U-Pack

We had a great experience using U-Pack for our 1,000-mile relocation move. The drivers were friendly and responsive, and any customer service contacts were very pleasant. My only challenge was finding a padlock that worked to secure the bulkhead. The local home store did not supply any locks which met the requirements, so my shipment was picked up without the bulkhead being secure. My items were not disturbed in any way, however, but my suggestion to U-Pack would be to provide an option to purchase a padlock during the reservation process. Overall a wonderful experience!

Great experience from the start! The team was very responsive and helped make our move go very smoothly. Moving across country can be stressful but U-Pack made it so much easier from the in office staff, to the personable drivers, to the local drop off and pick agents. I greatly appreciate all of them. I would recommend them to any one considering a move.

Start to finish this was an easy and cost effective method. Not necessarily the cheapest but for a cross country move it beats doing it yourself. The quote process is easy but each hub operates differently and scheduling isn’t as clear as it could be, knowing to call for specifics or plan to be contacted is not clear. Customer service is great and responsive. I will say the people we hired to pack did not understand how to load a trailer this large and WASTED a ton of space. If you plan to pack your self read the tips and watch the videos.

This is the fourth time I have used ABF. They are exceptional. Every person I talked to through the process was polite, friendly, and knowledgeable. Every step was as explained and expected. The convenience of being able to use a little less or more footage than you estimate is wonderful and removes the stress of "can we fit everything." Leaving the driving to professionals is worth every penny.

We recently moved from Albuquerque to Reno and chose U-Pack over numerous other competitors - we were not disappointed. The Company was easy to deal with, answered questions, was on time, equipment was in good order. We liked that we had 5 days to pack ourselves and time on the other end to unpack. Trailer was delivered and placed exactly where we needed it and picked up/dropped off exactly when they said they would. We only paid for the space we used in the trailer. Would highly recommend as an option to other u-pack it companies.

Great customer service pick and storage options were great, drop off as scheduled empties gone in 3 Days.

I absolutely loved working with U-Pack. I would not hesitate to recommend them, and I would definitely use them again (although hopefully I will never need to). We have a tricky driveway and the driver was absolutely awesome at getting it in. I had to move my date a few times and there were no problems. We had timely delivery for both drop off at our takeoff and destination. Although it has been three days since I told them to pick up our trailer, and they haven't come to get it yet. But it really makes no difference to me...I have my stuff! I am so happy with them! Great to work with!

Everything about my u-pack experience was wonderful! Where do I start. Well, reserving was a great person to talk with. When I loaded myself I could pull the uhaul right up to the back so it was quick and simple. When I picked up my load everyone was so nice. I was charged exactly what was said and it was hundreds of dollars cheaper than anywhere else. If I move again I will only use them. I can't express enough about what a great experience it was. Especially during such a stressful time and everything went so smoothly. I highly recommend them!

For the first time in my many life moves, I chose not to rent a truck. Initially, I was not familiar with the services UPack provided, but I took the plunge and boy am I glad I did. Every single person I talked to was helpful, professional, and patient. That's rare in any company. The service is well-designed to accommodate many circumstances, with ample time allotted for packing and unpacking the ReLo Cubes. I was a little concerned that they would not want to deliver the Cubes to my house and drop them on my front yard which is hard-packed gravel. But my worries were for naught. The Cubes came on time and they put them exactly where I needed them. I was able to start off on my trip, knowing that I did not need to be there for the Cubes to be picked up. When I arrived at my destination, I waited to be contacted, and my Cubes came in earlier than expected. Note: I would recommend to anyone who is planning to have your Cubes delivered to a storage unit, to make sure that facility allows for the Cubes to be dropped off while you unload. Usually the Cubes are picked up the next business day, but I was lucky enough to deal with Matt and Karen in the Colorado Springs service center and they made arrangements to have them picked up on the same day they were delivered. Kudos and thanks to them. All in all, it was a great decision to use UPack because I did not have to drive a truck across the frozen tundra of Wyoming and Utah, and I estimate I saved over$2200 versus the rental of a truck with all the added insurance, gas, grief, etc. Great service.

I would highly recommend U-pack! We moved from Nevada to Ohio and U-pack rates are very reasonable. They were patient with me in rescheduling the move date and they were honest about the price quotation. No surprise charges whatsoever. All our things were delivered intact- no damages. The driver in Nevada and in Ohio were both helpful and friendly. We are very happy with U-pack services.

This company is no joke. They take what they do very serious and you can see it in there dedication to customer service. I will be using U-Pack every time I need moving services, I know I can trust them in my relocating needs. When I called to have a few questions answered, I got a live person within seconds of the phone ringing, I wish I could remember her name, she was absolutely outstanding!! Thank you U-pack.

Great experience, they will more than willing to work with me on getting specific pick up and drop off times. Drivers and dispatch were pleasant to work with. Will use again for future moves!

Great service for planned or impromptu moving plans. They haven't let me down yet in the worst of conditions. I'll recommend and continue to use them for any distance moving.

I highly recommend 👌. I changed my order 6 times. They were so flexible and courteous! They delivered early. Thank you.

Great customer service and best price almost half the cost of Pods

Great experience.