INFINITI of Orland Park Service Department

Pleasant experience. Didn't try and pressure us when we declined some of the extras. Fair value on our trade-in. Good follow up. Didn't waste our time. Our salesperson, Dan, was very knowledgeable, especially considering we were buying a used Jeep which is not their brand. Highly recommend.

Service is always quick and easy at this location. It doesn’t matter which service advisor you get, they keep you informed and straight to the point with your vehicle. Their amenities in the waiting room make it comfortable to stay. All staff are friendly and easy to talk to here. Would highly recommend this location to anyone that needs service done to their car.

Latoya was awesome. From check-in, taking the time to understand why I was coming in for service, the status of my repairs along the way to check out was exceptional. I wish you guys could take care of all our vehicles. We also take our BMW to your service center down the road, also always a great experience with that service dept. We also really loved the buying experience with Andrew at the BMW site last Fall. We will never buy any where else than your Orland Park dealerships. Bravo!

I was in and out within an hour. I was there for an oil change and tire rotation. I was also given a courtesy carwash. The service advisor Latoya was very helpful. While waiting in the waiting room I was asked if I wanted any water, tea, or coffee. I will continue to bring my vehicle to this location. Thanks again Infiniti Of Orland Park.

I had a fantastic experience purchasing new vehicle. My salesman JP was one of a kind, extremely helpful, has a lot of knowledge and a did an excellent job! I couldn’t be happier.

Highly recommend working with Victoria! She was wonderful. I had shopped other dealers on-line and in person, and Infiniti Orland Park surpassed them all. Great customer service and appreciation and I received a great deal on a new car. Go see her for your next vehicle purchase!

Excellent service. Had some warranty work done and I am very pleased with the entire process.

I came in for an oil change. They changed the oil, rotated the tires, completed routine maintenance inspection, and washed the car. They offered me a Lyft to and from the mall so my wait was entertaining and went by quickly. The staff was friendly. The waiting room was clean and inviting.

My experience be beyond professional at Orland Park location..from the awesome mechanic that worked on my car , to the most knowledgeable front associate Latoya who made sureI understood every charge.
Outstanding customer again!! Thank from a satisfied customer. 😀😃

Justin was very helpful and personable. He gave me information on what my car needed and didn’t pressure me to do anything but gave useful suggestions.

While Nissan was buisy getting some remodeling done they zipped me down to infinity while I waited for my oil change. Great service as always.

Service was completed within the proposed time. Kerrie the Service Rep. kept me informed of the progress. She answered my questions on upcoming service schedules.

Georgie was beyond pleasant, informative and went beyond to satisfy us and to make sure we received the best deal possible.

The service I received from the Service Manager was outstanding.
She was professional and very attentive.

The appointment was first class, starting with La Toya checking me in. Very professional with a great personality equaled a first rate experience!

On December 11, 2023. I brought my car in for service. The problem I was having my 2017 qx80 Infiniti truck would not start on 11/20/2023, I called a tow truck company to give me a jump. It ran for about fine until 11/29/2023 and had to jump if off again. It was ok until 12/11/2023. Anyway, when I arrived, I was met by a very professional guy named Ken, he was courteous, concerned and patient regarding my story about my truck. He assure me that he would relay my concerns to the mechanics and they would do their best to find out what seems to be the problem. A few hours later, Ken approached me to tell me that the mechanics could not find anything wrong, he said they checked the battery (which was purchased in 2/2023) they checked my Alternator and my ingnition switch and could not find any problems. Well, of course, I was baffled. However, he gave very good suggestions on what I should do as far as driving the truck more (longer distance and to start it up when its cold even if I am not driving it. I am retired and basically, my truck may sit for a week or so without driving anywhere. Ken also changed my fob battery hoping this may help as well. He stated should I have any more problems with the truck not starting to bring it back in so that they may investigate further. We as consumers are so quick to complain when service isn"t good, until we forget to commend those employees who are truly doing and outstanding job. I give KUDOS to Ken who was very kind, courteous, knowlegeable and patient with me. Even though, there appears to be nothing wrong with my truck, I still left feeling great from the experience and character shown by Ken. Good Job Ken, keep up the good work.

The liaison helping me with my repair was beyond helpful, she communicated with me every step of the way I never had to reach out to her, She called me before I had a question. Thank you so much for making this process easy.

I pre-scheduled a service appointment for my vehicle and when I arrived the service tech was very quick to check me in and show me to the waiting area. After a short time, he was back with the information necessary for my vechicle, and after I signed off on it, I was able to enjoy the complementary Starbucks coffee, which was awesome. Over all my visit was very short. My car is in excellent shape and they were very efficient. I would definitely recommend them and plan to use them again for my next service visit.

Elliot was very informative. That was the highlight of my visit. He sent me the video of my vehicle while it was being serviced showing what he inspected and what he recommends to be done. I appreciated that.

Toya (sp) was outstanding in her customer service and communication with updates. Quick and efficient repair.