Truist

Note: I’ve NO idea WHY this was posted under BB&T Bank?!? Have contacted Google requesting a correction! Anyway: SAFEWAY Grocery while in Hawaii...older decor (older pic my parents took, like, way back in on Veteran’s Day 2000 (I think??....we were there w/ some friends in honor of some Veteran banquet...hard 2 recall as it was OVER 2 DECADES ago); have heard ALL stores there now “sport” a “newer-ish” facade (“fronts” & “interiors) like “mainland stores” in the “Southwestern-ish” stores in CAli, AZ, COlo, & New Mexico (similar 2 the Farmington @ Gallup stores in NM 4 example) & 1 in Western Texas (the “SOUTHWEST,” U know?) BUT, even tho I was “just a teenager,” I rem them being absolutely spotless/exceptionally CLEAN inside....like, really clean! Albertson’s (“Parent”/Owner) SAFEWAY “branded” stores seem 2 be MOST PROMINENT there in Hawaii, Colorado (ESP Dever!) down 2 NW New Mexico, Phoenix, & ESP in Northern Cali (ESP all over metropolitan San Francisco; Southern Cali they took out the “SAFEWAY-branded” stores & made them all Vons & Albertsons (they’re ALL the SAME company so I don’t know they chose 2 “brand them” different but @ least I can still use my SAFEWAY “Loyalty Rewards” card here in SoCal & even have used it in CO & NM so.....have probably bored readers here BUT IT’s JUST a MERE OBSERVATION meant 2 help/“enlighten.

Great place, always greeted, n great customer service, they go te extra mile to help,

Good service

Registered and funded an account online since there isn't a branch in my state. Truist closed the account two days later. Contacted customer service to find out why and was told I needed to visit a branch to provide identification. I again explained I'm no where near a branch and asked if there was an alternate method to verify ID. To send via email, document upload, etc.
The representative stated no, the only way to verify identification is at a branch.
When I asked about my funds in the account, she said she didn't see any money. I corrected her immediately and told her "SunTrust" debited the funds because it's on my bank statement. Trust purchased SunTrust and clearly hasn't updated the name but the money left my account. Navy Federal also confirmed Truist withdrew the funds. Trust continued to say they didn't receive any funds and they couldn't reopen the accounts. So I filed a fraud dispute with Navy Federal against Truist.

Very rude customer service! I went with my sister who has an account there. The girl helping us refused to notarize a paper for my sister. She needed proof of heirship for her deceased son. They did not want to notarize it because my name was on the paperwork as well.

Has declined in customer service, appearance, and function in last 2 years (since Truist). And 42nd Street users...beware... that ATM goes on card eating sprees. I just lost my 2nd in maybe 14 months. 😡

An opening time of 9 am means you’re phones and doors are open at 9 am. Not 9:15 or 9:30. A professional environment has a standard where people don’t act like members of the ghetto.

I normally come here and get Excellent customer serving n today those ladies they have working were rude. I wouldn’t recommend them coming back another day.