Northwest Hardware Company

A great hardware store and the guys working went out of their way to try to assist me with the parts needed for a project.

The selection is awesome. The staff are super friendly and helpful. I love the store.

This location has friendly and helpful staff. When my dad sends me to get a part I know nothing about, they always help us find it. The atmosphere is also good here. I also like the complementary popcorn they have. Overall, this is a great store!

Went by there to have a key fob and some chip keys made for my car. Someone told me that they did that there. I was serviced by a young lady named Dominique. It was the most professional and pleasant experience I have had in a long time in dealing with such matters. My hats off to this company for hiring good people who know how to do their job and to treat customers. If you need key fobs or chip keys made for your car, instead of spending a small fortune at a car dealership go to Morganton Hardware! You'll be glad you did!

They are very friendly and helpful. I got a jacket at a great price.

Thank you ACE Hardware! We needed our propane tank filled on a Saturday and were refused at the Hickory Uhaul store because it was raining. My husband called ACE and they assured him that they would be happy to fill it rain or shine. The friendly staff filled the tank in the rain without complaint!

Good hardware store with many items you just can't get in Lowe's or Home Depot.... Have pretty much over everything..

We went there to get some keys made. For 2 house keys it was $6 and some change. Not bad and there was only a minute or two wait. The keys worked perfectly!

I haven't shopped at Ace hardware and a long time my wife had me go by to buy a fold out table and some chairs they had on sale and I can tell you that the customer service at this store is beyond outstanding I had three separate employees helping me and they were happy to help me and found the products I was looking for quickly they even help me load it into my truck since I had my son with me I will be purchasing all of my tools and anything they have in stock from them now try to get any kind of customer service at the big box stores like Lowe's or Home Depot and they are non-existent I seen no less than six employees in this store while I was in there. I'm very impressed and I will be back for all my needs!!!!

I got a fob key cut and programmed here, for a vehicle that's ten years old. Young man that did the work was very nice.

Great selection of products at a fair price. Employees are very friendly and helpful.

The employees go above and to help their customers!

It's nice to go into a hardware store, find what you are looking for, or have assistance without having to waste time trying to find someone. Much more personal than the big box stores.

I have always gotten great deals here. They have the hard to find canning supplies, lots of Hallmark ornaments, and all the tools and household supplies you could ever need.

The staff is very friendly and always willing to help. They have the unique bolts or any other usual specialty items. If they don't have it they can find it and then if they can't they'll tell you what's up. Great people

My husband and I went to Ace today to get 2 keys programmed. John Thao was the one who helped us. He needed the car there, but we couldn't get it there because the new keys wouldn't start it. He asked us where the car was and drove out to where we had the car and programmed the keys for us. He was a great help. Exceptional customer service. He was there to save the day. I can't say much for the other guy though. He pretty much said there was nothing he could do and walked away. Don't remember his name.

Good friendly service ,I got my propane tank filled,,in and out in 15 min

Ace hardware is much smaller than stores such as lowes and home depot, yet I always have a better shopping experience than at the larger box stores. The service is always more personal and pleasant and the staff actually know what they have in store and where to find it, which can be rare at the larger retailers. I have always had good success with the tools I have purchased from ace hardware and they are my number one go to for bolts and screws.

Lowes and home depot are great for construction purposes and become better options the larger the scale of your project is. Ace hardware is great for the hobbyist and has excellent service, repair, and a decent array of inventory. It's always a good idea to do an internet search of a tool you are looking for, in my experience if your local ace hardware doesn't have what you are looking for then one nearby will.

If you can't find a special fastener or fitting anywhere at a big box store, this place will have it.

Good helpful staff. They were a bit understaffed when I was there but once someone was able to assist me it was all good. They helped my pick out a weed eater / trimmer and I was on my way.