Pacific E-Bike

💥 Read before you buy! 💥

There is other reviews here which in my opinion are just Karen's and can't handle an owner that speaks clearly and directly that actually wants to help!

If you are looking for a e-bike shop that doesn't screw you on price, tells you exactly what you need, and provides in my opinion the best service, directly, and without any fluff, then Scott is your man. I've never seen an e-bike shop and ownership be as direct and tell me exactly what I need, with some of the BEST custom e-bikes in the bay. Try for yourself and thank me later.

You can't judge a book by its cover!  (At least I can't.)  Pacific E-Bike is located in the heart of Berkeley's industrial neighborhood, surrounded on all sides by heavy-duty factories.  Instead of a slick storefront displaying bicycles and accessories, you'll find a corrugated roll-up door, half open, and frosted glass windows that offer no view inside.  Above the door is a sign, printed on heavy fabric that simply says "Pacific E-Bike, Home of Emazing Bikes."  This is not your typical bicycle shop, and the outward appearance might be a turn-off for some people!  Once inside the door, you will find an odd collection of bikes--some old, some new, some custom--but all with motors.  Then you will be greeted by Scott, the owner and one-man band.  He is the salesman (soft-sell only here), mechanic/repairman, and all-around advisor on e-bikes.  (He was one of the first to get into the e-bike business.)

My wife and I were in the market for e-bikes.  We had been to two other Berkeley bike shops and had test ridden two imported European e-bikes, both in the $4K-$5K price range.  A friend of ours owns one of Scott's e-bikes, and that's what brought us to him.  I had made an appointment on Scott's website for our visit, and when we arrived, he gave us his undivided attention.  He let us ride a couple of Emazing E-Bikes around his neighborhood to get a feel for them.  He carefully explained the difference and pros and cons of a hub motor versus a mid-frame motor.  I am not one to rush into buying decisions, so I told Scott I wanted to think about it and come back.  He suggested we come back another day and take two bikes for up to a full day with absolutely no obligation to buy.  He actually encouraged us to check out the competition and test ride other e-bikes.

We did return, and we did take two bikes for a couple of hours.  Then we bought them.  We decided on the Emazing Apollo+ bikes because we live in the Berkeley hills and wanted the additional power of the mid-frame motor over the hub motor.  When comparing the specifications of the Apollo+ to many of the other "name brand" e-bikes, we were delighted to see how well those specifications either matched or exceeded e-bikes costing 50-100% more.

After riding in the steep hills for a couple of weeks, the brakes on our bikes needed a small adjustment.  I like doing things myself, but didn't want to attempt that on a new bike.  I took the bikes to Scott, and he not only did the adjustment right on the spot, but he taught me how to do it and told me what tool to buy and use.

We love our bikes!  They have all of the bells and whistles of the more expensive e-bikes, as well as a feature not found on all e-bikes--a throttle.  The throttle, a small lever operated with the thumb of the left hand, applies power without pedaling, and that makes it very easy to start riding when facing uphill.  Of course there is an LED panel showing all pertinent information, as well as a large battery for maximum distance.  The derailleur and brakes are top-quality.

Thank you to Pacific E-Bike!  Thank you Scott!

John & Terry -- two happy customers!

I'm a novice e-bike owner who received a new bike with tire damage, and didn't know whether it was safe to ride. Stopped by and Scott gave it a free inspection and some great advice, even though I didn't purchase the bike through him. Says he cares most about rider safety and less cars on the road. What a great experience - next bike will be purchased from him. Thank you!!

Fixed my electric scooter at such a great price when no one else could! I also went in for minor adjustments and Scott did those so quickly and without any issues. He was helpful and friendly every single time. Overall great experience and would recommend to anyone!

Scott well greet you with a smile & very easy to talk to! Had my parts ordered b4 i left the shop! Ive bought 3 bikes there never disappointed

Took in my escooter to replace the throttle, they fixed it on the spot and charged me a fair price. Definitely recommend them to others.

I have been coming here for the past year-and-a-half he's a great guy to do business with I just know him on a personal basis I don't buy whole bikes I buy kits and parts that I need. His bikes I recommend he has some that are used in most of them are are new and their prices are affordable from 1000 to 3000 and these are pretty good high mid-to-high range bikes pedal assist and hub Motors batteries you can order whatever you want design your own battery have him recommend one for you it's really your choice is so much choice to make

Scott customed built a bike for me .
I described what I wanted and needed, and he delivered and then some. He added extras that would make my ride more comfortable and safe, and was totally fair in his price. He is such a friendly, knowledgeable, and no b.s. kinda guy, and I appreciate dealing with someone like him. Covid happened right in the middle of my bike build, and Scott, a man of his word, completed my bike. Kudos to you Scott.

Scott did a great job putting a solid tire onto my xiaomi scooter, when no other bike shop could and others gave up. Friendly and knows a lot about building and fixing custom ebikes. Gives you a free tune up and warranty on custom builds.

Scott was extremely helpful in taking over a project that had languished at Bikes on Solano for 5 months. I gave him my half finished electric Taga 2 conversion project & he redid most of the work from Bikes on Solano, got everything installed correctly, & had the bike running within a week despite it being close to Burning Man hub extremely busy for his shop. He charged me $125 instead of the $1800 Bikes on Solano wanted. When the bolts needed for the front axle were out of stock everywhere due to Burning Man, Scott put my bolts in the forge & straightened them good as new. Very professional & knowledgeable, I truly wish I had brought my Taga here in the first place. The shop is full of a variety of e-bikes, many unusual ones as well as standard bikes. E-bikes are also available for sale.

Scott is the most knowledgeable man on e-bikes around and his prices are absolutely unbeatable without sacrificing quality. He also helped me fix my ebike battery and he can modify just about anything.

Five stars for the service I got, another five stars for all the fun reading the comments

These guys rock. My xtracycle had a broken cable and the company that makes the part is out of businesss. I dropped by here and they pulled the part off and old bike and just gave it to me. One less item in the landfill. It saved me from a total rebuild! Will come here again.

Best E-Bike repair shop and place ever! Owner is very polite and very knowledgeable. He knows what he’s doing!

Scott is a great mechanic. He is able to work on a wide range of machines, from electrical scooters to electrical bikes to cars. Also very friendly and respectful.

This shop has a great selection of affordable electric bikes. I was looking for an affordable e-bike with which to commute around town. The gentleman who helped me select a bike was super informative about how each bike works, and helped me select an eMazing Artemis within my budget. I love the bike!

This shop is amazing!

There's one guy who totally blew my mind with insight into electric bikes. I ended up buying one perfect for me. I've already recommended this shop to friends!

Scott was super helpful and didn't make feel stupid even though I was.

Replaced my M365 scooter tires for a great price. Hard project to do! Scott is awesome!

I bought my bike 3 years ago and I love it The young man was awesome a year and a half of having my bike I had fallen down a hill and I took it in to him and he fixed no charge he is very helpful and I highly recommend if your looking for a bike go to him he has your back and your ride thank you again for your great service I tell everyone how much I love my bike
😎