Publix Pharmacy at Nicklaus Children's Hospital

We have a family member with alpha gal, which is a rare severe allergy to mammal products. I called and spoke to Deborah, the pharmacist, and was trying to find a medicine that was safe for our situation. Deborah spent a lot of time on the phone with me and actually wanted to know more about this allergy and what it means. We spoke about alpha gal and she said she would call me back with better answers. This was on a Friday. Sure enough, Deborah called me back the next day, on a Saturday, over labor day weekend and found a safe alternative for us. I thanked her for her help and she said it was her pleasure to help us, as she would never wish this on anyone. Deborah has a big heart.

I'm writing this review because of the stress this allergy puts the family through is insane. When we need help or have questions, we are usually on our own . When someone takes the time to not only help find a safe medicine but also educate themselves on alpha gal, that is priceless to us. Thank you for the compassion and the empathy, Deborah .. you're the best

I have found this pharmacy to be one of the best in Miami. They always pick up the phone. They never tell you to wait, and they go above and beyond to help anyone get the needed medicines. Keep up the good work!

Always have my medication ready the same day if possible. Friendly staff.

Good stock of medicines, nice and helpful staff. Convenient ours of operation.

In my experience not everyone is friendly and has good customer service at pharmacies, for some reason. However, at this pharmacy Camila and another young man(with black hair and a goat tie) have been very friendly and helpful. I wish everyone could be as nice.

Kinda rude but small pharmacy with common stuff youd need wish hours were little better for us parents waiting to leave kids once asleep

Llevo medicamentos de esta farmacia por 5 años, primero bajo la administración de Mr. David y ahora con la farmacia de publix y nunca vi nada igual, es un cambio que deja mucho que desear, supuestamente su equipo debe ser amable, profesional y además proporcionarte toda la ayuda posible, esto ya no es así, te dejan esperando al teléfono por largo tiempo y luego cuelgan sin darte ninguna explicación, si vuelves a llamar o te cuelgan o simplemente no contestan la llamada, llama asistencia en español l, teniendo ellos allí personal bilingüe, es como pedir la luna. No les estamos pidiendo un favor, estamos pagando por un servicio, que además es bastante costoso y es hora de que lo comprendan. Deberían gestionar mejor la asistencia al cliente.

Worst experience ever. The pharmacist will not help you at all. If you are having issues with your insurance these pharmacies at this Publix will try to get rid of you fast instead of trying to help you out. Worst customer service even the supervisor in this Publix is rude and does not have any customer service experience.

A total disregard for the patients. A med was transferred here from West Miami Publix last month. This month when I tried to have it refilled they said, they didn't have the meds and to get it transfer to another pharmacy they would need to call the West Miami Pub. Walgreens was not able to get the prescription transfer because the med was showing as "In-Process" at this location. First they tell me that they don't have the meds, then the have "In-Process" and I can't even get it transferred. Such lack of concern and disregard for the patients leave a lot to be desired. I will definitely call Publix Headquarter to make sure that they are aware of the lack of service provided by this location. If I could give them a negative star, I would have.

I wish I can give 0 star. The pharmacy suppose to open at 9 and they didn't open until really late, my daughter need the medicine ASAP and I have to wait foe a while because they were close😠. To be a hospital location should be more punctual because you are dealing with sick people who rely on the medication.

Simply the worst