Jimmy Choo

Sales: I gave 4 stars for the sales and I would give 3 stars for the shoes. I can’t blame as this is outlet. The sales person was kind and tried to show different pairs. The only thing which I felt 4 stars was that he did not explain about the return policy before purchase. I think I should have asked too.
Shoe: Well with the shoe quality, all shoes are new and on a discounted price, you get huge discounts during holiday sale. One thing to note that these shoes are made for outlet and there is a huge difference in the quality and price. The outlet shoes are but wobbly and the material/construction isn’t that sturdy but the retail store one is much more comfortable.
Overall: if you want to buy a good quality durable jimmy choo and not mind the price range, go to retail store. If you don’t mind the quality and tight on budget but still need a branded shoe, this won’t fail you. Search and you will get a good shoe within $500 max.

I went to this outlet location in Livermore and bought a pair of nice shoes today. I am very impressed about the service in this store. The people who helped me Austin Coakley and Ginee Haer are very helpful and informative, really grateful for this attitude with their professionalism.
The store manager Austin shows his patience and engages his job very well. Ginee is a very warm and helpful assistant to the Manager, they are a great team.

Highly recommend this store, good products , great service.

I would like to give these two people a five stars. The store Manager really did a great job to run a great team . Thumbs up 👍

It’s not often that you walk into a store and are greeted with such a positive atmosphere anymore, but this team does just that! Immediately upon entering, I was greeted and asked if I needed any assistance looking for anything. The new manager, Austin, was such a great help!! I had no clue what I was searching for, but Austin was so knowledgeable about each product. Thank you for helping me! What a great store.

Superb Staff, very helpful and forthright in showing products that aren’t even on display. Offer to call for sizes and designs if not currently available in store at no extra cost. Both the ladies and one gentleman manning the store are an asset to have for any business owner.
I would love to go back soon and buy more lovely stuff at beyond amazing prices.
Recommend a 100%

I called the store last night to ask if they have a shoe that I'm interested in. Unfortunately, they didn't have it, but the sales associate took the time to give me suggestions of similar things that they have.

The staff and manager are so rude. They make you feel like they’re doing you favor by helping you or just can’t be bothered to ask them to bring your size out. Why work in customer service if you hate customers and service? lol. You realize that’s your job, right? You literally work in retail in a shoe store, your literal job is to help customers. Corporate, get on it with your training and hiring issues.

The staffs in Jimmy choo are rude and not responsible for customer service! I bought a pair of shoes back home and found the shoes were not brand new.

There were stains on the sole which were not likely to take place. The glitter at the toecap was partly drop out.

I believe this pair of shoes was NOT in new condition. Neither do I believe Jimmy Choo will be in such poor condition right after I bought it home.

When I tried to exchange for another pair in the store, the sales and her manager argued with me rudely that I would be responsible for this condition and the manager promised that he will find the camera recording to proof it through online customer service.

After that, I submitted the customer service request and provided everything I have. However, the store no longer responded to the case for 3 weeks (until now!).

I will NEVER purchase Jimmy Choo and I hope everyone who read this review can aviod this store especially.

Bad experience and horrible customer service here. I wanted to buy a glass and the staff told me the one displayed was the final one. It's well known that the displayed on is usually used and touched a lot. Also, according to their policy, proper discount need to be applied if there is any scratches, as they told me. I found one visible scratch which I showed it to them. However, this white malr staff tried to ignore and keep denying even though he saw it. We showed our strong willing to buy, but the staff showed me a "don'tcare" face and told us to leave. How rude he is.

Worst store Zero stars
My husband bought me a bag and shoes yesterday and went to exchange the shoes. They never told us it was final sale. I went to return the shoes Today and very rude staff told me that no returns final sale. This is one of the worst high end stores we have.
1000 dollars rip off. Looters of modern 2022 store. I wish I can have my money back
I still have the receipts and this was never told to us this is final sale
Worst store in Bay Area
Spoiled my birthday.

I ordered a pair of shoes from this outlet, and while they were on sale they still cost over $1,600. I was able to see an unboxing of the same style shoe on YouTube and the shoes were highly protected in their packaging. The shoes I received looked nothing like that. One of the straps wasn’t even fastened and they weren’t protected like the shoes in the video. They looked like they were just thrown in after a million people had tried them on. Even the box was torn in two places. None of this is what I would expect from a high end brand like Jimmy Choo, even if only an outlet. Never again.

I went shopping there on Saturday 12/29 8:30 pm to 9:00 pm; however, I was strongly offended by the store manager Tracy. She yelled at me and one other customer as well and kept saying the store would be closing soon. The store was not busy at all, but she was very annoyed when I asked to try different sizes. I got my shoes 5 minutes before 9:00pm finally, but the experience was a nightmare, and my feeling got hurt. I have never experienced this rude customer service! I was polite and respectful to everyone, and as a customer I expect the same from Jimmy Choo.

The sales rolled her eyes after you asked to try ONE more style. Be quick! Don't let your highness run out of patience before you swipe the card.

Don’t recommend, a lot of limitations on refund. One of the sales staffs is very aggressive which makes customer uncomfortable.