Citibank

From printing statements to making international transfers to automatically noting that I will be traveling abroad, this branch has helped me maneuver the many services Citi offers. The service is always polite and professional. In person or on the phone, they have never failed to answer my questions clearly and patiently. As a senior, this is very important to me.

The service is great! Also, I went inside and it was at 11:30 a.m. so I don't why this Carlos guy says the bank don't open until 6! It closes at 6. At 11:30am I was inside.

ATM is open 24 hours. Slide debit card in door access port and it lets you in.

Very nice people friendly and helpful especially the Assnt Manager Adrian very helpful and efficient. Good job

Great service

Tuve una excelente experiencia en esta sucursal con la ejecutiva de cuentas Claudia Gutiérrez. Su servicio fue excelente y demostró un gran conocimiento de los productos y sus beneficios de acuerdo con mi necesidades.

Went to make a deposit it was fast, too bad I hate banks.

Google lists the wrong hours. It's actually 10 AM to 5 PM, not 10 AM to 6 PM.

Me and my wife opened up a CD account, we were then told we could open up an intrest bearing saving account that we qualified for and would receive the pay out in 3 months and could take the money out at that point. Alexa Castro set up our account. After multiple account transfers to set up this account to make sure we could deposit the required 25k, we set up the account, and to my surprise what we received was nowhere near the amount Alexa told us. We waiting an additional month, nothing. I called the bank and spoke with her and she back tracked all the promises she made to me and my wife and that the amount she quoted us was incorrect. She became beligerant and loud and I asked to speak with the Bank Manager. Jorge, who I spoke with, could care even less than her, although he was more proper than she was he did little to help and seemed to side with her mostly and said it was a miscommunication. A miscommunication it was not, we were LIED to by Alexa in our face, I guess she was desperate for that commission or incentive to open new accounts. Immediately I closed all my accounts and transferred my money out. NEVER AGAIN WITH CITIBANK, THIS BRANCH ARE A BUNCH OF CROOKS, STAY AWAY!!!!!!!

Unfortunately I am having a big problem with Citibank and with this particular branch, neither the Banker Kaharen Torres staff nor the branch manager who has not made the slightest effort to help me, the only thing she has done is tell me to contact the department Bank legal by calling to the customer assistance telephone that of course every time I call they do not know how to communicate me
Both the personal banker and the manager are only there to sell accounts and do not know at all how to solve problems. The bank has been receiving deposits in my husband's account that was blocked 8 months ago due to his death, and I have not succeeded despite all the attempts I have made to have those deposits returned to the retirement system of my husband's country
I do not know why they have a manager who does not know how to solve problems, the Bank must train its employees better and not give a position to those who do not know how to handle problems. !!
I will close my 4 accounts due to the lack of service from the manager.!!

System at this location was down for TWO days. Not acceptable from such a big name bank. Couldn’t make deposits. Spend the morning calling to find out if the system was back on, but no one answers phones at this location.

I hate this bank so much. I order I credit card last year around December and I still waiting on it. the customer service over the phone is actually a waste of time. They keep sending me to the wrong associate. DON'T WASTE YOUR TIME ON THIS BANK.

Ridiculous...went tu make a deposit, they refuse to take loose coins...do you see how inconvenient that is! I have to find ANOTHER agency who can actually take coins. I had to leave and NOT make any deposit AT ALL