La-Z-Boy Furniture Galleries

***Updated 3.3.2020***
3rd time I have had issues with parts breaking on recliner chairs prematurely. Last visit, the store manager Erik replaced a $7 cable that had failed. Went in last week because the plastic casing on the control unit was coming apart after 18 months which should not be happening. Explained the situation to new staff who "Had to research it", called me and said for $160 we can get you a new unit. Its's a $20 part at most, but they choose to squeeze my 92 year old adopted mother still, even after she's purchased 3 chairs. On top of that, I've referred 9 other buyers who have purchased some 15 chairs in total, you'd think they'd have some compassion....new management team is not friendly, I'll report back to where Erik is working and send business over to him, forget Stevens Creek Store. Very very disappointed...give somebody $15,000 in referrals and ask for a $20 failed part and they turn their back on you.
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My 90 year old adopted mother's electric recliner chair broke, stopped in, explained the situation, mom sleeps in her chair and wouldn't sleep tonight without a functional electric recliner, store manager went out of his way to sell us a spare recliner off the showroom floor, paid for it, loaded it up, delivered and Mom is well.... Everybody is happy. Lazyboy Stevens Creek has a great selection of fairly priced, quality chairs and other furniture. This is my 3rd productive experience, will come back when needed... Great products, great service. ***Update 10.5.18*** Manager Erick again has gone out of his way to help us. I cannot say enough good things about their service and ability to cut through the traditional showroom floor salesmanship. Erick is direct, to the point, helping me out with a power lifting chair, our 3rd product from Lazboy Stevens Creek. Ask for Erick, you will not be disappointed.

Best furniture gallery under one roof. Amazing place to visit once in santa clara County. Very good parking space too so lots of cars can fit inside. Be rest assured that you can just stick around this place for any home decor need or footnote need

Nice shopping experience and sales staff. The lady was particularly helpful and polite in helping with questions I had. Unfortunately I didn't buy at this location due to the price but the quality of service was 5 star. I ended up getting the same sofa from San Jose LazBoy for lower. I really love my new leather sofa!.

More than just recliners. My wife and I found swivel chairs here that went with the entire look of our house. The service was welcoming and gave us the space we needed to make our own decisions. When we needed assistance we got it. We are very happy with our experience at LayZBoy.

John helped my sister's to find a chair for my oldest sister. She selected a Pinnacle Recliner because she needs a smaller chair.

When you need new furniture, go to La-Z-Boy and ask for Lilly! The absolute best furniture shopping experience EVER!! I was hesitant to shop for something as high touch as furniture during COVID, but I couldn’t have imagined a better experience or a cleaner store. It was fantastic! With the cleanliness and selection aside, none of that would have mattered if the shopping experience wouldn’t have been as wonderful as it was. Lilly was the associate that helped us and words cannot describe how fantastic she is! Buying furniture can be such a challenge, narrowing down exactly what you want when there are so many options. Lilly asked questions to better understand what we were looking for, then based on that information, walked us through a couple of sofa options, both having all of the features we wanted, and showing us one or two more sofa options that we hadn’t looked at. She didn’t overwhelm us with options and everything she suggested was exactly what we wanted. She took this overwhelming experience and made it fun and personal! She is so knowledgeable when it comes to options and features and I couldn’t believe it when she said that it was her first day on the floor! She was more knowledgeable than some of the most experienced people that I have interacted with. Not only that but she was so kind, patient, and understanding. She genuinely cared about the experience and finding us something that we would love. Not only was she so knowledgeable with the products but she was amazing in the design studio, building out the room of our home where the furniture would go, showing us what it would look like, accurate dimensions (given that this is what we were most concerned about - things not fitting). It was so evident that she truly cared, didn’t want to overwhelm us or hurry us along and make a sale. She cared about the experience and the people and that is what it is all about! Lilly you are truly wonderful! Don’t ever change because you made our experience the best ever! Thank you for all you did to help us and Brian, thank you as well! It speaks to the type of employees that management wants representing the brand and Lilly does it beautifully! Thank you!! Now everyone, go see Lilly!

I had a great experience and the sales woman Sundita was exceptional. When you spend the type of money things cost there with many options it's hard to decide. She was patient and very knowledgeable about the products. She was no pushy and made us feel very comfortable. We had a great experience.

We walked in was greeted by a very nice lady. I asked her a question if they keep all records and she said yes. That was all I needed. She looked us up and found what we bought before and I said that is exactly what we want! We drew up the papers and put a deposit down all within a half hour. I was a very happy person!! Thank you La-z-Boy. Now if it could ship sooner I would say we made the right choice going back and buying from La-Z-Boy

We had a very pleasant experience. The Sales Associate was very knowledgeable and attentive to our needs; but was not pushy at all.

We completef our purchase by adding an area rug and runner to pull everything together.

We left very satisfied knowing we’ll be getting quality furniture made in the USA. We’ll definitely come back for any future needs.

We had a really good experience at this store. If I am not wrong Sumita is the name of the person who helped me. She was great to us, very helpful and really showed she cares on helping us out. No pressure on buying the furniture on the same day. So on next day we came! Great options here.

When I was looking to buy a new recliner for my home I did some searching before visiting a couple stores. Initially seeing the negative reviews did make me think twice however I went to the store anyway and I am sooo happy I did! I was pleasantly surprised with the whole experience from the very start to the delivery. Norma was our sales lady and she was outstanding! Probably the nicest sales person I've even encountered. She was super sweet, down to earth, and didn't pressure us at all to buy or 'close the sale'. It was refreshing & nice!

The delivery went very smooth too. Our window for delivery was 8-11am on a Saturday and they showed up at 8:25am. The delivery guys really went above and beyond!! They even asked if we had felt pads to go under the feet of the new furniture they delivered to us. We didn't even think of that but had a bunch of those felt feet things in our garage. That I thought was the cherry on top. They thought of everything and it did not go unnoticed. Thank you so much for making this a great buying experience!! We will definitely be back when we need more furniture! :)

Sunita was very knowledgeable and was able to assess our needs and guide us to the right recliners. She also was very clear about the wait time right now due to COVID if we wanted to special order materials vs what would be in-stock in May. We hope the chair we get delivered in a month meets our expectations.

I bought a good quality recliner on sale. Dana worked with me to select just the right chair in my price range. I pick it up soon and I'm excited about what I chose today. Dana was super helpful and very knowledgeable !

The store itself is full of natural light, well laid out and easy to navigate. Pleasantly surprised at the range of selection. Our sales rep was clearly new, but I was impressed how others stepped in when he didn’t have an answer at hand. There was no pressure, just information. Hopefully delivery and final product will live up to in store experience!

We have had rocking recliners for a while now that are still good after 6 years. Just got new reclining chairs with custom fabric. Love them. The staff at Stevens Creek was helpful and the design help from Dana was a plus. Great choice of furniture!

Sunita was great. Extremely helpful with all our different questions and was able to get a few different pricings and customizations for us, until we found the right one. She was there whenever we needed her, without hurrying us into a decision. She also made sure that our order numbers and colors were correct by checking everything with us before finalizing the order. Would definitely return for future needs.

Sunita was wonderful. She easily answered my questions, told me about available sofa models in the size I wanted, encouraged me to just look around and then took care of my order when I was ready. She was not pushy, which I appreciated, but was very helpful.

I've been a La-Z-Boy fan for decades, as no other company makes recliner sofas with the level of quality and comfort that La-Z-Boy offers.

The new Stevens Creek store (moved from Santa Clara) has a beautiful layout, and our salesperson (Norma) was a delight to work with.

I was also impressed that the store manager (Erick) recognized my old, discontinued model. He used his knowledge to suggest exactly the right new model for me.

Dana welcomed us into the store and after asking a few questions she was able to show us the chair we had in mind. Dana made our experience positive and she is well versed about La-Z-Boy furniture. We will continue to shop with her when we are looking for our furniture needs

I love La-Z-Boy chairs, all of them. Due to the fire we have to replace two of our La-Z-Boy recliners. I went to their store a couple of times to look and sit in them. I want the James with heat and massage. It was heaven. I tried the electric cervical and lumbar support recliners too. I know I'll be happy with any recliner I get from them. The sales woman who helped me had the patience of a saint.