Verizon

I recently switched from Xfinity Mobile to Verizon and visited the Verizon store where Jessica assisted us. I can't praise her enough for the exceptional service she provided! The entire process was seamless and easy, thanks to Jessica's expertise and professionalism. She was extremely knowledgeable, patiently answered all our questions, and efficiently set everything up to get us started. Even when faced with some technical challenges, she skillfully handled the troubleshooting and ensured everything was working perfectly. Her dedication truly made our experience outstanding. Highly recommend visiting Jessica at Verizon if you're looking for top-notch customer support!

I recently visited the Verizon store and was thoroughly impressed with the service and experience. The staff was incredibly knowledgeable and helpful, providing detailed answers to all my questions. They took the time to understand my needs and offered tailored solutions that perfectly matched my requirements.

The store itself was well-organized and had a wide selection of products on display, making it easy to browse and compare different options. The ambiance was welcoming, and I felt comfortable spending time there to make my decisions.

What stood out the most was the staff’s commitment to customer satisfaction. They were patient, attentive, and went above and beyond to ensure I left the store happy with my purchase.

I would highly recommend this Verizon store to anyone looking for expert advice and a pleasant shopping experience. Their dedication to customer service is a cut above the rest, making them a go-to destination for mobile and tech needs.

Visited to get family members iPhones updated correctly and Alex helped us. He had an amazing positive and friendly attitude and helped us without an issue. Highly recommend the store.

Note to Verizon: Give that man a manager position. He knows how to deal with customers 🙌

Recently moved our service from T-Mobile to Verizon thanks to Alex he was so helpful and knowledgeable and made it very easy. Thank you Alex and Verizon for your service 😊

Although it was pretty busy when we went, Jessica was super friendly, took her time & was helpful in answering our questions. Thank you Jessica!!

I had an outstanding, positive and professional experience at this location. Elijah took great care of me. I had an appointment, told him what I wanted and I was out the door in an hour. I noticed other customers were also having positive interactions with the staff as well. I love this new location!

Helpful staff. Needed a phone restored and Spyware apps removed and files and pics from a broken phone retrieved and downloaded to a new device. Not only did they fix the issues with it, they were also able to restore pictures and texts that had been deleted. Highly recommend this store as the staff is patient and went above and beyond to find a solution to resolve the technical problems that kept arising.
I'd give 10 stars if I could.

Show up first thing in the morning the staff will be waiting to serve you.

I just hope Elijah and Tim are here to help me today.

Nobody else has worked as hard as them to help me. Unfortunately VZ has gone down hill. Stock price agrees.

5 stars for those two workers alone.

Tim took care of me quickly and professionally. I had a problem with my phone dropping service and no matter what I did, it didn’t get the cellular service back. Tim had it fixed and I was out the door in 15 minutes. Will definitely go back.

They are very knowledgeable, Remington took great care of me, his customer service is outstanding, he was extremely helpful in making sure I understood how my phone works.

I had a very pleasant experience at this store. Customer service was on point. I am from out of state working and needed a new phone. Antonia was a very helpful representative who did a great job explaining what I was receiving and she was very thorough. Very happy with her help. Remember that it is by the mall. So, have the expectation that there will be a decent volume of customers coming in and there might be a wait time.

I've had mixed experiences at this store. I have to say though this last one was absolutely the best. We were promptly helped and shown exactly what we asked for, which was a phone upgrade. They took care of us and mentioned a few offers they had going on, but were not too pushy about them.

In and out quick, leaving with a smile.

Itzel and Tim really helped me out with an online phone order problem. I can't thank them enough! I'll be visiting this store for transactions rather than online from now on.

Always very helpful as soon as you walk in the door. Helped me out many times and never any pressure selling. That's why my next phone will be from them.

Bill was our sales guy who helped me upgrade my phone, it happened to be black Friday and it was the quickest, friendliest, and easiest visit I've ever had here. Next time you're here ask for Bill, he did an excellent job from the moment we walked in to walking us to the door when we were finished!

It's all about the person helping you. I've had people who were no help whatsoever, others who were average, and some who were excellent. Today I had Yolanda, who was excellent. If everyone was like her, it would be the best store around.

I absolutely adore Claudia and Carolina. They have been such a great help to both my husband and I. Claudia was able to save us $100 a month with the new Verizon 5G internet. With it, we were able to finally get rid of Comcast.

These girls want to help you get the best product with your budget in mind. Forget ordering the phones online! Seriously, go to the store.

We have had many great experiences at this location but after my experience today I just want to say THANK YOU!! Always great, honest, helpful and knowledgeable customer service!! Well done Verizon Joliet!! Thank you for providing your customers with exceptional service! I wish I would have gotten the name of the gentleman that helped me this morning bc he was so helpful.

Very patient and willing to answer all my questions. Helped me work through all the kinks in switching over my plan! Strongly recommend Juan (Solution Specialist) if you have the choice. Very friendly and willing to help you out everyway he can!