Metro by T-Mobile

Great service from the young ladies at the counter. I stopped by earlier looking to purchase new Moto g Stylus phones for my parents. They didn't have them in stock, but called me as soon as they arrived. They quickly activated the phones and I was out of there in less than 30 minutes. I was hoping to give these as Christmas presents but every location in Odessa and Midland were out of stock. Luckily, the West County road location received their inventory today! My parents are pleasant surprised. I chose then moto g because of storage capacity that will easily accommodate home security system and smart home apps. Also, the camera is impressive! Thanks to the young ladies at Metro - happy parents!

The ladies working this evening were extremely patient. I am extremely satisfied with the customer service I received. All my questions were thoroughly answered and I look forward to long-term services with them!

This store in specific helped get what I needed done and the employee working went through all the motions to help. If you have metro and need help I suggest coming here

Amazing place amazing service the employees are helpful and friendly

Cool

Muy atento su personal y muy amables y buenas promociones sobre todo

No son rápidos

I can't ever walk out of one of these stores with them telling me that in order for me to get something I want or upgrade, I gotta spend Damn near 4-500 $ to get. I made my complaint to 611, and they're going to get me what I need for a reasonable price.

Tried telling me their system was down to avoid doing the sale very unprofessional and idk if it's an Odessa thing but you always see two people doing a one man job waited while both workers helped one family I should be used to this horrible customer service.

If I could do 0 stars I would. Our 89 year old grandfather misplaced his phone for a few hours. Instead of offering solutions.. they talked him into upgrading a 5 month old phone. We found his phone and they were quick to say no refunds, even though the phone was 2 hours old and 1 phone call made. The manager was quick to point out policy through other employees...would not even speak to us directly ...and didn't even entertain a possible solution to help him. Rude staff and 0 customer service. Avoid this establishment at all cost. I feel like they take advantage of the elderly and non English speaking people.