Metro by T-Mobile

Needed a new phone . Found this Distribuidor . We will start with I am tech challenged. The fantastic ,patient and helpful Jennifer B. Guided me to exactly what I needed even instructing me and my daughter who was with me on backing up my old phone. Knowledgeable and no hard sell for anything more than needed. Big thank you to Jennifer

This store has a kiosk it sucks there is an inconvenience fee for using it, when it my be the only way a bill can be paid on time do to the customer's account being frozen locked

Great place. Jerardo was amazing. He was attentive, nice and helped us as best he could. He even went above and beyond to make great recommendations. Loved it. Definitely recommended

Brain is an amazing guy who provided an excellent customer service. I went there looking for newline and phone and he was very helpful in every way. He's very professional, smart, kind and considerate. The rest of the stuffs are also very professional and helpful. I'm very happy for the service i've got today. Thank you Brine and your team for making my day !!

I went into the store on 10/8/18. The three associates working were friendly and helpful. I was assisted by Maricela. She was wonderful. She asked me what I wanted in a phone and my price point. She knew all about the phones. She was so friendly, helpful, and patient. Oh, I called before I went to the store and a friendly gentleman answered. Wonderful customer service!

So my phone had an issue where it couldn't get internet. Ming and Kevin worked on it to get to solve the problem. Kevin eventually found that it was an access point issue. Not many techs would have that depth of knowledge. Most would say do hard reset or buy new phone. Honest & smart team. Quality company. Surely recommend.

Every time I've been here the workers have been very helpful and were able to answer all my questions.

The woman that assisted us was helpful and kind. She was very proficient and knowledgeable and had the service done within 5 mins of entering. Thank you.

Dale was very helpful, first with trying to see if my old phone could be cleared to free up more memory, then in explaining the details of new models for an upgrade. The store's demo models are working so that I could try even downloading apps onto them. Far superior experience at this corporate store than at franchise locations elsewhere.

The people here are very well organized and really know their customer service! Kieran was the one who helped me and he was just very patient and fantastic! Jason took my name and number for the manager to call me so I could have them reach out to the district manager to report a store that I had a very unfavorable experience with. I'm so glad I came here and I will be back to this one not the other. It got super busy and now I know why!

Very helpful guys, nice store. I've had some things done and bills paid up and ported-in from this store. The staff is very helpful and patient and professional. Parking is a problem so you have to wait and look for a while to park your car. This is my most preferred MetroPCS store and they always have phones ready for new customers.

I Love John and his wife.
Always friendly and always smiling.
John is very knowledgeable and he Always goes above and beyond no matter if your just there to pay your bill or if your having an issue with your phone or service. He is AWESOME !!!

Upgraded to a newer phone that was reasonable in price. They transferred all my files and programs and walked out the door with all apps and files working. Sales agent asked about what I used phone for and made some good suggestions regarding synchronizing apps and files. Have been with Metro for 8 years.

They helped me get a good new phone with service and answered my questions more to a total explanation of certain areas. They were patient and had the product in hand that is the one on bascom store they are the best. The one on Steven's creek sales people are not to workable.and they will mess u up and trying to sell more services in santa clara just go to corporate hq pls.

The associate here are super great!! Extremely helpful!

I tip my hat to Dale, Metro PSC Customer Service agent at the Steven Creek location. We first met Dale approximately two years ago when my family and I had a total of four phone lines installed.

More recently, I went to this particular store again and purchase a Samsung A20 and had two Samsung A50s that was purchased from BestBuy, but placed on Metros PSC's network. Dale, the customer service associate, provided me and my with family excellent customer service. Additionally, his overall depth of knowledge and technological skill is unmatched. Moreover, his service was done so seamlessly and without a glitch.

Regards,
Thanks Dale!

Excellent People.
Excellent Service.
Updated weekend business hours is needed.

Great costumer service

The sales agent who helped me was awesome. She made it so easy for me to get exactly what I was looking for with the budget I had.

Their service is the best. They are very helpful! Go there and tell them what you need and they will give you options to choose. They can explain the pros and cons of these options as well.