KAY Jewelers

This review is for Jae, Erika, and the amazing staff at Kays Jewelers.

5/5 stars!! From the moment I stepped in to the moment I stepped out with an amazing ring for my fiance, Jae provided a warming and welcoming experience. He truly goes above and beyond for his clients. He took his time to explain the rings and diamonds available and made sure all of my questions were answered. He made this experience exciting and such a happy moment for my fiance and I. Erika communicated effectively and provided immense support to Jae. She’s so awesome too! I’m coming back for a second purchase. I’ll be looking for Jae again! Thank you all for your amazing service. I’ll see you again.God bless you.

THOMAS was exceptional and amazing! I purchased a pair of earrings for my daughter in San Diego last July. Unfortunately, 1 of them broke and he was able to have them replaced! My daughter will be very happy! Thanks again Thomas!

Had an amazing experience with Jae since the first time I came to look for an engagement ring. It's always a pleasure having him help me. Also it was great meeting Erika who also helped.

Wow. At a total loss for words. The service and experience here were terrific. It made our first journey as a soon-to-be-married couple perfect, and I couldn’t ask for more. Sam was the sales associate that helped us with literally every single question we asked and had the patience to show us various styles and explain to us every detail each ring had. In conclusion, we were able to get the ring that we both wanted. Angel and I want to thank you, Sam, for everything, but most importantly, for making our dream come true. Here’s to our future. 💍💖

Grateful for each person working at Kay Jewelers in Culver City for their wonderful guidance & beautiful selection. Every time we come in we receive something more than expected. Jae took the time to explain the 4c's in detail to me. Knowledge is power & this knowledge is a valuable asset to our purchase. Looking forward to going back - we definitely feel a relationship with this store.

I’m so grateful to Kay Jewelers & Jae for the ring of my D-reams!! On our first visit, my fiancé and I were lucky enough to meet Jae who welcomed us in and greeted us like old friends! He sat us down and asked us what we know about buying diamonds, which was nothing! Instead of showing us rocks right away, he patiently taught us everything about the 4-Cs and types of setting!! He gave
Us homework and asked us to come back during the big event to chk out stones and bands! Right then and there, we knew we had found a match - us and magic maker Jae!! As advised, we came back armed with research and the first band Jae showed me I fell in love with! Now it was time to look at diamonds and he helped me pick the most gorgeous stone!! Throughout our journey, Jae was always there for us and teaching us aspects of the process and advising on signing up for lifetime protection to keep my ring sparkling forever! Now we’re going back to Jae and Kay for wedding bands! Or to hang out with an old friend, depends on how you look at it! So I just want to say a big thank you to Jae and Erika and to Kay Jewelers for a dream team! It’s the gems like them that make the gems shine! ❤

Jae has helped us resize a ring twice now and he just assisted us in finding both our wedding rings. Something simple and not to bright for my linking.
My fiancées ring has been taken care of with him when getting serviced. Always providing great service. We'll definitely be back for our wedding bands with Jae!
Thanks for the help Jae, we appreciate you!

Went here today to return a ring that was a size too small. I drove 2 hours to get here and they made it right . I was first told that I would have to ship it back but the manager here worked it out for me. Great customer service at this store. I forget her name but she has great customer service skills and I will definitely shop here again in the future.

Tiffany was such a gem! Amazing customer service and helpful. She provided options with a lovely smile and I definitely will be back!

I came for help finding ring sizes and wedding ring options Corinne made this experience very lovely. She was very kind and helped me decide on the best option. Thank you so much !

I had a positive experience at Kay Jewelers in the Westfield Culver City mall. This was mostly due to SAM the associate behind the counter. I was eyeing a ring with black diamonds and Sam was knowledgable about the ring specifications and financing, she was extremely friendly and had wonderful energy which all contributed to me making the decision to purchase the ring. I'm so happy with my ring and so far no feelings of buyer's remorse. Thanks Sam!!!! 😊

Tiffany, Erica, & Jay did a fantastic job assisting me. I felt very welcomed at their store and would definitely purchase from there again.

The most helpful staff ever! Jae is a gem (pun intended). He was very patient, knowledgeable, and made my shopping experience fun! I will definitely return to this Kay for my next jewelry purchase. Thank you, Jae!

If you are looking for a great jewelry store Kay jewelers in Culver City is the one. They are always so helpful. You definitely want see Erica and her staff. Erica is super amazing, she offers GREAT customer service. I have been dealing with Erica for the past 14 years. Thank you Erica for your Amazing Service.

I came to shop for a Valentines gift and Erika Salcido was great. She really took great care of my fiance and myself. She is awesome!!

Solid 5/5

Erica and her team are the best!

I came in over the weekend solely for the purpose of getting my jewelry fixed, but once again ended up making a few extra purchases! Erica is dedicated to always making sure her customers leave happy and satisfied. She knows my personal taste and understands my flavor and that's the one of the main reasons I continue going back. I love that I am never pressured into buying anything I don't need or want. Erica keeps my "wishlist" updated and informs me if and when my items go on sale. I cannot express how grateful I am for her impeccable customer service!!! Thank you Erica, I appreciate all that you do!

I also wanted to give a kudos to Tiffany and Thomas for always being helpful, kind, and courteous!

You all are a great team and I will continue doing business with Kay!

We had such a great time shopping today! Erica helped me find the perfect gift for my partner!

The store was beautiful decorated and full of beautiful pieces :). Our Manager was training our Sales woman and both were amazing! Came in to see piece that we loved online, and ended up leaving with our eyes on a much upgraded version! Thanks Girls for humoring us while we adored so many pieces! Dream Big!

Love, love, love Marjorie and Thomas,💝💝💝. Took great care of my purchase and alteration, the results were beautiful…so happy.
Thank You, Hope you get a big fat raise, you deserve it💝💝💝

Erika is the only one I trust with my jewelry. She and her team make me feel like family.

Erika is honest, has amazing knowledge and has excellent communication. On top of this she is really nice to work with. She always lives up to her word.

Thank you Erika for the years of looking after me and precious gold and gems 💗

I love the option of now getting a warranty on my pieces not bought at Kay's.

The service center is exceptional.

I will not go anywhere else and I am grateful to you and Kay's.

I also love to selection of the new jewelry.