Montecristi Panama Hats

Wonderful store with wonderful service. Beautiful hats. My wife bought a hat at their Carmel location and they adjusted and repaired it for free at the Yountville store. Carolina even remembered and recognized her. A new standard in customer service.

This place offers panama hats hand made in Ecuador. They have varying styles, quality and price tags. People at the store are also from Ecuador which adds to the overall experience. This might be the best place to get a Panama hat on this side of the bay. You can also order online, although I advise to try the sizes and styles before buying.

If you want a panama hat look no further!!!!! The most beautiful panama hat. The quality and style is beyond excellent. This is a great family owned store that offers selection, quality and great customer service. I get compliments every time I wear my hat- every single time! Can you tell I am a fan?

I was in Napa for the weekend and forgot to bring a hat for the sunny days. I happened by here and these wonderful ladies help me pick out a perfect new hat. They were friendly and knowledgeable, educating me on how the hats were made and how to take the best care of my hat. They also took care to package the hat in such a way as to preserve its shape. I highly recommend visiting if you're looking for a lovely, high quality hat that will last you a lifetime!

Best hat store ever! Owners are incredible :)

The owners were incredible, very helpful and friendly. They offered to size the hat and steam the brim to get a perfect fit and look. I walked out of there with a great hat at a reasonable price. You can't get that kind of an experience or service of that caliber from some online store. A+!!!

I just had a wonderful experience. I live in the neighborhood and was going to the market next door when I thought I would just take a peek inside Montecristi. It was a wonderful experience and I walked away with a lovely panama hat that I felt proud to own.
Carolina cheerfully walked me through the pros and cons of various hats until I was happy with the one I chose and confident that it looked good on me. I highly recommend Montecristi--even if you are not in the market for a hat it is a wonderful place just to visit.

I once bought a beautiful hat a a now closed store in downtown Napa, for my Mother, and she loved it so much that I went back to buy another one, for a friend, but the store was no longer there. Now I know where to go to buy a hat or other merchandise at this wonderful concept of a store.

A beautiful hat for my new bride - size adjusted while she waited - and on top of that, the very friendly and professional owners offered to renovate my beloved Pachacuti Panama free of charge! I couldn't be happier 🙂🎩

Family owned small business. Very helpful and attentive. Found the perfect fit and look for my big head.

Very helpful staff and beautiful hats in all price ranges.

Wonderful hats!

Has a good selection of casual hats, though on the expensive side and expected.

Be 1000% certain before you buy. The second you walk out the door, if there's a problem, you're on your own. Be aware that you may not return any item that doesn't end up working out for you. These hats are incredibly expensive, so caveat emptor. Once you buy, it's yours. They break eye contact and move on. Very disappointed in this company.

Edit after response from the owner (see below). I stand by my previous comments and have now reduced my rating to one star from two. The return policy is for the online store and the reasoning (which maybe makes sense for an online store) is that the hats are custom made for each customer. In my case, I walked in the shop off the street and bought it off the rack. This was not a custom made hat. I wore it for less than 15 minutes and when I discovered it was not going to meet my needs, I was denied the opportunity to return the "off the rack" hat. I was NOT an online buyer, and as such had no clue that this company did not allow returns. I would never have purchased this hat had I known that was the store's policy. I mean, who doesn't allow returns (even on a case by case basis)? Absurd. The most important point is that I'm a local. A neighbor. If this is how you treat neighbors, how do you treat customers that you don't have to look in the eye? And I'm not sure what you meant about your Spanish accents. Your English is exceptional. I certainly hope you aren't suggesting that I'm racist because I'm unhappy with your store. I'm greatly offended by that nonsense insinuation.