Trek Bicycle Berkeley Downtown

I've been a regular service department customer since I bought a Trek Domane + LT private party last year. The service managers are knowledgeable and listen well to customers, and are willing to share their expertise on diagnosis and repair strategies. They also don't have a service reservation policy and do their best to turn around repairs in 24 hours. Follow up: When I picked up my bike from the repair, the service manager showed me photos of the compromised hydraulic fluid tube inside the fork stem. So glad to know the problem wasn't my doing and understood why the brake pads had to be replaced and that the rotor had been thoroughly cleaned. Thanks to Tim and Colin!

Best bike store I've ever been to - and I've been to a lot over the years. It's the customer service that sets this place apart - they truly go out of their way - repeatedly on multiple visits - to help you. The management team lead by Steven is best in class - I'm a customer for life now!

My experience with Steven at Trek Berkeley was incredible! He was extremely helpful answering all my questions and getting my new bike all set up for me. Really kind and helpful staff all around - very much appreciated and very excited to be a Trek cyclist now!

This store is awesome. After damaging my brakes in a bike accident, the team installed a new hydraulic brake system and chain and my bike rides like it’s brand new. The employees there are also nice and do a great job!

They decked out my used FB Marketplace bike in every way shape and form, going above and beyond. Will highly recommend if you want thorough, exceptional service with fast turnarounds. Professional staff that work well as a team and know their stuff.

Super positive experience on the phone and then with both the service and sales staff working the Wednesday before Xmas. I needed 700x28 tubeless road tires, which are hard to find right now and was kindly educated about each tire by Neil, the manager. I looked over the various options and was then helped by a gentleman in the service dept who tagged in to grab my desired tires from the back and rang them up too. Awesome teamwork. Hopefully these Pzero tires work as well as the store's staff.

This Store is a Model Trek Store! Visited mid July, an older gentleman seemed to be the manager or owner was super helpful. I came back 2 weeks later. I was helped by ({Ella) She was very helpful. (I Thought customer service was Dead!) Not at Berkeley Trek! I ended up buying a Bontrager helmet, 4 inner tubes, tools etc. she was very patient, kind young lady. I live 4 cities away. I will always put forth effort to drive there just because of cleanliness, neatness and customer service. Always a good experience. Many rude shops out there.
Thanks Berkeley Trek!

Bought three E-bikes in the last six months, two for me (road and MTB), one for my wife, great way to rediscover California. Trek team was always very supportive. Great advice and a lot of patience from Carl. Thanks.

Excellent service!! Friendly and knowledgeable people. Purchased 2 bikes and they helped me through the process both times!! Special Cudos to Tim, Bogdan, and Colin!!

a great experience for me. They make you feel like they care and your not just another customer, on top of taking go care of the product..

I have been struggling to get a bike that feels 100% comfortable. And these guys did it! The team is very knowledgeable and helpful. They have made multiple adjustments to my bike to make sure that I am completely satisfied! Would recommend the store to anyone!

They are awesome. I needed to disassemble and box my bike in order to ship on the same day. It was urgent and they were willing to help and finished my service just in 2 hours. Every agents were very kind and even they helped me on taking my packed bike out of the store and putting in my car. Overall, their service was very impressive and I got to know why Trek is one of top bicycle companies not only their bike but also the service. I appreciate all your helps!!

Excellent service - knowledgeable personnel - and appreciate the discount given for my membership in the local East Bay bike club (Grizzly Peak Cyclists). Service like this creates loyalty in your customer base. This is the fourth or fifth time I've had excellent service at this Trek store.

Needed to fix the rear derailleur on my bike because of shifting problems. Took my bike to this shop and the employees were super nice and offered to take a look at my bike. Showed me exactly what was wrong with my derailleur and fixed it within a couple hours (at a reasonable price too). 10/10 would come again!

AMAZING CUSTOMER SERVICE!! Tim helped me out with my bike and was very reasonable and gave great advice. 10/10 experience.

I had a great experience with all the staff. For instance, when I interrupted Karl, the mechanic, while he was working on another's bike, he immediately disengaged with the work at hand, and answered my questions politely and thoughtfully, despite my know-it-all attitude (good advice too). It's often difficult to cross-train bike mechanics or non-sales staff to handle customer service issues, and I was particularly impressed with this interaction. I was greeted promptly upon walking into the shop both times I visited, and the sales staff were all polite and helpful. Daniel also helped me pick out some parts for my Roscoe, and I found him knowledgeable and sensitive to my budget needs. When I begged for a cheaper part, he was quick to look further without a hint of snobbery.

I was a hospitality professional for a couple decades, and I was impressed with the total purchase experience and want to leave a kind word for the staff.

Incidentally, the bike is a great deal and I've enjoyed riding it so far.

I am a frequent cyclist (road bike) and occasional MTB rider and have been spending a fair amount of time in various bike shops around the Bay area in the recent years. Trek Berkeley is by far the best of them. Past the awesome Trek bikes (I love my Domane SLR 6 -- see photo), they provide a highly personalized service with friendly and knowledgeable staff. The store is also quite nice with cool bikes and gear that is always fun to browse. Needless to say they're expensive but I believe quality can hardly be cheap. Recently, my bike had a break issue and had to stay there for a couple of weeks awaiting 3rd party parts. They gave me a Checkpoint (Trek's gravel bike) as a loaner which I had fun riding -- another great bike.

I bought a new mountain bike from Trek Bicycle Berkeley, since my local shops in SF didn't have what I wanted. I was given the best service and guidance imaginable by the friendliest staff I have ever encountered at a bike shop. Despite living in SF, I will definitely come back to this shop for my next bike.

I really like Trek bikes. It's really nice and clean store. Well managed and well equipped. It was really nice to meet Carl and he is really friendly and he helped me to purchase by bike and further we got help to purchase another bike for my wife.

Great service. They don't make me feel like the moron I am when it comes to bikes!