Mattress Firm Heights

We had an excellent experience at Mattress Firm! Scott, the sales rep, was highly knowledgable and never high-pressure. He is easy to talk with and friendly. You should give him a big raise.

We had a great experience at Mattress Firm - Heights. We worked with Lemont, who was patient and informative. We had a good idea what we wanted. It had been a long time since we purchased a new mattress though, so we wanted to check out all the options.
One thing to watch for - if you get the box springs, the system may default to the low version. While this works for some, it wasn’t right for us. But it was no problem. The day after it was delivered, I contacted Lemont and in five minutes, he had it fixed and delivery scheduled to switch them out with the standard size. No cost to us and very easy to get done.
I’ll go there again…in 15 or 20 years when I buy another mattress 😏

This particular location has a very wide selection of mattresses on hand that I was able to try. Lemont was very patient and did a great job helping me select the best mattress for my needs. He also took the time to make sure I understood all of the warranty and terms / tasks associated with returning the mattress if I wasn’t satisfied.

We have a friend, Emily Walling, who works in marketing at Mattress Firm. We asked her to refer us to the salesperson to help us find a mattress. Emily assured us that all the sales reps are very knowledgeable and will be able to help us find the perfect mattress at any location. When we walked into the Heights location we were greeted by Kenyja who was in fact very knowledgeable. We loved that she did not try to sell us the most expensive mattress. She truly cared in helping us find the perfect mattress based on our needs. Kenyja gave us her cell phone number to contact her anytime if needed. The next day we needed to change the delivery and we sent Kenyja a text. Though she was at the doctor's office dealing with medical issues, she still was quick to respond and made sure all was handled for the delivery change request. The delivery crew was very professional and put shoe covers on to bring mattress inside our home. They were knowledgeable about the bed frames and so pleasant to work with. We had a great experience!

I was dreading shopping for a mattress but we decided to go to Mattress Firm on 11th. Great overall experience. Met Lemont who listened to what we were looking for and showed us quite a few options. He didn’t push us towards the highest priced mattresses and did a great job explaining the pros and cons of each. Also great knowing that we have 120 days to try the mattress.

We recently purchased a mattress here. The manager, Lemont, was actually the one who made the sale and he was very patient, thorough, and informative. We decided to come back twice after trying out a mattress we were interested in at the Purple store. We ultimately decided to return to Mattress Firm for the final purchase because of how much of a positive experience we had. Lemont spent time educating us about the various types of mattresses available and finding us one that fit our needs. He examined the way we laid on the mattresses to evaluate if we would have back problems and other health concerns. He was also able to apply a discount that was offered by Purple to ensure we maximized our budget. We chose the Purple Restore (base model). Go check out this location and chat with Lemont! He will help you find the best mattress for you.

Zeke was great!! He knew everything there is to know about pillows and mattresses. He was kind, personable, and intelligent and we appreciate all his help!

Lamont was our salesperson and he was super friendly and helpful. He helped us find the right mattress quickly and was very knowledgeable about the differences between the mattresses.

Excellent customer service! I usually buy everything online just to avoid dealing with having to go to the store. The gentleman who assisted me and my husband was very kind and patient. He had lots of product knowledge and helped us find discounts. I’m happy we went into the store.

I was very impressed with this location the store is clean, the Manager helped me he was patient he explained the differences in the mattress, and he wasn't rushing me to decide he walked me through and gave me good options and answered my questions I would recommend this location if you want a welcoming experience and great prices thanks Mr.Lamont

My wife and I went to buy a mattress today and we had a great experience with the sales person, his knowledge of the products and all the options that he gave us.

Very knowledgeable manager at the Heights location with the extra mile to make sure we had all the account information correct gave us the best options and allow us to make our own choice we do business there again

Easy going, knowledgeable about each mattress, patient, and a joy to work with. Our experience was great, thanks for all your help, Lemont! Welcome to Houston!:)

Lemont was very attentive to detail and made sure I was well informed prior to making my decision. I enjoyed my experience purchasing a mattress!

Deshia was thorough and very helpful when my husband and I were selecting a mattress. She was patient and spent a lot of time with us to make sure we had all the information we needed to make a decision. I’d highly recommend her and this mattress firm location for your next mattress purchase.

Great job, very patient salesman took lots of time with us, we really appreciate all the help

We had a wonderful experience with Melissa. She understood immediately what would fit us, she let us try the mattresses with patience. She even came with me to another location to try a mattress she didn’t have in the Heights location. So efficient! Thank you Melissa for your kindness, patience and professionalism ! I definitely recommend your place and you.

I had a wonderful experience over the weekend working with Scott! He is very knowledgeable with all of the different mattress brands and really knows how to help select the perfect bed! Everything went very smooth and I’m super happy and excited!

Lemont was great. He walked us through the different options. We walked out happy with our choice.

I had the pleasure to meet and have assist me Melissa Allen at the 11th street location. First, she was so warm and friendly when I entered the store. She patiently guided me through features and choices. It has been a very long time since the last mattress purchase, and it was such a breeze with her. Can't wait for my new bed to be delivered.