Jacobs Family Plumbing LLC

Absolutely excellent service, quickly installed our new hot water heater and everything looks and works great. Post-install customer service was unexpected and exceptional. Highly recommended.

Jeff is friendly, affordable And takes pride in his work I will definitely be using him again if needd. I wouldn't trust any other plumber. We had 3 plumber's prior to him and none of the work was done correctly and it cost my husband and I an arm in a leg. Jeff came and fixed it right the first time and also came on a holiday, when they were closed but h made us a priority and squeezed us in. If I could give him 100 stars I would.

I called Jacobs Family Plumbing on a Thursday...their dispatch understood what I was in need for. The next day they came out and were able to fix my leaking water line, that was causing some major secondary damage. The crew was in and out within three hours! And the bill was a pleasant surprise, for it was hundreds less than another bid. I recommend Jacobs Family Plumbing considering that I love supporting small businesses, especially ones that are family ran

Jeff is really good at his work, I am saying this because the last 2 plumbers who visited were not able to fix my radiant heating boiler and finally Jeff fixed it. He was able to tell with his experience the possible issue and even tried to fix it without immediately changing the part. Generally technicians change the part immediately without trying to fix it. Jeff found the reason also why the part failed.
The only issue with Jeff is that he is generally late, most probably because he is too busy. On the other hand he responded well on the phone messages and delays.

This plumbing company is reliable, honest and goes above and beyond for their customers. They showed up on time and ready to work, they didn't overcharge me, they beat any other bid I got. The owner Jeff went out of his way to make sure everything was done in time for my guests that were coming from out of town. The Gal in the office is always pleasant and ready to help in any way possible. All around a nice and professional company. I won't go anywhere else. Thank you all!!

I had Jacobs Family Plumbing out today to and couldn't be happier. We are getting ready to list out house on the market and figured we should replace our old gas water heater. Jeff came out last week and gave us a estimate for a standard replacement and a option for converting to tankless. The tankless option was a little more expensive but I think it will help attract buyers. Thanks again to Jeff and his team!

So happy with the work they did! I have an old house with ancient plumbing, and these guys really helped me out with a very difficult situation. Good communication, very competitive quote, and most importantly, these guys worked quickly to get me back in service again! I highly recommend!

Jeff Jacobs Family Plumbing did the new plumbing on my entire 3000 sq. ft. house. Passed County inspection! Thank you!

Jeff is easy to work with and I recommend him and his services to anyone in need..
On time,, left a clean area after the repair work,, and has a great personality.

Jacob was very great in helping me. The drain cleaning was thorough.

Griffin was so very helpful I fixing the issues in my home quickly and was so incredibly friendly.

Solid work over the weekend given we needed to get the hot water back on. Appreciate the hard work to get it resolved. Thank you!

Awesome crew and I would recommend them to everyone!!!!!

I was referred to Jacob's Family Plumbing through American Home Shield when I had an issue with the fill valve in my toilet. Fill valves are a $15 part from the Home Depot and a 15 minute fix. However, Toto toilets may look nice but have a horrible design making you lift the toilet just to change out the fill valve. As such, calling AHS and spending the $100 deductible would be much cheaper than calling a plumber outright.

I put in a work order with AHS on January 14, 2020 and was contacted by Pam on January 15, 2020 for an appointment window between 8am-5pm on Friday, January 17, 2020. Jeff showed up around 12pm on January 17. Took a look at the toilet and said he needed to "special order specific parts" to fix it. I don't hear anything back from Jeff or his company via call, text or email so I follow up on January 21, 2020. Since all the "special specific parts" needed to repair the toilet were ordered Jeff scheduled the fix between 1pm-5pm for Saturday January 25, 2020. Here's when all the problems started:

1. Saturday January 25, 2020 I texted Jeff around 1:30pm asking to be texted when he's near my place, he doesn't reply. At 2:45pm I get a call from Jeff to reschedule for Sunday, January 26, 2020 at 9am.

2. Sunday, January 26, 2020 at 9:30am Jeff hasn't shown up, so texted and called- no answer. At 9:45am, Jeff calls and says he's waiting for his brother and will be at my house no later than another hour. I try calling Jeff at 10:30am, 11:15am, 12pm, no answers or responses to calls/text messages. At this point I'm not even sure he's going to show up so I send an email asking to reschedule-no response. Jeff shows up to my house at 3:00pm when no one is home so we end up rescheduling for later that evening. I texted Jeff requesting that he doesn't knock or ring my doorbell as it irritates my dogs. Jeff shows up at 7:45pm knocking and ringing the doorbell setting off the dogs. When he gets to the toilet he changes out the fill valve with a generic fluid master fill valve (one readily available at the Home Depot for $15- I live 5 minutes from a Home Depot so I was surprised when this was the replacement instead of a "special order"). At 8:15am, Jeff declares that he needs to go get another part of the toilet to finish the repair and he'll be back tomorrow, Monday, January 27, 2020 between 9am-11am to fix it.

3. Monday, January 27, 2020 I text Jeff at 8:45am to confirm the appointment and Jeff responds that he had to overnight a part and would be unable to fix the toilet until Tuesday, January 28, 2020. As I was leaving town, I had no choice but to change the appointment until 9am on February 4, 2020.

4. Monday, February 3, 2020 I text Jeff at 7:30am to confirm our appointment for 9am on February 4, 2020- no response.

5. Tuesday, February 4, 2020 I text Jeff as I haven't heard from him at 7:37am, he responds telling me that he's been in the hospital since Sunday and won't be able to come by today- great news though! He has my part and it shouldn't take long to fix!

6. Wednesday Feb 5, 2020 4:54pm, I text Jeff to get an update, no answer

7. Thursday, Feb 6, 2020 9:51am, I text Jeff a follow up email, and we schedule for Sunday, Feb 9, 2020 between 9am-11am.

8. Sunday, Feb 9, 2020 8:42am, I text Jeff to confirm our appointment he responds that he'll be here closer to 11am. 11:15am, I text Jeff for an eta, he says he's running late and is going to leave Everett around 15-20 minutes. He shows up at 1:30pm and "fixes" the toilet and leaves by 2pm.

After he "fixed" the toilet, the water tank continues to leak into the bowel, causing the fill valve to constantly refill every 5-10 minutes. Hoping to prove myself wrong, I let the tank fill up and shut off the water valve, the next day the tank was empty.

I had a horrible experience and would never recommend anyone to use this company. A simple toilet fix should not have taken this long and been dragged out for as long as it has.

Jacob's Family Plumbing:

1) gives AHS a terrible name
2) gives small family own businesses a bad rap
3) is unreliable
4) a joke

My water heater's gas valve went bad. I field a ticket with my home warranty and they referred me to Jacobs Plumbing. I called over 15 times and left several messages to get an appointment or someone to come look at it with no answer. The warranty company gave me the cell phone number of the owner Jeff. I called him and he tells me to call the dispatcher. I told him that i called and left messages, he asked me to text him and he will get back to me as soon as he stops (he was driving). NEVER HAPPENED.

I called again in the morning several times and still no answer. I had the warranty company call and finally got the dispatcher to give me a call telling me that they're earliest availability for a water heater was in 7 days even if the house has no hot water in the middle of winter. She made sure I understand that she didn't care about my situation and that they're very busy and in demand.

Worth mentioning, that Jeff wanted an additional $250+ to come out sooner, to find out later that it was illegal and against the rules of the warranty company. Unethical and extremely unprofessional.