Truist

This will be by far they first and very exordinary review first time review for me! Mr Allen went above and beyond customer satisfaction while assisting me with opening my business. For instance, his unique starters in business conversations made understanding the business details and usage of the account easy and comfortable to decide the different products. Nonetheless, I am excited for my journey and how pleasant it was too bank the "Truist" way. Looking forward in doing exceptional business with them in the near future. Kudos! Again Mr Allen.

Excellent customer service! When I moved here last year, the manager and staff were so helpful in getting everything set up so I could buy a house (which was not the case at another bank who wouldn’t let me open an account without a Texas license - which I couldn’t schedule for 6 months due to Covid). Everyone was so helpful not only on that initial visit but every time I have had a transaction. They even helped me out when I rushed in 5 minutes before closing. Great people who give great service!

Sierra is my banker and she is wonderful. I was able to open a CD and she is helping me buy a house. Thank u Sierra

Not sure what the other reviewers are talking about here. This branch has bent over backwards for me time and time again. Now BB&T as a national bank is another story. If they’re referring to customer service provided over the phone by corporate, that’s another story that I can relate to.

Elissa is so patient, overall great customer service :)

Drive thru was open saturday morning

Opened A secured credit card tried to cancel it after about a year. Now, every time I try to cancel it They won’t give me back my money

Been a customer over 5 years and I would NOT RECOMMEND ANYBODY BANK HERE they’re not good for anything but direct deposit can not study any banking needs can not answer any basic banking questions..a real JOKE worse than a credit union

Before driving 35 minutes out of the way, I called and asked if I can make a cash payment towards our auto loan. I spoke to Johnathan which he stated “Yes, you can make a cash payment as long as you have your bill statement, government issued ID, and the amount owed”. (Jonathan was actually nice). So I drove 35 minutes out of the way, just for them to decline my CASH payment for our auto loan because my name wasn’t on the loan and my CASH payment may be considered fraud. My husband is military and works crazy hours and cannot make it to the 3 branches of this POS bank in time to make payments before they close.

Been a customer since before they were bb&t...beware of the drive thru machine! If it eats your cash deposit you are out of luck until they get a technician out to dismantle it. Maybe I will get the rest of my money eventually...who knows. They made it very clear it's my problem and not theirs.

Worst branch ever. Everyone is lazy especially the pregnant chick. They expect you to teleport there. You have a five minute grace period or they will reschedule you. Even when you’re the only soul in the building vs multiple workers. I’ve been 3 times & every time it was completely empty yet been rescheduled every time. Do not waste your time or gas.

If I could give this bank 0 stars, I would. I had absolutely the WORST customer service I have ever had at any bank. I drove 5 miles out of my way to cash a check a stranger had given me as I wanted to ensure the check would clear. The teller told me she would GRACIOUSLY allow me to use the drive thru, even tho that service is for actual bank account holders. (Nevermind that there were no other cars and yet I already had waited almost 5 minutes for the teller.) My question was.... then why not put a sign up on your drive thru????? Then, after reeling from what I perceived as just RUDE behavior, she added insult to injury by say she also did not charge me the $8 check cashing fee. Mind you this is on a $46 check. My question is WHY would anyone bank with this company? It makes Wells Fargo smell like a rose.

Without a doubt the worst customer experience I have ever received. The telephone customer service is completely incompetent and tells you to go to the local branch. The local branch then tells you the customer service was wrong and cannot do what you need them to do. Avoid if at all possible.

Will literally take forever every single time. Unfortunately have to start coming to this branch again since they are closing the TCU location.

WAIT TIMES ONLINE BANKING SUCKS NO CUSTOMER SERVICE

Bad customer service.