Westway Ford Service

Always available to answer questions, honest business that only does what’s needed. You can trust they’re looking out for the customers best interest.

I have always had fantastic service here.

I want to say my experience here was perfect but there was a hiccup on my sale and I was put on a truck we believed was the truck I wanted but was told wrong info. The dealership did get my business tho. They made up for their mistake. I worked with Dustin and he was very friendly and informative. We went back and forth on pricing as I knew what numbers I wanted and comfortable with and they managed to get me in the range of my affordability. I would recommend this dealership to anyone looking for a new ford vehicle!

Lost My truck and then found it, repair was quick but before you pick up your vehicle make sure your repair ticket is at the service desk and not still with the service underwriter otherwise you'll be there a while while they look for it.

Had I been able to give zero stars, I would have. They’ve had our car for 3 months now and receiving any communication about it is nearly impossible. Lissette (?) has terrible customer service skills and seems to not have a clue what is going on even though she’s our “service manager”. I’m far from a “Karen”, but 3 months with little to no communication is excessive. When they say they’ll call with an update, be prepared to go up there and camp out in order to flag someone down to inform you.

BAIT & SWITCH: BUYER BEWARE My son's father and I went in to see a 2021 Ford Ranger after he spoke with sales rep Denver Fisher. While on the phone they discussed the listing price which fell inline with our budget of 30k. We both took time away from our careers and drove to your dealership at 2pm. We drove the vehicle and noticed a few items of concern. There was a smell to the vehicle, it had not been detailed and a bumper cover was broken. Our sales rep said he would inquire about items which became time consuming. When we finally began discussing numbers we said we would pay the listed price of $28,100 = tax, title and doc fees. We also agreed to pay the $450 out of our pockets to repair the broken bumper cover. We let Denver know we would be paying cash for the car. To our surprise he told us cash was not king and it was unlikely that the dealership would accept our offer of your asking price! We were in disbelief at what we were hearing. We asked that he take our deal to your finance manager. After waiting another 30 mins he came back and told us that your management declined our offer; which was your marketed and listed asking price! He said the finance office had another interested party with poor credit that would enable the dealership to make more $$ on the sale. We were told this after 3hrs of our time wasted at your dealership.

So my question, is this standard practice on how you run your business? This dealership uses deceptive marketing advertising to get prospects in and then switch it up once they have arrived at the dealership. Complete lack of integrity and transparency and total disregard to prospects' valuable time.

Quoted me 500$ for 10 min programming job

Bad I was there today a3:47 the lady told me they can not do service to my van( chance the oil) because they got some cars but I saw the guys taking a break

Horrible service experience, stay away from this place.