Grapevine Mills mall.

Rooms are spacious, customer service is good.

Breakfast: very limited options.

Great place to stay. Kinda hidden between two other hotels behind the mall. Friendly and professional staff. The king mattress in our room was too soft for us, so we slept on the sleeper sofa each night. Breakfast consisted of scrambled eggs, link sausage, assorted cereals, waffles, bagels, and assorted juices. We will definitely be staying here again.

Very helpful and knowledgeable staff. Convenient daily breakfast and personal amenities. Literally walking distance from the mall and shuttle service available. Great choice!

Close to the airport, room was really nice w an extra couch pull out bed. Free breakfast that has lots of options.

Amazing place to get some rest. The staff is very helpful. Niecy, Ethan, & Roe are wonderful and entertaining at the bar. I will be back at this hotel for sure and Will recommend this hotel to all my family and friends.

Good place to stay when you have an early flight! We had an early morning flight and we’re worried about the ride to the airport. They have good and punctual shuttle services. Our driver Tim was nice and helpful. They have the shuttle every 30 min and it took us about 10 min to get to the airport. Room is clean and tidy.

I spent a week here at this hotel and everything was excellent. The complimentary shuttle service worked well. I would also like to thank Dalton as he was very helpful at the front desk. All of the staff was kind and helpful and I would not hesitate to recommend.

It has been a while back when my husband and I stayed at this hotel for our anniversary. The man at the counter that checked us in was Named Donnie. Donnie made our whole stay there wonderful. A few years ago I’ve went back to this hotel for our anniversary, but I was told Donnie was no longer working there. In our opinions Hyatt lost a great worker. The last visit was not as wonderful the last stay. I believe that we will never stay there again. Our thoughts are that if they don’t need a great employee as he was, then they don’t need our business.

Super clean and friendly staff. The only issue we had was someone was in the room below us was smoking and blowing it in the vents in the bathroom. It made our room smell like cigarettes. However the front desk lady was super nice and offered to either move us to a different room or use a air freshener. Would definitely stay again!