Beval Saddlery

The Cross River location hired a new manager a few months ago and the transformation it has gone though is unbelievable. The staffing has been upgraded and retrained as to how to deal with clients, the inventory is new and fresh, it’s a even been repainted to go along with this new manager’s competence and style. I was pleasantly surprised and purchased several items for my granddaughter. I will definitely go back to see what other new items show up before the holidays.

Great local shop with all the quality goods you need for you and your horse. This store has recently gone through a positive transformation with the guidance of a new highly qualified manager. Definitely worth stopping in to see what's new!

I went here to have a leather item repaired and the ladies at the front counter were so friendly and easy to deal with. It was a pleasure dealing with them.

Great store located super conveniently nearby. Really friendly staff.

A wide variety of horse equipment, good quality and clothing for the riders. Reasonably priced...

Great store. Great staff.

Very nice store!

Missing necessities

READ BEFORE SHOPPING HERE! I signed a contract in January 2020 to consign my saddle here and was told in August that it still had not sold when I called to check in. I called again the first week of October and was told by the sales associate that the saddle had actually sold back in February. I then spoke with the owner who was incredibly unkind but said that I would receive a check in the mail within two weeks. I understand COVID has been difficult for businesses, but they were paid cash for my product and were still entitled to a portion. When I still had not received anything by the first week in November, I called again and the sales associate said that the check had likely already been sent but she would have the owner call me. It is now 11/15 - the owner has not called me and when I call the store, they do not answer my cell number. This situation has been very frustrating and upsetting since this is a store I used to be a very loyal customer at.

I left a saddle on consignment to be sold back in 2019. I have checked on the status multiple times thru phone calls and emails and always receive a promise that someone will look into this and get back to me and then I hear nothing. This has been going on for over a year. I gave a lot of latitude due to COVID but have lost patience. I don't know if this is just pure mismanagement or unethical business dealings but neither option reflects well on this business. Will not do business again with them.