U.S. Bank Branch

I spoke with Brandon Morgan for help regarding my bank account, and he was super helpful with everything! He explained things to me thoroughly, and he even went as far as helping me set up alert notifications to let me know when my account is close to being negative! Highly recommend asking for Brandon whenever help is needed. :)

The teller's are friendly and professional. Always a good experience.

Always quick, courteous, professional, and knowledgeable.

Freindly&quick

My Mom, who banked with this bank for decades, passed away. She had accounts set up for my kids that needed closed. I brought my kids in with their passports and my moms digital death certificate. I had called ahead to see what documents I needed to bring. However, when we got there the man I spoke to did not seem to want to assist me with closing their accounts. He said I need an appointment and the original hard copy of her death certificate. He was fairly rude. I went home and called to make an appointment. I got the same person that I talked to while in the bank. He instructed me I also need the kids birth certificates and my ID. Once again, he was not friendly. I came back for my appointment and had all the documents. The branch manager took my appointment. Over an hour later I was still waiting for them to print the checks. They had multiple issues with printing and I could tell he was flustered. The manager was very nice and got the job done in the end but my initial encounter with the first employee was enough to turn me off from banking with this bank.

The customer services are very poor. What is going with their branch manager and their operation hours (close at 4:00 p.m.?). Is this branch will be closed its door soon? Branch manager is not care of the poor reviews they got (2)? I used to tell my clients to open the account with US Bank. I will not do that anymore. They appear not care for a new depositors, neither. Interest?

This may be the slowest bank in the history of banks! No customer inside, no customer in the drive thru. Why so slow? I have been sitting in this drive thru(I don’t go in because of the unfriendly Bank employees) for 15 minutes and counting! Just ridiculous!

Closed lobby early and drive through service as slow as molasses. They have 10 one star reviews in last 12 months. Makes me wonder what is going on at this branch. Never have an issue at the Meijer Branch on Wilmington Pike.

Worst branch ever!!!! Every time I come into do something with my account it takes forever. Then they always seem to mess things up and I am stuck here longer. I have been with us bank for a long time. Closing my account this time and going to a bank that knows what they are doing. If you are thinking about going to this bank, DON'T!!! Not worth the frustration.

Would give 0 stars if possible. Atrocious customer service in the lobby. Extremely unhelpful teller and very rude. I went in with 1 question, and the teller not only did not adequately answer it, but he asked patronizing questions along the way regarding my account that had nothing to do with my visit. Will be looking for a new financial institution.

Went to withdraw money and bank had no money, told come next day…came and no money, really?

Been coming here for the past 3 months and wait in the drive through 15 to 30 minutes each visit. Then the tellers want to chat about nothing to do with money. Been banking with US Bank for 9 years now. Might be time to find a new bank.

They will provide multiple answers to your questions, if at all. Tellers are nice, however, the bank is horribly managed. For example, to say that you cannot cash a USBank cashiers check for a current customer at the branch that cut it is absolutely RIDICULOUS! It took two trips to the bank before they would cash their own check. Stay away from this poorly managed bank.

This bank has the worst tellers, I sat 30 minutes in drive thru to have one come back and say they couldn’t find my account AFTER banking here for 15 yrs. It’s always one thing after another just a slow bank

I've been a US bank customer 28 yrs, yet this location makes me want to switch banks. I have been shorted funds going through the drive through, questioned what I'm doing with my money when I'm cashing checks inside this location because they want to know if I'm doing anything fraudulent, then today a $2000.00 error was made not once but twice in the same day by 2 different tellers.

I have never come to this drivethru and been helped in less than 20 mins. Today it was 25. Absolutely ridiculous. I’ve banked with them for :20+ years but seriously considering changing. If I could give them a negative 5 rating I most certainly would.

Terrible customer service. They are rude and make it seem like customers are interrupting them. I’ve never been treated so poorly anywhere else. There are always 5+ people in the building but only one or two who actually help customers. The WORST bank ever!!!!!