FedEx Office Print & Ship Center

What a wonderful team here at this location. I went to print my son’s birthday invitations and the young lady and gentleman at front desk helped me and explained everything so nicely. They are the most kind and helpful staff I encountered. Thank you team Charles.

The store was very clean and well organized. Travis was very professional and helpful. Quick service. Will definitely return to this store for all of my printing and shipping needs.

Megan was helpful, professional, and nice. I was able to take care of what I needed to send easily with her help. Great job!

I am from out of town and needed a place to both drop off a package and do a quick print job. The manager, Charles, must have seen me struggling outside with the box in my hands and was there to open up the door for me- very nice! After getting my drop off handled, I explained what I needed done for the print job and Charles quickly took care of it and got me on my way, all while training a new worker to boot!
Thanks Charles, I won't hesitate to stop by when I'm back in town for business.

Chuck was extremely helpful in dealing with a document I needed emailed, converted and printed. Very knowledgeable and friendly!
He’s a valuable asset to fedex.

Best crew! Always polite and friendly and happy to help. Thanks!!

Friendly fast easy service. Would definitely use them again.

Chuck and his crew do a great job 👏

Helpful

Very helpful

Busy good people, acknowledging customers standing & waiting.

I will rate it 3 stars because the first time I went there I had a very helpful lady. I went in today and this man had an awful attitude and he just set everything in front of me and said "you have some homework" and had me tape on the label and such. I am fine with doing it myself but the first person I had just set a higher standard. I just like great customer service and that dude had NONE. ✌

Great staff, very helpful and informative. Extremely pricey though. Mailed one small thing for $10 here, and later found out it would've only been $2 at usps!

Very nice staff

I've used their printing service quite a bit over the last 2 years and have had good service with the female employees there. I drove at least 30 minutes because their print quality was great. The ladies who work there were very helpful and made sure I was satisfied with every print job before making the sale. I go there the other day and there is an employee I've seen before; tall heavy set man maybe late 40's. This guy has no business printing at all. He shows no care in making sure the customer is happy before they pay for prints. I even gave him an example print (from which I printed right in the store on their self service printer) of what I needed. He completely failed to follow the example and my duplex print job was shifted almost o whole inch from the other side. He tried telling me there would be a $25 fee to fix the document which there was nothing wrong with the file. He then charged me an outrageous amount for printing that has cost me 1/4 of that cost in the past. He was very rude when I told him I wasn't happy with the job. He didn't even want to reprint my documents. He was very pissed as well when giving me a refund. This guy was like a robot with no compassion for the customer. Any good print shop would make things right with the customer. This guy was far far removed from this type of work ethic. Total waste of my time. I will never set foot in that place again.

I was needing to send an extremely urgent letter to Brazil. So, I thought that FedEx would be the best option. I paid $192 dollars for an express 4 days delivery service. After 6 days, the letter was stucked in the Brazilian Custom because the Troy's attendant had forgotten to put the receiver name (I gave it to her). After 21 stressed days, the letter was finally delivered. After this nightmare, I learned some lessons: FedEx is just an expensive mail service worst than USPS, nobody there answered my several phone calls, the FedEx website does not have anyway to allow the customer to complain, and next time I will use the old, reliable and cheaper USPS services.

Brought a package there with live animal which they normally dont do unless it is certified which mine was... I called on the phone to see when they had last pick up for overnight delivery during which she told me no live animals... But With it being certified through FedEx my thinking is as soon as she scanned it then she would see certification the box was clearly marked live harmless reptile as per Lacey act.... She accepted and scanned package and that was that.... I called the live animal logistics rep at Fed Ex to make sure everything was kosher and she called there to see.... After this the lady in Troy called me and told me to either come pick up my animal and take it to the hub in Vandalia myself or she would have it disposed of.... So I go to get the animal and her response was "You should have listened to me the first time" All the while the driver was loading the truck to take to the hub.....What a crock....The Logistics rep couldnt believe it when I told her... Who would dispose of a live animal over a power trip.... Troy Fed Ex thats who...

Garbage crew slow service stood there for 20 minutes