CVS Pharmacy Specialty Services

Not to be confused with a regular CVS, this location only provides services for specialty medications. There is no front end store. Staff will proactively get insurance prior authorizations approved and then help you get copay assistance. They provide personal refill reminders and free next day am delivery. This is CVS at its best. Free 1 hour validated parking. Ask for Derek.

Simply the best attitudes, they do everything they can for the patients and they are always so helpful! I wish all pharmacies were like them!

The Pharmacist there, Ben, is excellent with the customers and staff.
Every time I've called or visitied, my time goes by fast and my needs are met.

I have been coming here for years. The pharma job can't be fun but they work hard here and take an interest in you. That really counts.

They are on top of things and it is the best service in town. I've been a customer since they first opened.

The problem isn't the pharmacy, it's the delivery. Mine was and is always late. Since moving from the West coast to the East coast it is even worse!!! They use UPS for delivery and the drivers don't separate medical and urgent deliveries from regular deliveries. These mesa are for life threatening conditions and need to be taken daily. Mine was 5days late last month.

only have phone and mail contact but they nail it everytime 💯

I used to be very happy with CVS Specialty Pharmacy, especially that I was always able to get someone on the phone. This has changed. I have 20+ minute hold times whenever I call, the people who answer are rude and unsympathetic, and poor customer service has delayed processing of my medication, putting my health at risk. I'm going to be looking for an alternative service.

If there was the possibility of rating this pharmacy with zero stars, I would do it without thinking! All the pharmacy and vaccine clerks are extremely rude and lazy! My last experience was having the displeasure of being served by a clerk who refused to provide my prescription because he did not want to verify my name on the system, even though I had shown my ID to him and he asked me to speak with someone else. Finally, the other clerk did exactly what he should have done: checked my ID and provided me with the meds! This kind of situation should not happen, no matter how empty the pharmacy is!

Totally disjointed company. One department does not talk to the other. The people working there are nice but the system they are stuck in simply rots and kills patients. Every order meets error after error, until 5 weeks later you can finally get your medicine late. It's a comedy of errors. I am a physician and my son's life depends on infusions getting delivered timely by CVS Specialty. If I were not a physician and totally on top of the process, he would die, or relapse his condition. You really have to be VERY proactive when dealing with refills and renewals of authorizations, watching both the incompetent Caremark Pharmacy side and the equally incompetent Coram nursing side. Both are CVS sub-companies but they don't talk to each other. Give extra time for the comedy of errors. No one will care if you do NOT get medicine. No red flags will be raised. But heaven help you if you ask for medicine 1 day too early--- no no no no you are NOT allowed! The system is set up to promote illness. Finally we were assigned a single point of contact, a very nice person to help navigate. (Remember I am a physician-- imagine a non medical person and how lost they would be). It has been a little better since he was assigned to the case because now at least when errors occur I can reach out to him and he can try to help from the inside. But he only works 5 days a week, and the errors always happen on Fridays, so there's no resolution and 3 more days delay are built in. My son got a year of infusions from Walgreens home IV pharmacy and we never had ANY problems. However our insurance dictates we use CVS now. I cannot tell you how many dozens and dozens of hours I have spent for the past year just trying to get meds. It is not the fault of any single CVS employee-- they are all kind and competent enough in their tiny spheres of influence. But the CVS system is profoundly broken. Shame on CVS for their systemic problems.

This is for the CVS specialty pharmacy mail order service, not the CVS branches. CVS uses the specialty pharmacy for the more expensive medications used to manage long term health issues. There is no alternate pharmacy choice based on our insurance policy. CVS Specialty manages the medications and refills. For the past 5 years, the deliveries have consistently been incorrect and delayed. The latest issue involved shipping one of 5 medications and declining the others, which are life sustaining. It took more than an hour on the phone to resolve and get the shipment expedited for next day delivery. As usual, the representatives have no idea what caused the problem and have to override the system after consulting with managers. The staff answering the calls are pleasant and as helpful as possible given the system they have to work with.

Junk people that work here will never do there job useless people will never call you for your meds and totally misinform you on anything careless people elected for the job I sear they act like stoners