Great Lakes Glass

I've worked with Great Lakes Glass for many years. I trust them with all my glass needs include creating and installing amazing shower enclosures for my home improvement company, performing glass repairs on our fleet of vehicles, providing customized architectural glass panels for decks, and even repairing windows and doors. One stop shopping with high integrity people who do exceptional work for very fair prices.

Worked with me on rush job. Ensured everything was perfect. And all at a great price. Great Lakes Glass beat the competition in value, professionalism, quality of work and price! Great experience. Highly recommend!

Great experience with Mike and his crew. They recently came to my home and did an excellent, speedy glass replacement job at a great price. They also installed all new windows in my home about 10 years ago, which still look great and I have never had a problem. Lucky to have these folks in the neighborhood.

Great Lakes Glass to the rescue. Our place was broken into in the middle of night and called them first thing in the morning. Not only did they fit me in and took care of the issue within a few hours. They are Fast, Efficient, and Professional. Thank you!!

Very professional and friendly staff. Had glass cut for our green house 2ft-6ft I'm very happy with the finished product and even got the glass earlier then the promised date. Thank you Great Lakes Glass

I took a vintage vanity tray here to have the fractured mirror replaced. No only did they create a new mirror, they also put it back together for me. Reasonably priced and it was ready for pick up the next day.

Excellent Customer Service very professional I would highly recommend them to anyone. Matter of fact I did on my social media page.

Wonderful job. Very happy. The guys were quick, very detailed and knowledgeable.
Cleanup everything. Great company.
Thank you!

The guy did a good job on my cracked windshield. Place is professional.

Great people, service and pricing

Wonderful individuals to work with.

Great customer service

This would be 0 stars if it could be.
1. I called Great Lakes Glass after a referral from another shop on the west side. I asked to set up an appointment and was told they had appointments from 8a - 12p, and 1p - 4p. I asked for 3p when I knew I could be free on a day 5 days out. I was told they schedule appointments from 8a - 12p, and 1p - 4p. I was inside that window so I was confused. She said they don't schedule specific times, just 4 hour windows. OK, that's a bit unusual- all of the other places who have given me quotes for the same work have picked a specific time- but OK. we said 1-4 on Nov 8. I was told I would get a call 30 minutes before the estimator was to arrive.
2. Nov 8 - 1PM nothing; 2PM nothing; 3PM nothing; 4 PM nothing. I called the shop and spoke with the owner who was VERY apologetic and promised that, if I would allow it, he would have someone out within 30 minutes. 10 minutes later I get a call from someone who is on his way and will be at my house in 20 minutes.
3. He arrives. I don't know his name. He told me he was supposed to be there earlier, but just messed up. He measured and left in 15 minutes, promising an email with the quotes the next day.
4. It is now Nov 15. I have had no email, no call, no anything from Great Lakes Glass.

If you want nothing- no estimator at the scheduled time, no quote, and no follow up. Call Great Lakes Glass. If you actually want something, I would call anyone else.

I will, obviously, not be giving them my business.

The owner, Mike claims to have sent me an email on Nov 9. I have checked all my email accounts, spam and junk mail, nothing. I'm not sure where the email was sent, but if I had a customer leave me a review this extensive and unhappy, who never got the email I claim to have sent, I would have called that customer to ensure i sent it to the right place. Again, nothing.

Did good job on winshield nick , but left some epoxy on hood, went back 15 minutes later to get it cleaned off, first he denied in, then cleaned it off. So check the area were the work was done before you leave.

Don't waste your time. Had a terrible experience. They must not need any business