Truist

You might think a bank is just a bank but Jordan and the amazing staff at this branch make you feel like you are right at home! Amazing service! knowledgeable, proactive, helpful and friendly to top it all off. I would and do recommend them to all of my friends and associates!!

Super Friendly and Helpful!

Robert Miller was very accurate with his knowledge of the issues that we went with, and he resolved them accordingly. This place should have better ratings for their services. Thank you!

Love Truist/BB&T! They have always been there for me since 2000.

Doesn't staff a notary. A bank...that doesn't staff a notary.

I felt like I worked with con artists! I opened an account and wanted my son as a beneficiary. Jordan opened it but forgot to add my son. He prepared separate paper with my son’s information I signed it and asked for a copy. He said I cannot have a copy because in was an internal document. He got angry when I insisted that I had a right to that document. I was not allowed to take a picture of it either.
I called his supervisor who also said it was an internal policy… (it felt like an internal policy to to steal from beneficiaries because the bank doesn’t allow the costumer to have a copy!)
I was supposed to give my account number to my son and in case of my death the document I signed was going to be scanned in bank records.
The $3,600 deposit I made, was put on hold for 10 days.
I am waiting to close the account. Hoping I can get the money back without a problem, or other problems.
I feel traumatized by this experience, and it’s not over.

Ignore this branch and visit another that's more knowledgeable and capable. Branch manager and Jordin said "nope your wrong and we don't do that". That was after I called the Truist help line and confirmed want was needed to send wires. Then, i went to Newport branch (11 min away) and wire was completed in 10 Min. Thank you Samantha!

This bank is so trash. I was on the phone with the lady asking for a bank verification letter . She hung up the phone on me when I called back. She was being very rude very disrespectful. They need to do better

Terrible bank. They overdraft your pending charges before they even post. Shady as can be. I'm leaving for a reputable bank and won't look back.

I called to get some help about my debit but when I ask sabryna Overton to help she said she don’t know what I’m talking about a hung up on me this bank was amazing till now I’m wondering should I switch to a different bank smh. Like don’t hang up on me if you don’t know the answer hand the phone to someone who does!!!

Tried to charge me $8 to cash a check written on one of their accounts. Imagine what else they do.

This is a horrible bank! RUN!
The manager even yelled at me for repeating himself. Completely disrespectful condescending human.