Fifth Third Bank & ATM

We went in to add me to a bank account I wasn’t on yet and we were greeted by Mathew George, a personal banker. He was by far the friendliest banker I’ve ever had the pleasure to work with. He truly takes pride in his job. Will definitely go directly to him if we need to speak to a banker in the future!

Met up with Bailey Thevenot, he is very respectful and professional. Gave me a lot of advice and pointers. Definitely learned a few things just by speaking with him. Very knowledgeable person and wish to do more business with. A+

We stopped in yesterday to start a checking account. It was really close to closing time and our service representative, Bailey Thevenot, had no problem setting up the account for us. I know a lot of people would've turned us away, but Bailey is not one of them! You have a great employee there who cares for his business and his customers. Thank you for the fantastic service!!

Great customer service by Mathew George explained everything very well even helped me setup online banking and keep in mind this is an hour before closing he treated me like they jus opened the place very satisfied looking forward to doing business with this branch and banker most definitely

I've have never had a problem at this bank.

Always friendly and helpful staff, a pleasant experience every time.

Not sure what other reviews were about but the ladies here were very nice, friendly, pleasant, and have wonderful customer service.

I had excellent service with my Financial transaction.

They always. Help me because I am in wheel chair and had brain surgery so I forget stuff

Hablan español y son muy amables

I recently owned an account with 5/3, shorewood location. Alicia was pleasant, polite and answered all my questions about the new account I opened. Location is a bit hidden yet pretty busy. I've never had an account with 5/3 but it seems like a good start. The app seems user friendly and customer service hours are accommodating

Great customer service.

Their servers or ATM are always down when I try to withdraw.

Too bad I can't give 0 stars! The guy in there was a lazy jerk and did NOTHING to help me!! I'm driving 30mins to the other location the next time I have to go to 5/3! And they will also be loosing out a quarter of of mil when I move my money to chase!(chase is hands down the best bank I've EVER had!!)

Called me with an urgent message, yet they will not answer the phone no matter what time of day you call! Never liked this branch and the attitude they give when you go into the branch is unbelievable for someone in customer service.

I went in to open a checking acct at the Shorewood location,, I was already skeptical as it is because i was switching from my bank of 20 years. I made a decision to try 5th 3rd. I walked in at 115. No one was in line they were not busy. 3 tellers and they said they didn't have time to open a checking for me. The lady told me it takes 45 minutes we don't have time. You can make an appt online since We're about about close. How sad we have exactly 45 minutes and you'd rather sit and chit chat then help a new customer.

A 5/3rd better.. what a joke. The “Vice President” can’t help with anything. The tellers are unprofessional and do not care to try to help the customers. To make matters worse, when you call in to get assistance, they also have their hands tied.

ITS 2022!!! WHY CANT I SET UP AUTOPAYMENTS ONLINE OR ON THE PHONE LIKE EVERY OTHER MORTGAGE SERVICER ON THE PLANET?

If you can avoid banking with these unprofessional “bankers” I would recommend it.

*** JUST as I imagined, that “VP” never sent my auto payment information to where ever it needs to go. So now I get to stay on hold with “customer service” to make a payment.

Also as I imagined no one at 5/3 cares.