MemorialCare Outpatient Surgery Center

My wife got a foot surgery today. Staff members are very professional, efficient, kind and friendly! Kudos to Kevin, Bianca, Mike, and all others whose name we unfortunately don't know. They went over and beyond. Highly recommended!

I had surgery yesterday, and they were the nicest staff I have seen in a long time. Their bedside manner is exceptional, from explaining what would take place. To making me feel at ease at a very stressful time. Dr. Holness was so professional, and very personable at the same time. Thank you to everyone. Hector G.

Staffing at the pre-ops room were excellent! A special thank you to nurse Janell (?), she was awesome the afternoon of 1/8/21. I heard her voice and I knew she was in charge. What a pleasant person! EVERYONE was caring and professional, thank you!

from the parking lot to the surgery room is pristine. Very Nice, Professional Staff.

From Deane Coultrup - I arrived at 6:30a and left at 9:30a. Everyone was so efficient and friendly to me. Thank you Dr Holness and I’m feeling great today. 🐞

Dr. Carlos Martinez be was the best eye surgeon.I had my catatact lend implant.Dr.Martinnez was very professional..made you feel comfortable.The center and employees made you feel comfortable did there jobs with a smile.we very professional.Very clean.

A beautiful place to get things done medical. X-Ray's and other stuff. Very helpful.

I really like how this place it's nice they treat you right

Excelent place and the staff were great

AMAZING people very happy ❤

Excellent service and Awesome atmosphere!!!

The nursing staff is amazing!

Overall, great experience. The entire team that cared for me was communicative, thorough, and organized. The facility itself is very clean. There was also great communication regarding estimated costs beforehand, and follow up the day after to make sure I was doing well. I would recommend and go to this facility again!

The minus one start is for 1) unfriendly staff member during check-in who barely explained what I was signing (although I read and understood it all), and 2) an employee complaining so loudly I could hear every word through the lobby wall.

Nurses and doctors were very caring and supportive through the whole process. Billing could have been done better.

Beautiful place. Some associates there were nice some had attitudes. Had Colonoscopy/ Endoscopy done there by Dr. Saeid Goshtasbi. Will never see that doctor again. No sedation at all. Dr. Was very rude. Others in room seemed nice until I complained to Administrators. Told them to stop procedure screaming and yelling. But now everyone says I said nothing. This Doctor does not care about his patients. It's been 2 weeks and I am still in pain. I have had plenty of these procedures done always put to sleep. Left in recovery room to lay in filthy bedding from procedure. Do not trust this doctor!!

First off, this is not a Memorial Care facility. They just pay to use the Memorial Care name.
Second, they overestimated how much my portion would be and refused to allow me to wait for the insurance claim to process before paying my balance. Their "policy" is the patient MUST pay their estimated portion prior to the procedure. Well now that the claim has processed, they owe me a refund >$200, but will i see that anytime soon? No, I have to wait at least 30 for them to process the payment from the insurance company. policy is harmful to patients. I've essentially loaned the over $200 and they can take their sweet time in returning it to me.

Pre-op nurses scolded me. No communication amongst departments. Redundant requests for info. Harassing calls during the day and 6pm at the dinner table with family. My first surgery here, probably my last.