Mercedes-Benz of West Covina

Our experience purchasing from Mercedes-Benz of West Covina was excellent. Zaira Gutierrez went above and beyond what I expected from any salesperson. She was assertive, courteous, knowledgeable, and got us the best deal. She made sure my family was taken care of while I finished up the paperwork. She also bought my pregnant wife flowers and made sure she had snacks & drinks. It was the easiest, fastest, and most enjoyable car purchase I’ve ever done. We can confidently say we will be returning to Zaira for future car purchases and highly recommend her to anyone in the market for a new or used vehicle.

I purchased my car here. My salesman Eric Yang was the best! We spoke a few times prior to me going to the dealership. I drove an extra 50 miles from dealership closest to me because he was so helpful. I had a couple situations pop up and was helped by Todd Kazariane, the GM. He was extremely helpful and took care of the situations. I highly recommend!

**Great Experience with Sales Manager Emmanuel Aguilar

Visiting Mercedes West Corvina I was immediately impressed by the professionalism and warmth. Sales Manager Emmanuel Aguilar stood out with his expertise and genuine interest in helping me find the right car. He listened carefully to my needs and budget, guiding me through the options without any pressure. Emmanuel made the negotiation process transparent. His commitment to customer satisfaction was clear, making my experience seamless and enjoyable. Highly recommend Emmanuel and Mercedes West Corvina for a trustworthy and stress-free experience.

We went in the other day to shop for a pre-owned vehicle. We felt bad for not yet able to make a purchase, which we are still hoping to be able to do so very soon. But the sales lady (Ruby Li) took such good care of us with demonstration of absolute professionalism which was paired with a kind heart. She exercised lots of patience towards out very particular conditions. Even the sales manager later on came out to discuss our needs and offered options in a caring attitude with not one ounce of coerce. In the entire shopping experience, no one gave any pressure or tried to push through a purchase. This dealership is outstanding.

I want to give a shout out and special thanks to Gabriel for a his good hospitality and best service. No hassle just straight to business with good manners and charisma. Took care of me and my family right away with a nice Buick Enclave. Kept me informed with every detail as he could. Really liked his attitude, it was spot on to help out his customer and willing to get you the best deal as well to take care of you. Truth be told I gotten the best experience with this dealer than any other dealer I was shopping for a car. My respect brother. Will come back again in the future for another car for sure. Also thanks to Mo for closing up the deal and explaining everything to me with good knowledge as well. My pleasure doing business with you guys🤙.

I want to share my shopping experience at this dealership. I leased a 2023 EQB with a fleet manager Cecilia. We agreed with a monthly base amount but the final monthly amount including tax went way over than I expected. After I took delivery of the vehicle. I then realize how she ended up putting the wrong payment amount of the lease contract. I then filed my complaint with her directly and she continues to argue that she was right and I was wrong. She also said there’s nothing she could do and I can take it up to the GM if I wanted to. So I decided to go the hard way. After several attempts - A lead sales manager named Jason took over the responsibility and fixed my lease contract. Jason fixed the base lease amount to what the initial agreement was and went above and beyond to make sure I am satisfied with the final results. He is professional, patient, and knowledgeable of what he do. If you ever had a chance to work your lease or purchase deal with Cecilia. Please make sure you double check all the numbers before you sign so you don’t run into the same issue I had. Again, thanks to Jason who saved my deal of not overly paying for what I agreed on.

Zaira Gutierrez is an ANGEL, she gave us the best deal on a 2020 Mercedes Benz GLC 300 Coupe. She is not just a regular sales person, she’s an AMAZING BRILLIANT friend! Thank you Mercedes Benz West Covina!

Wanted to thank Gabriel for taking care of of us when we went for our car. Got a beautiful Audi A6 at a great price. Gabriel was very respectful and helpful. Will definitely be going back to them for my next vehicle. He made my daughter and myself feel very welcomed. Thanks again bro!

We worked with Denise Kerum to buy a new vehicle. She was easy to work with, knowledgeable about the cars/features, willing to help us to get the best deal. We got a great price.

Also Anthony Raad in finance was very comfortable to work with, he presented post purchase options. We felt no pressure, just information about the services available.

Buying a car at West Covina Mercedes Benz was very easy.

Just leased an SL55 with Zaira. If you go, I highly recommend asking for her. She was extremely knowledgeable about the car, going over every detail on the test drive. She went to bat for me to get me a deal that no other dealership could offer me. The leasing process was quick, easy, and seamless. This is probably my 13th car buying experience and has been hands down the best and easiest so far. 10 out of 10.

I have purchased 3 luxury cars from the wonderful Denise Kerum, and most recently purchased a 4th car from her for my mother. Exceptional service from Denise & the entire staff at this location. I wouldn't take my business elsewhere. Denise goes above and beyond to fill my purchasing needs and always works with my budget in mind. bottom line: she makes it happen! TRANSPARENCY & HONESTY goes a very long way here, you will be in the best of hands!

Will definitely be making my 5th purchase here when the time comes. Cheers, you guys are the best! Thank you Denise!! You are amazing!! Give the girl a raise! lol

Ben from Mercedes dealer in West Covina did a great job selling me the ram.. he had a great attitude the whole time thanks ben I’ll be back.. I also wasn’t to add when I called back to get info on my purchase agreement Eladio V did all he can do to make sure I got the paper work I needed even if he didn’t sell me the car or had anything to do with my purchase thank you Eladio.

I’m here to give thanks to Zaira Gutierrez again. If Mercedes is your dream car she’s gonna help your dream come true😍 Zaira is a highly professional seller and the sweetest person I’ve met on the market. I recommend Zaira’s service in the entire Mercedes-Benz area because she will pay attention to every aspect and detail of your future car, let you test drive it and give you the best price you can afford, and make sure you become a part of Mercedes-Benz family in the same day.
She will stay in touch with you if you ever have questions.
Thank you Zaira)

Abosuletly most amazing experience getting my wife her car here. Emmanuel is the best salesperson!!! Bought a used Escalade and he made the process so painless and easy. Thank you again for the amazing service!!

October 14, 2022 today I visited Mercedes-Benz West Covina formerly Penske Mercedes-Benz. I had taken my car to my local tire shop when the TPMS warning appeared on the instrument panel. The shop replaced all four sensors. The warning appeared again. I returned to the shop a week later. The shop replaced two of the sensors. The warning light was still on. The shop said the warning light should go off within forty-eight hours. I returned to the shop two days later. I asked for a full refund. The shop refunded me the total amount that I paid. I told the shop that I would return the sensors once the vehicle was returned. I spoke to a couple of independent garages. They all said that I would have to use Genuine Mercedes-Benz parts. The after market parts do not always work.

I ordered four sensors from Chris Escobedo in the parts department. Chris was very helpful in locating the correct parts for my vehicle. I always found that Mercedes-Benz of West Covina has a large selection of parts. Competitive pricing and a courtesy staff.

After thirteen years the battery in my 2009 E550 stoppped working. I shopped several places for a replacement battery Costco, AAA, auto parts stores a couple other dealers. I eliminated the auto parts stores, Costco, AAA with their pro-rata warranties that may last as long as their warranty. I knew it had to be a Genuine Mercedes-Benz Battery. I compared prices and Mercedes-Benz of West Covina gave me the best price for a new battery. There was no bargaining the price was firm. The salepelson delivered the battery to the trunk of my car verified the part number again before placing the battery in the trunk. When i returned the old battery I received a $37.00 credit from the dealership. The Parts Department is very busy and is well staff to handle the calls and customers in line. The dealership has a large inventory of Mercedes-Benz parts and if it is not in stock they will have it for you in a couple of days.

I have been buying all my cars from the same dealership for over 23 years. I have never purchased a car from anywhere but the Mercedes dealership next to my house. When it came to finding my dream car, MB West Covina had it. I was so hesitant to drive all the way to West Covina and work with people I don't know. I called Maher Aboughaly based on other Yelp reviews. What a great find! He was so kind, professional and helpful. He made me and my mother feel so comfortable. It felt like doing business with family.

I didn't buy a Mercedes so he had to study the car prior which I appreciated so much. The test drive, negotiation, trade in, financing, everything went so smoothly. I was able to drive away that day with my dream car. I even forgot my garage door opener in my trade in and he mailed it to me in a day.

Honestly, it was an amazing transaction and I cannot say enough about what a positive experience I had. Best of luck to everyone there, especially Maher! Hats off and thank you for helping make a dream come true!

This is the first time I have purchased a car via text and it was amazing! The process was very simple. All I had to do was show up, test drive and sign paperwork! My sales lady Sally was so helpful! Lots of patient on the phone and keep me posted for the whole process.

Zaira Gutierrez at West Covina Mercedes Benz made my experience the best, most easy, smooth experience ever purchasing a vehicle. She was so friendly and sweet. She offered me food and coffee. She took me on a great test drive. She was very detailed when showing me the vehicle. She even took me to the service department to show me around. She is awesome. Best sales person I’ve ever worked with. I highly recommend her. She even made my children very comfortable throughout the whole process too. Ask for Zaira at West Covina Mercedes

Working with Ziara Gutierrez was such a pleasure. I felt she had my best interest in mind. I never felt pressure to make a quick decision. I was able to close the deal in1 day and had my brand new 2023 Mercedes delivered in 4 days. This was the fastest and easiest car purchase in my life.
I had a very wonderful experience working with her, she went above and beyond to secure the car I was seeking to purchase.
Thanks for making my experience an easy and effortless process.
I will definitely seek you and your dealership out on any new present and future of purchasing another Mercedes.
5 stars !

Me and my husband just bought a Mercedez GLB 250 .. Zaira Gutierrez is the one that helped us. Not only was she a sweet heart , but she helped us get a good deal.. She is very professional, very attentive and she was very kind to my children.. The whole time we were she gave us snacks for my kids. She is simply amazing and made us have a great experience as we were waiting for the deal to be done. Thank you so much Zaira me and my family appreciate all your help 🤍🙏🏼🙏🏼 I totally recommend her ☺🤍