West Penn Fireplaces & Outdoor Living

Very courteous & helpful service. They have a nice selection of custom made glass fireplace doors from which to choose . Schmitty was prompt with his appointment to measure my fireplace opening. It’s nice to buy from a local company and get personalized service.

Jen was extremely knowledgeable and informative. Despite being very busy, she did not make us feel rushed or unimportant. I was very pleased with my visit.

Very pleased with the professionalism and knowledge that the staff have given us in helping make our decisions for our new gas fireplace. Excited to have it installed.

Very knowledgeable, put us in the right direction connecting us with the right people to do the prep work for our new gas log insert.

Clean, organized store with friendly, knowledgeable representatives. No pressure sales. Upfront on service, prices and selections.

Courteous, good product knowledge, and very personable. Very friendly and an easy sale- not pushy.

We traveling from out of town. We got there at closing time but the sale associate gentleman stayed and helped us for 45 minutes after closing . !

Dave Erb, owner, appeared trustworthy and honest in our visit. We completed the sale and trust he gave us the best deal. Jack and Cheryl Stephenson

Great service, quality products (I purchased counter stools), and delivery time happened as quoted. No surprises or disappointments. Would highly recommend!

Great salesman. Smitty did not push the expensive but sold us what we were both wanting and co I’lld afford. Great experience

Our salesperson, Smithy, was very knowledgeable of the type of 🔥 fireplace we needed for our needs.

Very helpful, responsive and large selection

My wife and I walked in and wasn't acknowledged with a simple hello and a few moments later another couple walked in and same thing.since they knew they weren't getting waited on they walked out.i gave it a few more minutes then we walked out.two potential lost sales.won't be back.1/24/24