Yuneec USA

I went to the Repair shop after me and the Tech on the phone come to the conclusion that one of my wires was free and it was not supposed to be. He made me a repair slip and i went to the The Yuneec facility about an hour away from my home. . I signed in and before I could turn around to sit down, John came to the desk and asked If he could help me, He was always smiling and pleasant and you could tell he loved his job. He asked me what was wrong and then I gave him the repair slip. he looked it up. at first he was going to let me drop it off and pick it up another day, then he said "well lets see, if it's something simple i can fix it right now and you can be flying this weekend". My kind of thinking!! Turns out he soldered the wire back in place gave me another jumper wire free of charge and showed me where to place this wire should the same thing happen in the future. Then we went outside to test it. He fired it up gave me a few hints and taught me some do's and don't when operating it. He also gave me a little quick flight lesson as well. it worked like a charm again. I can't say enough good things about this company. at first When i bought the drone I never heard of them so i was hesitant about purchasing this product. but after the treatment I received from customers service both on the phone and in person, I wont by a drone from any other company, Hands down the best I've been treated by a company ever/ If your in the market for a drone, and you want amazing customer service, You have to go with Yuneec theres no other choice really!!!

My drone had a problem with the camera gimbal. And it also had two missing landing pads, (harsh things happened) that I didn't tell them about. So I sent it in. It got there two days after I shipped it (I was told that they received it by email). It took them an entire week to even LOOK at the drone. Well, when they finally figured out what was wrong with it they said, "The part that you need is only around 5$ so I'll just give it to you. And it will only take us about 30 minutes to fix, so labor isn't a problem." (Those weren't the EXACT words, but they said the same kind of things) "All you need to pay for is to ship it back." No I don't. The paper said you would ship it back. I said. They responded, "Oh yah. So I guess the rest is free! We will test it and send it back as soon as it is tested." Testing took a while due to bad weather. When it arrived finally after a month, the camera was fixed and the two missing landing pads? They replaced them! On the receipt, it didn't even mention getting them fixed. I read some reviews about bad customer support, but I don't know where it came from!

I just received a Yuneec Smart Fly 18, it's a micro drone. Took the drone out of the box, charged the battery and downloaded the flight control app to my phone. This is by far the easiest app to drone process ever. Using the phones bluetooth connection the app scans for the drone (once powered on) when the Smart drone appears in the apps Bluetooth list, simply click on it and it pairs itself and the drone light goes from flashing to solid. This little drone flys amazing.

However, the Smart Fly drone is not my only experience with Yuneec. I have recently been able to play with several typhoon H series UAS platforms. One standard H, one with realsense and one with multiple camera options. One of the coolest options with the typhoon series is the ability to use the wizard controller to fly the airframe, whole another individual uses the ST controller to operate the camera.

As a Search and Rescue Ground Team Leader and trainer, I can not wait to get my hands on a Typhoon H with the new ET camera with thermal imaging. With the ability to use thermal imaging for SAR, my team will be able to locate victims in low light or heavy foliage areas.

Lastly, I have flown the Yuneec Breeze, this little drone is amazing. Video quality is way more than I expected and the flight controls are very simple to use.

Overall, Yuneec has proven themselves a very capable and very top end UAS company. I feel once they open the 12 new repair facilities across the country no one will be able to compete with them.

I have had my Yuneec skateboard for over 6 years now with no issues. I am so glad I found the right board as some reviews were discouraging. I am over 50 years old and still like to ride the skateboard. Now I can hang with my grandkids and not get out of breath.

Excellent customer service. Picked them over DJI because of their stellar reviews concerning service after a sale. They really care about their customers and “no” is a hard word for them to use.

I took my drone in and got it repaired 2 days later! Awesome!! And quick

Yunee simply has the best customer service. They are there when you need answers. They are there when you need service and they make you feel like you have a personal friend that happens to be an industry expert

Had a really good experience here. the receptionist is awesome the techs are amazing. Very professional and friendly.

Great job repair my crash... Thanks.

Good quality repairs for my Typhoon H

Talk to George, he is a good guy, he'll help you out.

Great place to get a Drone

Excellent drones and excellent service.

I buy here my Drone

Great customer service

awesome

Congrats

Great experience speaking with them, and finding the replacement part I needed, and purchasing the USB flight simulator. However I am greatly disappointed when I called them back for information on my USPS tracking number I was told that my part was on back order when I order it, and they will not be shipping any of my items until the end of the week due to inventory.. If I was told upfront, I wouldn't have been so disappointed.