Home Energy Assistance Program

Not sure what happened with the people giving poor reviews. H.E.A.P. has provided much-needed energy assistance to me for several years ago. I referred several low-income friends to their service, and they are also receiving assistance. All our experiences have been stellar. Another generous provision from the State of Ohio!

THANK YOU SO MUCH FOR YOUR HELP - YOU ARE APPRECIATED AND NEEDED!

They are here to help people so it's a good thing that they are doing

Looking thing up for my friend

called 800 # 6 times. their computer does not send you to a person to speak to.

I tried to get help with my electric bill this summer. Sent in all my paperwork only to be told they didn't get it. I personally went there and dropped my info letter with all my private information soc. Security # , Id a copy. Then after speaking to someone from they gave me an email address and said send my personal info. After I did they turned around and said they didn't get it . So is someone stealing people's personal info? I never got help out of a lack of concern.

I went through a lot of trouble to send them my paperwork spent hours making copies of my work, child support which is only $45 a month and unemployment and my child's paperwork only to be told they need more paperwork before allowing. I work and am laid off in the winter. They needed more paperwork which I already sent them a couple months ago for determination so I had to pay an extra $10 at library because I had no access to a fax machine and I finally got the results; they're only allowing $30 for the whole winter for my bill! I think I spent that in sending in stuff. My heat is electric so I had to pay $115 for that and I hardly turn the heat on in the winter because I can't afford it. Obviously they don't care about the working poor maybe all the money is going to illegal immigrants who knows. I only needed help for the months I am laid off but I will never apply to them again it's too much work. So I guess we'll just freeze. It's not their problem anyway. I don't ask for much in my life and when I do it's not worth it, people just make you feel like a fool for asking for help ($30 for winter).

I filled my papers out an sent them due to losing my job i need the help well they didnt have all the info needed did anyone contact me i am now out of propane so i call an im informed i need to fax in paystubs from july an august agian i state im unable to fax sorry only way you do realize that im calling because i need help that im down an out who just has access to a fax i got it taken care ofthen informed they are not releasing funds its January an cold i need my funds asap not in 3 mnths call my local office wasnt any better i understand ppl take advantage but thrn there are ppl like me that have work3d but then need help an it's not really there comw up with a better way to service the ppl that need help

Don't expect much help from their help line. They will tell you whatever you want to hear. They are not very well informed. I called their help number. I was #35 in the queue. After being on hold for half an hour they could not answer a simple question.