RBFCU - New Braunfels

Cayla was warm and welcoming after I was treated poorly by one of your bankers at the counter who choose not to be kind when asked a simple question. I don’t understand rude customer service by any employee. That is the first priority of your employment. However Cayla saved the day with basic human decency and exceptional customer service. Thank you. I have been with Randolph brooks since I was 17 years old because of your standards for excellence customer service. Today I was disappointed greatly. However I wanted to give your store 5 stars because of people like Cayla. She is the reason I come back.

I spoke with Jesse today and he was so helpful as was the teller in the drive thru. Thank you both for your help!

It's my friend's bank but she assures me it's a great financial institution. She has been with them for years. I know the people here were friendly and courteous and we were in and out in no time at all. If I lived in this area I would consider this location as my banking institution!

Great people here that help me! Always friendly and with a smile on their face!

Best banking I have ever had, great deals on car loans, mortgage, personal loans, plus there always so kind, friendly with my PTSD service doggie

I went to open accounts for all three of my children last Thursday. Victoria is the one who helped us out. She was so kind and patient. She is a great asset to your team. She treated us like we were family. This was at the IH 35 New Braunfels branch. This is why I will always bank here.

Michael was very professional and was able to fill out a form needed to get a mortgage that the branch of Oak Run couldn’t do. This is the service my and my husband prefer

I like that everyone gets the same amount of friendly attention here. They take the time to inform you on all the ways they can help and do it quickly without rushing.

We love rbfcu very nice staff always get good help on phone and on app with chat available we never have had a bad experience .Merry Christmas 🎅 new braunfels.

Appointments are needed for certain things. Regular banking business is available as a walk in, first come, first served.

Vest Bank, I've joined, np here

Swift service. Knowledgeable. Helpful. Always anticipated my next request politely.

Great bank, has always helped me with all my banking needs, staff is always great

Thank yall for being robbed on my account!

Great customer servive everytime. So happy to be a member.

Friendly tellers.. smart helpful...nice bathroom

Best bank in town!!! Wouldn't go anywhere else!

Great people. Love the service!!!

Nice ppl

It's cool