Mercedes-Benz of Carlsbad

Took our sprinter van in for a check engine light. What a great experience. Our service writer ( Kem) was very well informed on our veh. and helped us get back on the road same day. The techs. did a great job of quickly diagnosing the problem and the parts department here had all the parts we needed in stock. Very possibly the best experience we have ever had a shop or dealership. Even did a courtesy car wash ! 5 Stars!

Mike in sprinter service + Jason the tech out back are an incredible team and resource for keeping us on the road. Sprinter service around the country has been a nightmare in recent years, but these guys ... they have repeatedly gone above and beyond for us. They should be recognized as some of the best in the country. Thank you a million times over.

Moe was great and gave me an awesome deal off the bat without trying to be slimy like a lot of the dealers I dealt with did. Didn't try to upsell me on the extras also. Once I was in finance Rich was amazing also. So refreshing to go to a dealer who doesn't try to wheel and deal you. Highly recommend Moe and Rich at Hoehn!

I recently paid a visit to their service center. Their Service Consultant Gerardo greeted me. I was thoroughly impressed with the level of professionalism and customer service provided. From start to finish, Gerardo went above and beyond to ensure my needs were met and that I was completely satisfied with my experience.

He was knowledgeable about the various services and options available to me and took the time to explain the different options in detail, ensuring I understood the benefits of each. He listened attentively to my concerns and provided expert recommendations.
Gerardo was always courteous and patient.

In addition, getting a loaner car was super easy. Trevor was super fast and had outstanding customer service skills. He made me feel valued as a customer and ensured I was completely comfortable with the car I received.

Overall, I couldn't be more pleased with the service I received from this dealership. I highly recommend this dealership. The professionalism and customer-focused approach set them apart from others in the dealerships.

Dave and his team in Service are the best! Very helpful, friendly, and they even helped us find great service with another dealer who services a different brand. Terrific work culture here, too. It reflects in how they treat customers.

Great customer service here. Had bad experiences at other dealerships. But Andy and Haily made us feel very comfortable when it came to getting a new car. They worked with us and made sure we were happy with everything. Would definitely recommend this dealership to others. Thank you Mercedes-Benz of Carlsbad!
Ask for Andy if you decide to come here!

I purchased a car from HOEHN MBZ,
Dan Casey Casy did a great job to make us happty.

Great Car! Great Dealership! Great people to do business with. Especially my dealer Elwy. Very professional and great customer service with in getting my c300. If I ever want to get another car in the future I’m most definitely coming back here to talk to my boy Elwy!

I just bought a new Mercedes S Coupe from Hoehn Mercedes in Carlsbad. Mercedes has been my car of choice for years and Fletcher Jones was my dealership for the last three, including two SLs and an S Sedan. This time my FJ rep seemed to take me for granted and tried to discourage me from buying the coupe. In contrast, Hoehn out-performed! Dealing with sales expert Reed Kaelin was amazing – everything one wants in making a deal. She was open and forthright, took the time to thoroughly answer questions and explain details, and the deal she offered was even aligned with what was described as the maximum discount on the internet. I highly recommend Reed Kaelin and Hoehn; in fact, I urge future buyers to take the time to visit Hoehn before any final purchase decision!

I drive over 20 miles to have my cars serviced at Hoehn. They treat you as a valued client, as opposed to MB San Diego who treats you as a number.

Excellent Mercedes Benz dealership highly recommend it to you who is looking for a magnificent machine amazing dealership with great management and customer service, very well trained sales staff.

Hoehn Mercedes-Benz truly values their customers. Service is always prompt, loaner car is on standby as soon as you arrive to your appointment, and I never have to worry about waiting around. I have been able to drop my car off prior to work and still arrive on time without skipping a beat. Communication is wonderful from the moment you make a reservation (can easily reschedule and request a loaner car via online portal as well) and throughout the service appointment whether you choose to communicate via phone or email based on what is most convenient for you at the time. Dave, the service manger/supervisor, provided excellent customer service and guidance when needed.

Highly recommend Paul Nelson as your service advisor! Superior service, extremely honest, prompt follow up and very accommodating!

I had an issue with my SL55 that could only be fixed by the dealer. The Hoehn service department was superb! Paul, my service adviser, was outstanding. He communicated with us and kept us up to date on the issue with the car. The service tech was knowledgeable and was able to quickly diagnose the issue. We were able to discuss with them several options to fix the vehicle. It was done in a timely manner and with no problems. The car is running great again. I highly recommend their service department.

I always have an positive experience when I bring my Mercedes in for servicing at Hoehn. I've had the same customer service person, Dan Reeves, for several years and Dan provides great support. It's nice to have continuity with the people you deal with when you get your car serviced. I was worried that I was going to have a buy an expensive headlight replacement because one of my headlights was cloudy. But Hoehn has a way of removing the milky film on headlights that works really well and makes them look like new. It was very reasonably priced also.

I recently bought my first MB and had my first service ever and I definitely had a good experience. My service advisor was Greg Dickson and I feel that he knows and does his job very well. He was able to answer all my questions completely with detail. He too was able to carry on a human conversation which was nice. Great guy. If its an option I recommend to you seek out this guy's services when setting your appointment.

It is very easy for me to get a last minute appointment at Hoehn Motors. The staff is friendly and very reliable. My service manager, Dan Reeves, is the best! He is someone i can rely on to help me make good decisions on the maintenance of my car. I love that they always have a loaner car and keep me informed on when my are is ready to pick up.

I am alway pleased with the outstanding and most professional treatment I receive from the service department at Hoehn Mercedes Benz. In particular, I have the world's BEST service manager in Paul Nelson. He never fails to always go the extra mile. They always have a loaner car for me which makes life very easy, too. Truthfully, everyone at that dealership is amazing and first class. Love my car, but also love the support I get from their service department on an on-going basis.

This was my first visit to Hoehn Mercedes, as we had just moved into the region. The service advisor greeted me warmly, quickly setup our profile and and sent the vehicle off to be repaired while I waited. The repair time was exactly as estimated and the vehicle was returned to me freshly washed. All the personnel were friendly and helpful, and the facility was clean, modern and offered all the amenities we have come to expect from Mercedes-Benz. Overall, a pleasant, hassle-free experience. Thank you.

Warm welcome upon arrival. No pressure, no hassle. Very professional and courteous employees. Efficient and very accommodating.
Had a easy and fun experience with Hoehn Mercedes-Benz. So glad I decided to give them a try! I'm thrilled with my lease deal and look forward to doing more business in the future with them.
Thank you Carlsbad Hoehn Mercedes!
Definitely would recommend!

My service advisor is the best so I go back to Hoehn Service all the time. They really accommodate their customers professionally, you don’t have to worry about a ride,they either have a loaner car for you ,no charge or shuttle service. It’s great customer service. Paul Nelson at Hoehn Motors Carlsbad is the best service advisor I’ve had .