Audi Freehold Service

I bought a car for my daughter at Ray Catena Audi of Freehold. The people there truly care about their customers. Everyone from the GM on assisted to make sure it was the right car that was safe & sound for my daughter. I am thankful there for the people there to help make this transaction a good one. Mr. Ray Catena and the wonderful staff that assisted - thank you! You have a customer for life.

My wife’s 2021 q5 air stopped working. Asked if I could bring in same day. Explained to them the car is in philli during week . Said I needed an appt , that a loaner would not be available for a few weeks and they only address ac issues on Monday through Friday. Woman was extremely pleasant but at the end of the day could not meet demand. Purchased three cars from dealership. Very disappointing!! Update: got a loaner manager arranged thanks!!!

Could not have been treated better. Peter Roman was the most professional service consultant. Answered all my questions and got me in and out quickly. my loaner car was brought to me instantly and well as when I returned to pick up my car, which was delivered to me the moment i arrived.
i look forward to returning. thank you. Tom Nuara

This is by far the best dealer I’ve been to. Customer service is actually top of the line to me, especially when those are things I go on when I drop my car off or even making a phone call to Ray Catena Audi. Let me tell you the service dept all the time gets top ratings from me because I got a 2007 Audi A8L services there and you would think I had a brand new car the way I was treated. This is what kept me returning for years, service dept keep up the excellent work and I’ll keep giving the positive feed back.

I also give my name when I do so, I must say I take a long ride to get to you and it’s worth the ride. Ive only had one negative experience there and that didn’t keep me from going there because of the quality customer service I get there.

Thank you again !!

I recently had my rear window replaced by Freehold Audi. Mike was my service rep who provided fabulous customer service. I was provided with loaner car and I accidentally left a personal belonging on the rear seat. Mike not only searched out the item, but brought it to my home. Kudos to Mike and Freehold Audi for a job well done!
Thank you once again..
Cathy Brown

This is the first Audi I have ever leased. I leased the SQ5. I absolutely love it. The people at the dealership are incredible. They were so helpful, not pushy and there was no BS. Rick Sofo is the sweetest salesman, not to mention he knows everything and anything you could want to know about the vehicles. Also dealt with Steve and Rob in service. Can't say enough about all of them. Best dealership I have ever been to. I have leased infinite, Porsche and Lexus. Never had this great of an experience

Took our SQ5 in for a loud creak that developed from the sunroof. It was so bad we didn't want to drive the car. They were quickly able to determine the problem and ordered a replacement sunroof assembly, which was replaced under warranty. We were given a loaner Q5, which was a big convenience They even left a goody bag with a granola bar and water in our car upon return. Thanks again for the great service.

I don’t think anyone would be looking forward for their service appointment. It was a pleasant experience. I waited for about 40 minutes until the car was done, all the service completed and the car washed as it is new again. Above all, I found a nice goody bag for the road. Thank you Freehold Audi. It’s a pleasure doing business with you.

Audi of Freehold is a very ethical, efficient, and trustworthy organization. They serviced my vehicle on time on the appointed day. They did maintenance that was required and beyond. The service man was extremely courteous and helpful. I highly recommend their service department.

Crazy at work getting YE commitments delivered, conference calls with customers, tracking COVID infected employee, PTO, family heading back home. Flat tire on my 2019 A8L week between Christmas and New Years. Call Audi dealership @ 7:30am desperately needing help.
We have the tire in stock, bring it in. Arrive @ 8:00am, car pulled into shop, up on lift, new tire installed, out the door @ 9:15. (quicker than a NASCAR pit stop) Thanks to Peter Roman and Christopher (my tech who sent a video of the work completed and check made) Happy New Year.

Audi Freehold Service is amazing... Tony Watson, my Service Advisor, was professional, kind, knowledgeable and so enthusiastic and made the experience exceptional. They care about the special needs of the cars and the clientele and will be using them always.

My oil change was super quick! I had to wait there because they didn't have any courtesy vehicles available at the time. They told me it would take 90 mins. I was completely out of there in under an hour! Great service & friendly professional staff. Even found a Ray Catena goody bag with hand sanitizer in my passenger seat.

Love this dealership, my family purchased two cars from Ray Catena Audi. Dmitry is the best sale person I have ever met and I got very upset when he got fired. I have visited many dealerships (BMW, Benz and Porsche) while looking for a car and I can tell with confidence that we have purchased our first car in this dealership just because of him and we came back for the second one right after. I called Dmitry every time we needed a car services or had any questions so I called In last week and I was told that he does not work anymore.

My driver and passenger windows were sticking. Antonio (Tony) Watson, service advisor, was awesome. He was so kind and helpful. He explained the problem and cleaned the rubber seals himself so I could be on my way quickly. Problem solved!

Bought my Audi from them and the only place I go to get my car serviced. Friendly staff, great amenities.

Tony is the best! They took my car in for service without an appointment and did a great job. Cleaned in & out.

A great experience at Freehold Audi. I especially liked the video of my car being serviced. Thank you!

Tony did an excellent job, took care of my concerns and service resolved all issues with my vehicle.

Service is outstanding. Very efficient and reliable

Service beyond imagination.Thank you.