Thrifty Car Rental - Cleveland - Hopkins International Airport

I was scheduled to pick up my car late Friday night, just before closing, but my flight was delayed and we could not make it to the rental facility in time. I stopped into Thrifty at 8:45am the next day, about 15 minutes before they opened. After just a short wait, an associate came out and started working with customers, about 10 minutes before Thrifty even opened. Picking up my rental was a breeze. The woman helping me was incredibly friendly and the pickup process itself was as simple as could be. The entire process took about 30 minutes (tops) from the time we arrived to the time we drove off the lot. I've rented from airport car rental facilities before and they have always been awful. However, this was completely the opposite. If I ever find myself in Cleveland again, I will definitely rent from this Thrifty location.

Kenny at the rental car return provided incredibly swift service, which helped me make my flight!

I usually book with a larger major rental company because I belong to their rewards program. However on this trip the "Big Guy" was so over the top expensive, I had to look for an alternative and Thrifty had a very attractive rate ( although the rate isn't my only criteria for selection) . So I booked with Thrifty. When I arrived I went to the counter and was politely directed to their Blue Chip members area. Just a short distance. When I arrived I was met by a Very nice and friendly representative . She handed me the paperwork and escorted me to my vehicle ( 10 Yards away). The care was over the top nice, clean and well appointed. I put my bags in the trunk and I was on my way. The whole experience from the time I walked in the Car Rental terminal to the time I was out of the parking lot and on the road was under 10 minutes. The return was just as easy and nice. The car was checked in and I was handed my receipt before i could get my bags out of the trunk. Very well organized with the customer in mind. Hats off to Thrifty for a quality experience!!!

I returned my car after using it for two days and upon return it seems my vehicle was never checked out. They were more than generous and adjusted my bill without any regard for my input. I was more than willing to pay the amount due, but they seemed to think otherwise and I am great full for their decision. Great Job Thrifty!!

My husband and I rented a mid size suv from Thrifty this past weekend and were completely satisfied with everything from the very pleasant and helpful desk agent to our extremely easy return. Even the shuttle drivers were great! The AAA rate was awesome and the Mitsubishi Outlander was excellent and immaculate! Go for it... you will not be disappointed!

We arrived in Cleveland On Friday, February 4 under the understanding that we had a rental car all set up through budget, come to find out they were very misleading and were very unwilling to work with us, basically leaving us stranded in Cleveland with no ride. So I walked over to thrifty where I came across a very kind and welcoming gentleman whose name was Jack, he could tell that I was upset and asked if there was anything he could do to help I explained our situation to him and what had happened at budget and why we were there, we had flown in from Florida for the death of a good friend whose family was having a benefit, Jack immediately took action and did everything he could to get us in a car. Not only did he get us in a vehicle, he got us in a vehicle that was more suitable for the weather. The car was everything we needed and more, but what really stood out to us was the service we received from Jack, Jack is the reason for the five stars if I could give him 50 stars I would, he made our trip possible! We could never thank him enough!
When I say that he went above and beyond I mean it, not only were we frazzled and frustrated by budget we could not get our Internet on our phones to work inside the building so he was kind enough to give us access to his personal hotspot so that we could access our financial information on our phones, again something that he would not have had to do and just proves what a great person he is! Thrifty has a very fine employee and I can only hope they know how truly wonderful he is! Thanks again Jack your kindness will never be forgotten!!

My fiance and I dropped off our car here, and he has crutches due to a broken leg. The lot attendants offered to have an employee drive us in the car we rented to the airport so it was easier with the crutches and so that I didn't have to finagle with all of our luggage on my own. It was so greatly appreciated and a very nice service!

At first I was very upset with Thrifty. We reserved a car rental in New Orleans with a specific time to pick up and found that no cars were available because they had sent some of their fleet to Texas and Florida because of the storms. The only transportation we could get for our destination was limo service that was very expensive. When I wrote to Thrifty and told them how disappointed I was in their service. They made it right by re-reimbursing me the limo fare we had to pay. I will definitely book with them again the next time I need a rental car.

The representative that helped me was wonderful!!! She offered suggestions when my bank card kept declining the transaction. As I kept getting more & more frustrated she kept reassuring me that it would all work out and to call the bank. Sure enough, it was the bank not Thrifty. Thrifty was great and check in & out was superb was as easy as it gets. 5 stars all the way!!!

This was a time when I rented an econo box for 1 day and I was delighted with the Mazda 3 I was able to pick. The rate was a grand bargain, the car was in great shape, and the check out and return processes were handled seamlessly with no fuss!

I was able to get a car with only a few hours heads up. Very very affordable. Unlimited miles. And received no fines despite a pretty messy vehicle. First time renting and I'm optimistic to do it again.

The Staff at Cleveland, OH 44135 airport locaton is very friendly and very helpful. Special thanks to Emily and Kate, they went out of there way to help us locate the item that we lost and they also drove us to the airport free of charge instead of us taking the shuttle as we were running late. I recommend them strongly.

Fast Friendly and Fair. they did not have the car I reserved so I got a free upgrade. It was easy to find the return area and took minutes to finish the return. Iwas out of there and to the airport gate in a flash.

My week long car rental was fantastic. I got everything I asked for and the customer service representative at the counter was outstanding and very helpful. I would never rent a car anywhere else but Thrifty.

Getting my vehicle was super quick and easy. The Ford Escape I drove was a pleasure to use for my two week stay. No problems at all.

Good service , easy drop off even when they are close you can drop the keys in the drop box. There is shuttle taken renter from airport to Rental office and return them back when the drop off the car

The staff was friendly and efficient! The car was clean and in good conditioncI Iforgot something in the car and they acted quickly to get my item back to me.

I rented a 2019 Dodge Charger R/T with a hemi engine and it was an awesome car with great customer service.

Very friendly and gave us a new 2019 SUV, good selection and price. Easy check in.

Very good customer service. Had everything all set for me even though my flight was delayed for 3 hours.